Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
1
1
Language
Work History
Team Leader
LKQ India Pvt Ltd
02.2021 - Current
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Built strong relationships with customers through positive attitude and attentive response.
Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Handled accounts payable team of 18 members team with sub process.
Well versed with P2P Process flows, Best practices, Supporting IT systems functionalities, Process controls, Process Key Performance Indicators (KPIs)
Conducted Value Stream Mapping exercise & identified 6 projects to standardize the process.
Developed few macros to standardized the reports & save time in allocating the daily work.
Implemented process improvement idea on Statement Reconciliation & Allocation tools which resulted in 2 FTE benefit.
Initiated improvement project and increased auto match rate from 43% to 54%.
SPOC for all the Regression & UAT testings for all the project implementations.
Associate Accounting
Hewlett Packard Enterprises /DXC Technology
02.2016 - 02.2021
Working as an Associate Accounting in Accounts payable (Procure to Pay) 4 years 10 months in Hewlett Packard Enterprises /DXC Technology.
Productivity Analysis - Develops and analyzes productivity measurements and results; ensuring goals are being met and looking for opportunities for improvements. Works with team in reviewing results and develop process improvements to improve department and total productivity rate
Update the changes in “SOP / Process Manuals” as per revise guidelines and the business requirements
Provide Training to internal and new users for all new applications and processes as per the business and system guidelines
Preparation and review of weekly/Monthly KPI and dashboards to be published to the senior managers and Board of Directors
Daily Production Planning for Entire Region as per SLA Calibration