Kiran Dilip Rathod
Nagpur,MH
Summary
A position in my organizational abilities, Technical skill and extra abilities could be utilized to the best benefit of the organization. A F&B & Soft Service professional with 8+ years' experience, and a hardcore operational guy with excellent track record wants to obtain a good position in a dynamic work environment that will allow me to utilize my education, interpersonal skills, and experience, where I can enjoy excellent opportunity for professional growth based on performance, and at the same time to learn and share my knowledge from my previous experiences. Strategic Operations Manager with solid expertise in streamlining processes and driving operational efficiency. Proven track record in optimizing resources, managing cross-functional teams, and implementing innovative solutions to improve productivity. Adept at fostering strong relationships with stakeholders and spearheading projects that align with organizational goals. Committed to delivering impactful results and enhancing overall business performance.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Assistant Facility Manager
Apollo Hospitals
10.2025 - Current
- Overall management of healthcare facility operations, ensuring smooth functioning of soft services (Housekeeping, GDA, PCA) and hard services (engineering & maintenance).
- Supervision and coordination of Housekeeping (HK), General Duty Assistants (GDA), and Patient Care Assistants (PCA) for patient care support and facility hygiene.
- Ensure infection control practices, cleanliness standards, and hygiene protocols as per NABH / hospital guidelines.
- Planning and deployment of manpower, duty rosters, attendance, leave management, and productivity monitoring.
- Training and orientation of staff on SOPs, patient handling, safety, grooming, discipline, and service quality.
- Monitoring daily operations such as ward cleaning, terminal cleaning, biomedical waste handling, linen management, and sanitation.
- Coordination with hospital departments for seamless patient support services.
- Oversight of hard services including electrical, plumbing, HVAC, civil works, equipment maintenance, and vendor coordination.
- Ensure compliance with statutory requirements, audits, and internal/external inspections.
- Handling patient and client feedback, complaints, and corrective actions.
- Inventory control of housekeeping consumables, equipment, chemicals, and PPE.
- Supporting NABH / quality audits, documentation, and corrective & preventive actions (CAPA).
- Maintaining discipline, grooming standards, and staff welfare initiatives.Managing facility operations across multiple Reliance Jio Infocomm Ltd. sites in Gujarat.
- Overseeing day-to-day facility management, including housekeeping and pantry operations.
- Preparing and submitting daily operational reports for multiple sites across Gujarat.
- Monitoring manpower deployment, attendance, and cleaning activities, and sharing updates with the respective CS/Operations team.
- Training and motivating team members to improve performance and support organizational goals.
- Maintaining strong client relationships and coordinating event management activities.
- Managing vendor coordination and service delivery.
- Handling the monthly billing process and JMS processing for payments.
- Collecting and verifying attendance data from multiple sites across Gujarat.
- Ensuring effective manpower and reliever management as per site requirements.
- Managing client email communication and operational coordination.
- Overseeing guest house management for the entire Jio facility network.
- Planning and monitoring staff leave schedules to ensure uninterrupted operations.
- Managing the GRN (Goods Receipt Note) process.
- Focused on delivering high standards in hospitality and food services management.
Operations Manager
Rare Hospitality & Services Pvt. Ltd- An SIS Group
Ahmedabad/Jamnagar, Gujarat
06.2023 - 07.2025
- Managing facility operations across multiple Reliance Jio Infocomm Ltd. sites in Gujarat.
- Overseeing day-to-day facility management, including housekeeping and pantry operations.
- Preparing and submitting daily operational reports for multiple sites across Gujarat.
- Monitoring manpower deployment, attendance, and cleaning activities, and sharing updates with the respective CS/Operations team.
- Training and motivating team members to improve performance and support organizational goals.
- Maintaining strong client relationships and coordinating event management activities.
- Managing vendor coordination and service delivery.
- Handling the monthly billing process and JMS processing for payments.
- Collecting and verifying attendance data from multiple sites across Gujarat.
- Ensuring effective manpower and reliever management as per site requirements.
- Managing client email communication and operational coordination.
- Overseeing guest house management for the entire Jio facility network.
- Planning and monitoring staff leave schedules to ensure uninterrupted operations.
- Managing the GRN (Goods Receipt Note) process.
- Focused on delivering high standards in hospitality and food services management.
Area Operations Officer
Rare Hospitality & Services Pvt. Ltd- An SIS Group
Ahmedabad/Jamnagar, Gujarat
04.2022 - 06.2023
- Oversaw facility operations across multiple Reliance sites in Gujarat, ensuring smooth day-to-day functioning.
- Managed daily operations and food services, maintaining high standards of quality and hygiene.
- Motivated and trained team members to enhance performance and support organizational goals.
- Maintained strong customer relationships and managed cash handling processes efficiently.
- Coordinated with vendors to ensure timely delivery of services and supplies.
- Focused on hospitality and food service excellence, ensuring consistent guest satisfaction.
Sr. F&B Executive
QUESS CORP LTD
02.2022 - 05.2022
- Oversaw F&B operations and shift management.
- Handled service for executive cafeteria and restaurant.
- Ensured adherence to hygiene and safety standards.
- Company focused on staffing and customer services.Managed food & beverage operations and shift coordination to ensure smooth service.
- Supervised service in the executive cafeteria and company restaurant, maintaining high service standards.
- Ensured strict compliance with hygiene, safety, and quality standards.
- Focused on staff management, training, and delivering excellent customer service.
F&B Executive
APPLETREE INTERNATIONAL PVT LTD
11.2019 - 01.2022
- Managed food & beverage operations at Reliance Industries, ensuring smooth service and operational efficiency.
- Delivered excellent customer service, addressing guest needs and enhancing satisfaction.
- Supported company initiatives in catering and hospitality services, maintaining high standards of quality and hygiene.
Caretaker
Sai Siddhi Services
08.2015 - 09.2019
- Provided care and management of the SBI guest house.
- Ensured all services and management tasks were efficiently completed.
- Provided hospitality services and guest management.Managed day-to-day operations of the SBI Guest House, ensuring smooth functioning.
- Oversaw hospitality services, guest management, and facility maintenance.
- Ensured timely completion of all service and administrative tasks, maintaining high standards of guest satisfaction.
Captain
HOTEL SUVI PALACE
01.2014 - 05.2015
- Supervised and led the dining service team to ensure smooth operations in a hotel environment.
- Managed customer service, addressing guest needs and maintaining high satisfaction levels.
- Coordinated team activities and staff schedules to optimize service efficiency.
- Contributed to overall hotel operations, including accommodation and dining services.
Receptionist
HOTEL ROYAL HILLS
09.2012 - 08.2013
- Managed front desk operations and served as the first point of contact for guests.
- Handled guest check-ins and check-outs, ensuring smooth and efficient service.
- Maintained high standards of hospitality and customer service in the hotel environment.
- Assisted in coordinating guest requests and providing information, enhancing overall guest experience.
Education
Higher Secondary Certificate -
Maharashtra Board
MaharashtraSecondary School Certificate - undefined
Maharashtra Board
MaharashtraSkills
People Management
Food Cost Management - F&B Operations
Situation Handling - Setup Implementation
People Management - Client Management
KEY ACHIEVEMENTS
Operational Excellence and Customer Satisfaction, Successfully managed operations across multiple locations and established strong customer relations leading to increased satisfaction and repeat business.
Timeline
Assistant Facility Manager
Apollo Hospitals
10.2025 - Current
Operations Manager
Rare Hospitality & Services Pvt. Ltd- An SIS Group
06.2023 - 07.2025
Area Operations Officer
Rare Hospitality & Services Pvt. Ltd- An SIS Group
04.2022 - 06.2023
Sr. F&B Executive
QUESS CORP LTD
02.2022 - 05.2022
F&B Executive
APPLETREE INTERNATIONAL PVT LTD
11.2019 - 01.2022
Caretaker
Sai Siddhi Services
08.2015 - 09.2019
Captain
HOTEL SUVI PALACE
01.2014 - 05.2015
Receptionist
HOTEL ROYAL HILLS
09.2012 - 08.2013
Secondary School Certificate - undefined
Maharashtra Board
Higher Secondary Certificate -
Maharashtra Board