Kiran Eknath Borude
Pune
Summary
An experienced professional having 8.5 years of experience in Warehouse, finance, accounting and banking department. Good experience and worked on SAP, Oracle, Opus, and Microsoft Excel Software. Having good experience and knowledge in banking Process, handle the digital payments process, also handle the chargeback process, auto-payment process, disbursement process, accounts receivables, accounts payable, banking reconciliation, Invoice processing, MICRO, building internal audit structure, Co-ordination with auditors, vendors and handled the customer grievance department. Also I have handled the all compliances process within the organization.
Overview
9
9
years of professional experience
Work History
Team-Leader
Bajaj Allianz Life Insurance PVT LTD
01.2023 - 04.2024
- Good experience and handling the Physical and online mandate registration and rejection process (NACH, ADI, E-NACH, E-Mandate, and UPI_M)
- Managing daily operations activity also I have managing the team of upto 15 resources
- Handling the 1st level escalations on process issues that cannot be resolved by agents
- Handling the transaction process and maintain the daily receipting records as per due-list and ADHOC wise
- Arranging the meeting on every month end and explain the progress for process with BALIC and Q-conneqt management
- Handling query desk of all internal stakeholders in terms of query related to payment team reconciliation, refund
- Monitoring and ensuring closure of daily, weekly and monthly deliverables also I have managing SLA, daily reporting and agents leave planning
- Maintain a strong knowledge of products and services for customers that we are servicing
- Performing the RCA and resolution with pro communication to resolve the RBI/BO compliant received against the transaction
- Continuously contribute towards process improvement and Knowledge transfer and training to clients and internal stakeholders
- Responsible for internal audit checklist and share observation with clients, BO and vendor
- Responsible for cross training within internal teammate and maintain the daily productivity report
- Verifying all invoice charges which was received from vendor end and process the payment within timeline
- Responsible for close the SR request in CRM and share proper communication with customer
- Good experience in reconcile the digital payments like as credit card, debit card, UPI, also I have handle the chargeback request and provide the proper resolution
Operation Executive
John Deere Financial India PVT LTD
01.2017 - 12.2022
- Good experience and worked in NDC department to check the NDC mobile file and Physical file
- On Daily basis assign the file for each team member and end of the day share status report with our operation and sales department
- Good experience to handling the compliance process (NESL (National e-Governance services limited) and CKYC (Centralize know your customer)) System
- On daily basis assigning the cases with team member and maintain the MIS along with 14 digit CKYC number
- On monthly basis I have upload the Data on NESL website and Status report share with my respective manager
- Bifurcation the data according to the customer and company ownership wise (PVT/LTD/Partnership/Proprietorship) and same maintain the MIS
- On quarterly basis to verify the uploaded cases record’s bill and invoice process with JDI Finance department
- Good Experience in to handle the customer grievance department
- Good experience to prepare the loan pre-closure amount and share the NOC with customer
- Good Experience and work in banking department to handled the E-NACH, NACH, MPDR, and NEFT Process
- Co-ordination with nu-pay vendor and upload the record on website for UMRN no Creation
- On Daily basis E-NACH MIS publish with all Filed team member and operation team and maintain Status report
- Daily productivity report updation for all team member and share with team manager on weekly and monthly basis
- To maintain the all Physical NACH form from all area offices and for activation purpose to share data and NACH form with CITI Bank
- On Weekly basis NACH Activation MIS share with Filed Team
- On NACH activation basis process the NACH transaction feed file with CITI bank and collect the amount from customer account
- On monthly basis Publish the MPDR Report (monthly Planning due report) with filed team
- Achievement:-
- CKYC process UAT
- NESL Process UAT
- E-NACH Process UAT
SCM Associate
John Deere India PVT LTD
10.2015 - 05.2017
- Responsible for implementing KANBAN (Inventory System)
- Daily Supervision of all the stores activity like as receiving and issuing the material dispatching of rejected and subcontracted material & maintains in SAP system accordingly( Total 900 Parts in Engine Store)
- Good Knowledge for Effective co-ordination of the shortages and maintain PFEP with the buyers for next day’s production
- Good Experience in GRN creation (Regular, Inbound, Outbound), Service GRN, ASN, JWC, RWC, COGI
- Responsible for Production booking of parts in SAP with respect to their assembly station
- On daily basis prepare the shortage report on assembly line considering the production schedule and availability of the material
- Coordinating the activity of giving the daily shortage list, External KANBAN list to all the buyers
- Responsible for continuous supply of the material to the production line for so that the production line should not be stop
- Coordinating the activity of dispatch the rejection material to respective supplier with proper documentation
- Coordinating the activity of removing the non-moving parts/ obsolete parts from the system as well as physical
- To maintain and keep good housekeeping in the store
- To give safety trainings and material handling trainings to contract employee
- To resolve GRN related issue
- To Daily Co-ordination with transportation vendor
- Achievement:-
- Successfully implemented the software System of Material Inward and Outward to overcome Manual data errors
- Implemented Special storage rack Block and Head and rejection material
Education
B.C.A - First Class
Pune University
2014
H.S.C. -
Maharashtra State Board
2010
S.S.C. -
Maharashtra State Board
2008
Skills
- SAP
- ERP
- CRM
- Oracle
- Opus
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Data Analysis
- Excellent Documentation and Reporting Skills
Timeline
Team-Leader
Bajaj Allianz Life Insurance PVT LTD
01.2023 - 04.2024
Operation Executive
John Deere Financial India PVT LTD
01.2017 - 12.2022
SCM Associate
John Deere India PVT LTD
10.2015 - 05.2017
B.C.A - First Class
Pune University
H.S.C. -
Maharashtra State Board
S.S.C. -
Maharashtra State Board
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