Summary
Overview
Work History
Education
Skills
Awards
Personal Information
Timeline
Generic

Kiran Eknath Yadav

Senior Executive - Customer Support
Vasai,Maharastra

Summary

Seeking a challenging assignment in a Middle/Senior Management position in the areas of Operations / Distribution / Warehousing / Supply Chain Management in a dynamic and growth oriented company

Rich & hardcore experience of 11 years in Logistic Management, Distribution Planning, Warehousing, Transportation, Inventory Management & Dispatch Operations. Currently associated with DRAEGER SAFETY INDIA PVT LTD. Proficient in supervising & controlling overall logistics processes & services at Warehouse & Plant, Customers end & providing valuable suggestions for efficiency enhancement.

Overview

14
14
years of professional experience
3
3
Languages

Work History

Senior Executive - Customer Support

DRAEGER SAFETY INDIA PVT LTD
Mumbai
08.2023 - Current
  • Receipt of Purchase Order from Customer through Sales Team
  • Order Document Reception: Receive purchase order documents from the sales team via Commercial TeamSpace (PowerApps).
  • New Customer Code Creation: Initiate and process new customer code creation through PowerApps after completing the ad hoc screening.
  • Document Verification
  • Document Collection & Verification: Receive and validate the following documents from sales colleagues: Final quotation submitted to the customer, Customer Purchase Order, GGP Tool (Dispatch Advice Note), DOA approval for order entry.
  • Accuracy Check: Ensure correctness in product details, quantities, GST rates, freight charges, delivery commitments, payment terms, and other relevant information.
  • Advance Payment Compliance: Facilitate advance payment requirements such as ABG and PBG, coordinating with the Finance department until submission to the customer.
  • SAP Order Entry and Release
  • Order Processing in SAP: Accurately enter and manage customer orders within the SAP system.
  • Order Release in SAP: Coordinate and resolve system blocks before releasing orders.
  • Collaboration with Germany: Work closely with the German team for the configuration of WPI orders.
  • Local Coordination: Align with the production team and sales colleagues for WPI and local MOT product order configurations.
  • Advance Payments: Facilitate coordination with customers, SCPs, and sales colleagues for advance payment processing where applicable.
  • Order Confirmation & Invoicing: Share order confirmations and proforma invoices with sales colleagues, SCPs, and the warehouse.
  • Payment Collection: Manage collection of post-dated cheques (PDCs) for balance payments as per customer purchase orders.
  • Delivery Prioritization: Follow up with MRP to ensure deliveries are prioritized according to customer requirements.
  • ATP Checks & Order Rescheduling: Conduct regular ATP (Available-to-Promise) checks and refresh overdue sales orders to reschedule delivery dates (as ATP automation is not yet implemented in SAP).
  • Credit Block Escalations: Escalate credit blocks to the sales and finance teams for review and release of sales orders for MRP and production planning.
  • Open Order Status Maintenance
  • Order Monitoring: Track material availability for all open sales orders.
  • Billing & Dispatch Planning: Plan daily billing and coordinate with the warehouse team for dispatch scheduling.
  • Logistics Coordination: Work with logistics teams, customers, and dealers to execute dispatches as per incoterms.
  • Status Updates: Regularly update sales teams and SCPs on the status of their open orders.
  • Documentation and Certificates
  • Serial Numbers & Calibration Certificates: Coordinate with the warehouse team to obtain serial numbers and factory calibration certificates.
  • Quality & Compliance Certificates: Download and provide calibration certificates, certificates of conformity, certificates of analysis, and other required quality documents to customers.
  • Local Calibration Requests: Raise service calls with service teams for local calibration needs.
  • Regulatory Certificates: Share PESO NOC certificates, hydro testing certificates, and warranty certificates with customers as required (applicable for Safety).
  • Letter of Credit (LC) Coordination: Follow up with customers for LC drafts and ensure verification and approval from Finance and Logistics before establishment.
  • Work with customers to secure the final LC against the order.
  • Post-Shipment Documentation: Submit required post-shipment documents to the Finance Department for negotiation with the bank as per LC terms.
  • Insurance Compliance: Obtain individual insurance policies as per LC terms through the insurance portal under the existing cover.
  • Shipment Communication and Coordination
  • Shipment Notifications: Inform customers and sales teams about shipments, providing all necessary documents.
  • Advance Shipment Notifications: Submit advance shipment notifications on customer portals for large accounts (e.g., Reliance, JSW, Siemens).
  • Issue Resolution: Address and resolve shipment issues in transit by coordinating with relevant stakeholders.
  • SAP Invoicing and Credit Management
  • Billing Coordination: Provide daily billing plans and instructions to the warehouse team.
  • Credit Management: Coordinate and apply for credit limit unblock or ship block approvals.
  • Invoice Issue Resolution: Work with the Optimum team to resolve SAP invoicing issues.
  • Reporting and Status Updates
  • Open Order Reports: Prepare and share open order status reports with estimated time of arrival (ETA) for Sales Channel Partners (SCPs) and sales teams.
  • Sales & Order Tracking: Provide updates on order entry, net sales, and open orders, categorized by individual, market segment, and zone.
  • Blocked Order Management: Maintain records of orders on hold due to credit blocks or other restrictions and notify stakeholders to facilitate timely resolution for production planning.
  • Tender and Financial Documentation
  • Guarantee Documentation: Prepare Performance Bank Guarantee (PBG), Advance Bank Guarantee (ABG), and Earnest Money Deposit (EMD) documents in SharePoint as per tender requirements.
  • Tender Support: Assist the sales team with required documentation, including historical records and purchase orders, as per tender specifications.
  • Online Tender Submission: Support the sales team in uploading online tenders (excluding GEM).
  • Coordination & Compliance: Work with Sales, Finance, and customers to ensure guarantees are properly established and retrieve expired ones.
  • Accounts Receivable and Reconciliation
  • Customer Ledger Management: Share customer ledgers with outstanding balances for follow-up.
  • Payment Reconciliation: Maintain payment advice records and reconcile payments for accurate ledger entries.
  • TDS Certificate Collection: Follow up with customers for TDS certificates and provide them to the Accounts team.
  • Project Account Reconciliation: Assist sales teams in reconciling project accounts and obtaining customer confirmation for balance payments.
  • Credit & Adjustments: Raise requests on PowerApps for customer credit limit enhancements, TDS adjustments, and write-offs.
  • Receivables Processing: Upload post-shipment documents on customer portals to facilitate receivables processing.
  • Inventory Management
  • Stock Reporting: Share inventory reports with sales teams, detailing stock on hand, open orders, and excess stock available for book and bill orders.
  • Import Compliance: Ensure adherence to import regulations, including AG 12 declarations and BAFA export license requirements (applicable for Safety).
  • Regulatory Follow-Up: Coordinate PESO permit approvals and schedule shipments of empty cylinders accordingly.
  • Collaboration and Support
  • Target Alignment: Work closely with Sales and Portfolio teams to achieve monthly Order Entry (OE) and Net Sales (NS) targets.
  • Product Support: Provide phase-out and successor product details to the Product team to address customer inquiries.
  • Demo Coordination: Manage demo unit movements with customers, sales partners, and the warehouse.
  • Mailbox Management: Oversee the Safety India Mail ID, ensuring inquiries, documents, and payment advice are properly routed.
  • Logistics and Customs
  • Customs Clearance Coordination: Collaborate with Accounts and Warehouse teams to ensure timely customs duty payments and smooth clearance with CHAs for critical shipments.

Senior Warehouse Executive

DRAEGER SAFETY INDIA PVT LTD
Vasai
11.2015 - 07.2023
  • Company Overview: Draeger Safety is a leading innovator in Safety & Detection Equipment’s. We develop products offering real advances in the prevention, detection of Gases; and we are dedicated to making our products available to Customers and Fire Stations professionals around the world. Group Sales - 460 Crores. Medical Sales is 400 Crores & Safety Sales is 60 Crores.
  • Logistics Planning and Control - Managing entire Logistics operation with key focus on Orders servicing, safe, time bound delivery, cost effective distribution & Sales growth and profitability. Designing internal controls system, processes and tracking systems for distribution optimization & cost saving. Daily Planning for dispatches. Managing all the daily outbound movement of goods from Vasai to all over India. Preparation of all documents like invoice forms related to Dispatch material Handling loading activities, minimizing waiting time, utilize material handling equipment’s.
  • Warehouse Management - Managing a total area of 20000 square feet warehouse with 15000 MT Finished Goods. Monitoring all receipts, dispatches & Inventory Management. Ensuring Stock accuracy. Monitoring out transits and taking care for damages and follow up for Insurance claims if any. Conducting all the stock audits.
  • Inventory Control: Ensuring physical stock taking on monthly basis. Managing 5000 Moving Products on a document flow of 2500 Invoices/Stock Transfer Challans. Proper management of finished good products in warehouse, its ageing, safety, Minimization of Damages in warehouse to reduce cost. Monitoring all receipts, dispatches & Inventory Management.
  • Transport Management – Ensuring timely availability of trucks on daily basis. Using 18 Feet LPT, Canters, 40 Feet Containers (More than 50 vehicles movement on Monthly basis). Minimizing Truck Turn Around time outbound stock in transit thru system, Interaction with transporters to prevent detention charges hence increasing freight efficiency.
  • Manpower Management - Maintain harmonious industrial relations within the warehouse & ensure workers active participation to achieve goals. Train and motivate the temporary worker’s team to ensure optimum performance. Responsible for maintaining discipline and developing quality culture in the work areas.
  • Reports - Generation and preparation (through Navision System and transformation into Ms Excel) of inventory reports for Warehouse. Other reports related to (Warehousing), FIFO etc.
  • Draeger Safety is a leading innovator in Safety & Detection Equipment’s. We develop products offering real advances in the prevention, detection of Gases; and we are dedicated to making our products available to Customers and Fire Stations professionals around the world. Group Sales - 460 Crores. Medical Sales is 400 Crores & Safety Sales is 60 Crores.
  • Awarded employee of the year 2022.
  • Awarded customer support Hero – 2021.
  • Awarded for Logistics Support.
  • Currently working on Navision ERP.
  • Procuring for Fixed Assets Items, boxes, consumables, etc.
  • Supporting for Import PO from Parent Company.
  • Handling Custom Duty Payment and Clearance part.
  • Negotiating Freights & verification of the bills.
  • Handling a Team of 1 member & 3 Operators Logistics & Supply chain.
  • Correspondence with Plant from Order Placement to Order Execution & visit to plant in regular interval.
  • Order/ Indent Confirmation, Execution, Processing & follow up for the final /dispatch delivery to the customer.
  • Co-ordination with Transporters from Logistics point of view.
  • Conducted regular audits of warehouse processes to maintain compliance with industry regulations and standards.
  • Increased overall efficiency by training and mentoring junior staff members on warehouse best practices.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for the organization.
  • Enhanced customer satisfaction through timely order fulfillment and accurate inventory control.

Store Logistic Officer

RAYCHEM RPG PVT LTD
Pune
01.2011 - 11.2015
  • Company Overview: Raychem RPG is a 50:50 Joint Venture between Tyco Electronics, U.S.A and RPG Group, India. Tyco Electronics is a US$ 13 billion company and RPG Group is one of the leading business houses in India with a group turnover exceeding US$ 3 billion. Raychem RPG is involved in technologies serving the infrastructure segment of economy. The Company's Sales Turnover in FY13 was Rs.600 Crores.
  • Logistics Planning and Control - Managing entire Logistics operation with key focus on Orders servicing, safe, time bound delivery, cost effective distribution & Sales growth and profitability. Designing internal controls system, processes and tracking systems for distribution optimization & cost saving. Daily Planning for dispatches. Managing all the daily outbound movement of goods from CHAKAN to all over India. Preparation of all documents like invoice forms related to Dispatch material Handling loading activities, minimizing waiting time, utilize material handling equipment’s.
  • Coordination - Coordination with Excise, Purchase, Service Tax / Sales Tax, Sales Departments for smooth Operation, Receives Finished goods from Vendors. Communicate on a daily basis to Sales departments for pending Sales Order status (product- wise) and priorities their Shipment planning and scheduling. Monitoring In transits and out transits Shipments.
  • Warehouse Management - Managing a total area of 5 Thousand square feet warehouse with 1200 MT Finished Goods. Monitoring all receipts, dispatches & Inventory Management. Ensuring Stock accuracy. Monitoring out transits and taking care for damages and follow up for Insurance claims if any. Conducting all the stock audits & rectifying any difference between physical v/s ORACLE ERP (EBS R 12).
  • Inventory Control: Ensuring physical stock taking on monthly basis. Managing 250 Moving Products on a document flow of 200 Invoices/Stock Transfer Challans. Proper management of finished good products in warehouse, its ageing, safety, Minimization of Damages in warehouse to reduce cost. Monitoring all receipts, dispatches & Inventory Management.
  • Transport Management – Ensuring timely availability of trucks on daily basis. Using 18 Feet LPT, Canters, 40 Feet Containers (More than 10 vehicles movement on Monthly basis). Minimizing Truck Turn Around time outbound stock in transit thru system, Interaction with transporters to prevent detention charges hence increasing freight efficiency.
  • Manpower Management - Maintain harmonious industrial relations within the warehouse & ensure workers active participation to achieve goals. Train and motivate the temporary worker’s team to ensure optimum performance. Conduct skill gap analysis and meet training needs and promote multi-skills on floor. Responsible for maintaining discipline and developing quality culture in the work areas.
  • Reports - Generation and preparation (through ERP and transformation into Ms Excel) of sales and inventory reports for Warehouse. Other reports related to (Warehousing), FIFO etc.
  • Raychem RPG is a 50:50 Joint Venture between Tyco Electronics, U.S.A and RPG Group, India. Tyco Electronics is a US$ 13 billion company and RPG Group is one of the leading business houses in India with a group turnover exceeding US$ 3 billion. Raychem RPG is involved in technologies serving the infrastructure segment of economy. The Company's Sales Turnover in FY13 was Rs.600 Crores.
  • Working on ORACLE ERP (EBS R 12).
  • Co-ordination with Transporters from Logistics point of view.
  • Negotiating Freights & verification of the bills.
  • Customer Service.
  • Filing Returns of Trading Warehouse.
  • Material Receipts.
  • Track Account Receivable.
  • Monthly Reports & Statements.
  • Organized public forums to address community concerns, improving transparency and accountability.
  • Improved team morale and performance with consistent feedback and recognition of achievements.
  • Increased awareness and preparedness for potential threats by developing comprehensive training materials for new recruits.
  • Developed and implemented strategic plans to address community concerns, fostering stronger relationships between force and public.
  • Conducted regular reviews of operations and identified areas for improvement.

Education

Bachelor of Commerce -

Mumbai University
Vasai
04.2001 -

Skills

  • SAP

ORACLE

  • Navision

Mail handling

Report preparation

Cross-functional team coordination

Awards

  • Quarterly Award Award 2025
  • Star Club Sales Support 2024
  • Employee of the Year 2022
  • Customer Support Hero 2021
  • Awarded for Logistics Support

Personal Information

  • Father's Name: Eknath
  • Date of Birth: 10/16/89
  • Gender: Male
  • Marital Status: Married

Timeline

Senior Executive - Customer Support

DRAEGER SAFETY INDIA PVT LTD
08.2023 - Current

Senior Warehouse Executive

DRAEGER SAFETY INDIA PVT LTD
11.2015 - 07.2023

Store Logistic Officer

RAYCHEM RPG PVT LTD
01.2011 - 11.2015

Bachelor of Commerce -

Mumbai University
04.2001 -

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Kiran Eknath YadavSenior Executive - Customer Support