Summary
Work History
Education
Skills
Timeline
Generic

kiran gawde

Relationship Manager
Mumbai

Summary

At Axis Bank Ltf, I spearheaded a team to enhance operational efficiency and customer satisfaction, achieving a significant boost in performance metrics. My strategic planning prowess and adept negotiation skills led to cost savings and improved service quality. Renowned for fostering employee engagement and developing high-performing teams, I excel in business development and operational management.

Work History

Corporate Salary Manager

Axis Bank Ltf
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed detailed plans based on broad guidance and direction.

Education

Bachelor Of Commerce -

New English School
Mumbai
1997

Skills

Strategic planning

Sales and marketing

Verbal and written communication

Creative merchandising

Coaching and mentoring

Search Engine Optimization

Key Performance Indicators

Negotiation

Business Development

Staff Management

Business planning

Business administration

Budgeting

Operations management

Contract Management

Policies and procedures

Financial Management

Project Management

Improvement initiatives

Schedule optimization

Mathematical calculations

Job inspections

Timeline

Corporate Salary Manager

Axis Bank Ltf

Bachelor Of Commerce -

New English School
kiran gawdeRelationship Manager