Experienced Operations Assistant proficient in documentation, expense tracking and recordkeeping. Successful at managing everything from maintenance to financial needs. Experienced with overseeing multiple projects simultaneously.
Outgoing Back Office Assistant with 10 years of experience in administrative support. Expert in Software with excellent Skill skills and typing abilities. Forward thinking and successful at managing large office organization while streamlining documentation procedures.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Back Office Assistant
Nemat Spray Perfumes
Mumbai Andheri West
09.2017 - Current
Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
Routed business correspondence, documents and messages to correct departments and staff members.
Managed and maintained file system covering expenses, reports and support documentation.
Making a monthly Staff Salary and Handling Petty Cash Expenses
Arrange the transport for dispatch Material
Making E Way Bill's for Supply the Product
Manage the Bank Work
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Managed and maintained file system covering expenses, reports, and support documentation.
Managed day-to-day department operations with effective workflow coordination.
Processed customer orders and invoices to support timely fulfillment and delivery.
Back Office Assistant
AGSI ISO CERTIFICATION PVT. LTD.
Mumbai Andheri West
11.2015 - 08.2017
Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
Provided clerical support to company employees by copying, faxing and filing documents.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Prepared and proofread reports detailing operations activities.
Managed and maintained file system covering expenses, reports and support documentation.
Utilized Software regularly to complete job tasks, developing advanced proficiency.
Assisted with facility scheduling and customer service.
Pizza Chef As A Part Timer
Pizza Hut
Mumbai Andheri West
10.2016 - 07.2017
Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Cooked pizza and pasta.
Coached new workers on store policies, pizza making and dough preparation.
Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Communicated with management on food inventory stock to request order placement.
Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
Fried, grilled and baked foods such as patato veggies, French fries and Alopino popper's.
Crew Trainer
MacDonald's Restaurant
Mumbai Andheri West
04.2013 - 10.2015
Mentored junior employees to improve performance, food safety and customer service.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Greeted customers with smile and provided friendly service to professionally handle every need.
Maintained current knowledge of all team position requirements.
Identified team weak points and implemented corrective actions to resolve concerns.
Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
Developed and implemented updating training programs for employees.
Created curricula, instructions, documents and written tests for various types of training courses.
Trained other employees in customer service, food safety and performance requirements.
Telle Caller
Country Club India Pvt. Ltd.
Mumbai Andheri West
01.2012 - 04.2013
Completed daily cold calling and outreach to build sales pipeline.
Completed daily and weekly sales reporting using assigned tools.
Followed up with customers to solicit further sales.
Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Answered questions about company offerings with knowledgeable responses about products and services.