Kiran Gowda
Bengaluru
Summary
Dynamic Senior Specialist at Target with a proven track record in data analysis and customer service excellence. Spearheaded initiatives that enhanced guest satisfaction and loyalty through strategic insights and collaborative teamwork. Adept at problem-solving and project management, driving operational improvements that significantly elevated the guest experience.
Overview
2
2
years of professional experience
Work History
Senior Specialist, TCOM Guest Services
Target
Bengaluru
09.2023 - Current
- Lead initiatives to enhance guest satisfaction, utilizing data analysis to identify trends, and implement improvements.
- Implemented best practices in the use of tools and technologies, such as GenAI.
- Collaborate with cross-functional teams to streamline operations and optimize the guest experience, resulting in increased engagement and loyalty.
- Utilize problem-solving skills to address and resolve guest inquiries efficiently, maintaining high standards of service excellence.
Education
MBA - Finance
CMS Business School, Jain University
Bengaluru06.2022
B.Sc. - Computer Science
Jain University
Bengaluru06.2020
Skills
- Data analysis and insights
- Customer service excellence
- Project management expertise
- Technical proficiency in Microsoft Office
- Effective communication skills
- Problem-solving abilities
- Collaborative teamwork
Projects
Organization Study: Godrej Properties Limited Conducted research to provide insights into the company’s financials, marketing strategies, and organizational culture., Entrepreneurship Project: Mental Wellness Startup - Ropana Developed a business plan to launch a startup focused on providing mental wellness services and improving accessibility to therapy., Research Paper: Comparative Analysis of Indian and US Stock Markets Analyzed market volatility, risk-return trade-offs, and portfolio management strategies across Indian and US stock markets.
Timeline
Senior Specialist, TCOM Guest Services
Target
09.2023 - Current
MBA - Finance
CMS Business School, Jain University
B.Sc. - Computer Science
Jain University
Similar Profiles
Hannah QuinnHannah Quinn
General Merchandise Expert at TargetGeneral Merchandise Expert at Target
ASHLEY SANCHEZASHLEY SANCHEZ
Sales Associate at TargetSales Associate at Target
Esdras TalabertEsdras Talabert
General Merchandise Expert / Closing Expert at TargetGeneral Merchandise Expert / Closing Expert at Target
Erika QuituguaErika Quitugua
Fulfillment Expert and Trainer at TargetFulfillment Expert and Trainer at Target
Parth SawantParth Sawant
Product Engineer at JuspayProduct Engineer at Juspay