Kiran HM
Bengaluru
Summary
I am a highly motivated and experienced general insurance professional with over 18 years in the industry. I have extensive expertise in policy writing, underwriting, risk management, and claims handling. I have a proven track record of success in developing and maintaining successful relationships with clients and insurance carriers. I have a knack for understanding complex business operations and providing effective solutions for general insurance needs. I am passionate about providing excellent customer service and delivering solutions that protect and secure business operations. My attention to detail and ability to stay current on industry trends makes me an invaluable asset to any organization.
Overview
19
19
years of professional experience
Work History
Manager Claims
Acko General Insurance
Bangalore
01.2019 - Current
- Claims: Recommending, Processing, Payment
- Respond: Inquiries, Grievances, Complaints, Appeals Feedback: Performance, Peers, Business Partners
- Research: Interpret Policy, Determine Response
- Track: Requests Sent to Physicians, Grievance, Under Writing Calls: Monitor Complete Customer Calls/ inbound /Outbound
Manager Operations
Prudent Insurance Brokers
Bengaluru
10.2017 - 12.2018
- Customer Centric Operations, GMC Policy Portfolio Management, Client Relationship Management
Assistant Operations Manager
Bharti AXA General Insurance
Bengaluru
07.2016 - 09.2017
- Complaint Resolution, SLA/KPI Management, Process Improvement, Reconciliation,Management, Revenue Growth
Assistant Manager Wellness
Vidal Healthcare Services Pvt Ltd
Bengaluru
05.2012 - 07.2015
- Back-end Operations, Customer Servicing, Vendor Management, Inventory Management, Customer Satisfaction, Team Leadership, Campaign Management
Senior Operations Specialist
Bharti AXA General Insurance
Bengaluru
03.2009 - 04.2012
- Proposal Analysis, Team Management, Business Requirement Management, Reporting & Documentation
Senior Claims Manager
Acko General Insurance
Bangalore
08.2005 - 03.2009
- Manage and leading a team of 6 claims professionals in the processing of personal accident claims
- Oversee the development of claims strategies, policies, and procedures in order to ensure compliance with industry best practices
- Analyze complex claim scenarios in order to determine liability and damages
- Review, evaluate and approve claim settlements
- Create and maintain professional relationships with clients and other stakeholders
- Monitor claims performance and provide regular updates to senior management
- Identify areas for improvement to reduce claim costs and improve claims turnaround times
- Develop and implement training plans to ensure proper claims handling
- Maintain up-to-date knowledge of relevant legal and regulatory developments
- Ensure adherence to all relevant regulatory and legal requirements.
Branch Service Manager
ICICI LOMBARD GIC LTD
Bengaluru,Bellary,Hubli, Davangere
05.2002
- Customer Servicing, Process Optimization, Banking Procedures, Complaint / Query Resolution, Gap Analysis
Education
EMBA: Finance -
Kuvempu University - Shankarghatta Shivamogga
08.2013
B.Com: Accounting, Business Studies, Statistics -
Kuvempu University - Acharya Tulasi National College Of Commerce
05.2002
Skills
- Claims Management
- Insurance Procedures
- SLA & SOP Adherence
- Service Delivery Management
- Query Resolution
- Stakeholder Management
- Reporting & Documentation
- Vendor Management
Personal Information
- Passport Number: W460851
- Title: Senior Claims Manager
- Date of Birth: 07/19/1980
- Gender: Male
- Marital Status: Married
Languages
- English, Advanced
- Hindi, Upper intermediate
- Kannada, Advanced
Timeline
Manager Claims
Acko General Insurance
01.2019 - Current
Manager Operations
Prudent Insurance Brokers
10.2017 - 12.2018
Assistant Operations Manager
Bharti AXA General Insurance
07.2016 - 09.2017
Assistant Manager Wellness
Vidal Healthcare Services Pvt Ltd
05.2012 - 07.2015
Senior Operations Specialist
Bharti AXA General Insurance
03.2009 - 04.2012
Senior Claims Manager
Acko General Insurance
08.2005 - 03.2009
Branch Service Manager
ICICI LOMBARD GIC LTD
05.2002
EMBA: Finance -
Kuvempu University - Shankarghatta Shivamogga
B.Com: Accounting, Business Studies, Statistics -
Kuvempu University - Acharya Tulasi National College Of Commerce
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