Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

KIRAN JAGILINKI

Hyderabad

Summary

With over 15 years in B2B and B2C product/program management, thrives in ever-changing environments, achieving approximately 20% annual revenue growth and increasing market share by 20%. Proficient in user-centered design, efficient cross-organizational communication, and possessing a deep understanding of technical intricacies. Demonstrated expertise in strategic GTM planning, optimizing time-to-market with a 20% reduction, and reducing churn by 80%. Experienced in developing and expanding analytical reporting solutions to enable users, drive Product-Led Growth, and scale Product Operations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Associate Director, Program Management

Ephicacy Lifescience Analytics
Hyderabad
11.2023 - Current
  • Leading and managing ongoing software development projects for Sycamore Informatics SaaS products, ensuring Agile delivery of functionalities.
  • Developing and executing comprehensive project plans, while fostering collaboration across teams to meet project milestones and budgetary targets.
  • Providing regular updates to stakeholders and senior management, overseeing team recruitment, retention, and training to maintain compliance with industry standards.
  • Demonstrating expertise in managing software development groups, optimizing performance, and contributing to product quality enhancements within the pharmaceutical and healthcare sectors.

Product Manager

Fluke Health Solutions (RaySafe)
Billdal
08.2022 - 08.2023
  • Orchestrated the implementation of a comprehensive Radiation Quality Assurance & Awareness solution portfolio, driving ~$45M in annual hardware and software revenue through strategic management and supervision.
  • Directed strategic deployment of traditional marketing initiatives, resulting in a remarkable 10% revenue growth and 7% margin enhancement, attained through price realization, product enhancements, and portfolio maintenance strategies.
  • Transformed marketing approach by shifting from “product-centric” to “customer-focused” value propositions, resulting in a 30% increase in lead conversion rate.
  • Implemented and formalized Product Lifecycle Management procedures while establishing standardized product retirement protocols, ultimately retaining critical customers with an annual revenue of $7M.

Software Product Manager

Fluke Health Solutions (Fluke Biomedical)
Billdal
10.2020 - 07.2022
  • Spearheaded a strategic initiative to launch and scale a new Enterprise SaaS (OneQA) revenue stream, yielding a $1M annual recurring revenue and boosting a $10M hardware-pull through for a $70M business.
  • Led concurrent NPI initiatives, set to launch in late 2023 and early 2024, driving a projected 25% revenue increase through market expansion and innovative product development with cross-functional teams.
  • Crafted marketing/GTM plans, strategic pricing models, and competitive analysis, fostering cross-functional collaboration to drive global market share growth, enhance brand awareness, and generate demand in line with growth objectives.
  • Revamped Customer Success processes, leveraging data-driven product ops insights, to drive a remarkable 15% increase in customer up-sell and an outstanding 35% growth in monthly active users (MAU).
  • Established successful partnerships with 7 CMMS companies to create a wholesome user experience to bio-med technicians. Decreased the test times by 25% and increased the overall sales by 15%.
  • Developed and executed innovative pricing strategies that yielded a notable 20% growth in Average Revenue Per User (ARPU), optimizing monetization and driving sustainable revenue growth for the organization.
  • Executed QA processes, UAT, and CI/CD pipelines, reducing release cycles, lowering defects by 30%, and improving product quality and efficiency.

Product Manager

Intelex
Pittsburgh
08.2019 - 10.2020
  • Guided vision, strategy, and roadmap for integrating data-driven reporting and analytics into Intelex's EHSQ mobile and web platforms
  • Achieved a 15% revenue increase, expanding the portfolio to over $70M, and enhancing competitiveness by providing actionable insights for users, driving customer acquisition and retention.
  • Championed Lean Product Definition and Lean Software Development initiatives within Fortive OpCos, driving a commendable 35% improvement in On Time Delivery and reducing tech debt by 30% across five OpCos.
  • Directed collaboration to create Lean Portfolio Management tool for SaaS portfolios at Fortive, boosting project success by 20% and streamlining decision-making for OpCos.

Product Manager | Product Owner | Manager, Technical Support

Predictive Solutions
Pittsburgh
10.2006 - 07.2019
  • Directed the establishment of a robust, user-centric reporting and analytics platform for SafetyNet, an acclaimed Behavior-Based Safety Enterprise SaaS solution serving 160+ cross-vertical clients, 100K+ users, and an ARR of $8M.
  • Spearheaded GTM strategy for Prediction consulting services, using a 500M+ leading indicator repository, driving product/solution adoption which grew revenue by 10% and reinforcing market leadership via data-driven decisions.
  • Realized an 80% churn reduction and increased product availability from 1 "9" to 3 "9s" through prioritized backlog management, strategic tech debt clearance, and seamless release train integration.
  • Steered the teams to manage both monolithic and microservices architecture, optimizing system scalability and agility. Ensured seamless API integrations with diverse clients, enhancing data exchange and system interoperability.
  • Supervised sprint budgeting, facilitated scrum ceremonies, and orchestrated feature launches.
  • Supervised and coordinated the customer advisory enhancement process, gathering client insights to drive product improvements.
  • Played a pivotal role in supporting the planning and execution of annual user conferences, enhancing client engagement and product awareness.
  • Restructured quarterly business reviews w/Enterprise level accounts (+$0.5M - $1M ARR) with 100% renewals and an upsell of 15%.
  • Engineered and deployed robust Change Management initiatives, yielding a substantial 20% upswing in daily active users (DAU) / monthly active users (MAU), enhancing overall user satisfaction and app usage metrics.
  • Orchestrated the operations of a 15-member support team to deliver round-the-clock assistance, maintaining a stellar 98% SLA compliance and resolving customer queries promptly, with high customer satisfaction.

Education

MBA in Information Technology -

Schiller International University
11.2009

Skills

  • Product Strategy & Roadmapping
  • Market Research & Competitive Analysis
  • User Experience (UX)
  • Data Analysis
  • Product Lifecycle Management
  • Budget Management (P&L)
  • Agile Methodologies
  • IoT & Hardware Knowledge
  • Cloud Services
  • Mobile Apps
  • Jira, Aha, Google Analytics, Trello, Asana, Target Process
  • Product Ops
  • Marketplace Integrations
  • Machine Learning & AI
  • Stakeholder Management
  • SDLC
  • Wireframing & Prototyping
  • Cybersecurity Awareness
  • Quality Assurance & Testing

Certification

  • Lean Product Definition (09/01/19)
  • Lean Portfolio Management (09/01/19)
  • Lean Software Development (09/01/18)
  • Certified Scrum Master (07/01/18)

Timeline

Associate Director, Program Management

Ephicacy Lifescience Analytics
11.2023 - Current

Product Manager

Fluke Health Solutions (RaySafe)
08.2022 - 08.2023

Software Product Manager

Fluke Health Solutions (Fluke Biomedical)
10.2020 - 07.2022

Product Manager

Intelex
08.2019 - 10.2020

Product Manager | Product Owner | Manager, Technical Support

Predictive Solutions
10.2006 - 07.2019

MBA in Information Technology -

Schiller International University

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KIRAN JAGILINKI