Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Languages
Languages
Timeline
Kiran Kambli

Kiran Kambli

Pune, Maharashtra

Summary

Detail-orientated project management assistant and learning and development specialist. Believes in following a methodical approach. Experienced in human resources, records management and regulatory compliance. Highly motivated productive and devoted to company success. Adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Well-versed in monitoring tasks, teams and activities for completion, accuracy and compliance with standards. Proprietor with expertise handling administrative, financial and sales needs in results-focused environment.

Overview

15
15
years of professional experience

Work History

Proprietor

Angel's Collection
Pune
06.2009 - Current
  • Started a retail born baby and kids wear showroom in the local market after great market research and study
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Entered income and expense details into business databases to track purchases and address variances.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Prepared annual budgets with controls to prevent overages.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained, motivated and disciplined more than 100 sales professionals.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Surpassed revenue objectives year over year through strategic promotional plans.
  • Grew business by developing business plans, hiring staff and obtaining initial investments.
  • Developed and managed relationships with vendors and suppliers.
  • Provided customer service on accounts and resolved problems.
  • Dominated Local market for retail born baby and kids wear businesses.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Enterprise Talent Specialist (L&D)

Turing
Remote(WFH)
07.2021 - 11.2022
  • Thrived in fast-paced environment with energy and enthusiasm.
  • Built and maintained courteous and effective working relationships.
  • Developed excellent working knowledge of industry trends and improvements in processes.
  • Provided detailed project status updates to stakeholders and executive management.
  • Developed team communications and information for meetings.
  • Planned and executed new strategies to start training program for new joiners.
  • Provide training about complete process knowledge to more than 150 new joiners.
  • Created slides, documents, and worksheets to help train new joiners.
  • Participated as main speaker and host in about 8 company events to give appropriate information and answer any queries and questions of individually interested to be part of company.
  • Executed many timely feedback and doubt clearing sessions for team.
  • Trained more than 150 employees to study and understood job description sent by client and shortlisted appropriate candidates as per job requirement fit for job.
  • Used outstanding communication and networking abilities to develop and maintain key industry partnerships.
  • Provided occupational training and vocational guidance to support growth.
  • Demonstrated outstanding listening and communication skills to obtain information.
  • Provided coverage for team roles as requested and during peer absences.
  • Researched trends in employment, education and training to apply up-to-date knowledge.
  • Displayed emotional intelligence to assess people's character.
  • Maintained appropriate data confidentiality relating to organization and personnel, complying with information regulations.
  • Discussed all expected tasks, compensation and policies with prospective employees to promote clarity from day one.
  • Wrote training manuals for new employees according to strict company guidelines and protocols.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Established and maintained quality control standards.
  • Facilitated virtual learning sessions.
  • Developed and executed performance management programs to increase employee engagement and productivity in company by average of about 13%.
  • Developed lesson plans, instructional materials and written practice tests for new employees before getting live on job role.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Planned, designed, and scheduled phases for large projects.
  • Developed and implemented strategic project plans to meet business objectives.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.

Online Coding and mathematics teacher

White Hat Junior Pvt. Ltd.
Pune
06.2020 - 06.2021
  • Teach coding and mathematics online to students from grade 2nd to grade 6th.
  • Teach coding to students from India, Canada, USA region, UK, Australia, Singapore, New Zealand, and Philippines.
  • Flexible to work both day and night shifts.
  • Keeping updated on latest coding concepts, techniques, and ways to teach coding to little ones to make it fun and interesting
  • Marketing and explanation of complete product details to parents and students
  • Motivating students, training and developing understanding among students and parents to learn better, and making them feel confident in themselves.
  • Conducted student assessments to determine areas for improvement and achievement to highlight.
  • Supported students throughout course by answering questions, resolving concerns and providing feedback on coursework.
  • Planned innovative and creative mathematics and coding lessons, designed to increase learning development and knowledge.
  • Helped students exceed predicted grades by providing constructive feedback on coursework, homework and classwork.
  • Stayed up to date on latest curriculum changes in mathematics and coding by attending teacher training and researching.
  • Outlined learning outcomes and targets at start of lessons to help focus and motivate students.
  • Adapted teaching methods to meet changing needs of classes and individuals.
  • Built student confidence through interactive teaching and conducting character-building exercises.
  • Taught lessons using podcasts, interactive whiteboards and informative videos to accommodate different learning styles.
  • Evaluated students' progress and possible barriers to learning.
  • Held revision sessions to help students revise for exams.
  • Cultivated relationships with parents for complete support network.
  • Scheduled appointments with parents to discuss student progress.
  • Provided meaningful math instruction to improve math skills of children.
  • Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.

Process Trainer and Assistant Manager

Trucepts Services Private Limited
Pune
12.2017 - 06.2020
  • Develop, Tweak and Maintain training procedure manuals, training content, guides, and course materials.
  • Conduct In-house Workshops, and Co-ordinate with External Trainers to help teams learn what is required for their role.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Developing digital and print educational material (e.g. videos and manuals).
  • Conducting role-playing activities to develop interpersonal skills.
  • Facilitating on-the-job coaching, developing educational material, and organizing training sessions for new hires.
  • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult customer cases).
  • Assess impact of each educational course on staff performance and customer satisfaction.
  • Maintain updated records of training curricula and material.
  • Enhanced working relationships by participating in team-building activities.
  • Built and maintained courteous and effective working relationships.
  • Developed new and improved training programs to fit areas.
  • Created unique materials to support training programs.
  • Developed and implemented successful program.
  • Facilitated in-person learning sessions.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Provided coaching and mentoring to more than 300 new employees.
  • Demonstrated outstanding training knowledge to achieve high customer satisfaction levels.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Learned and adapted quickly to new technology and software applications.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Entered and maintained departmental records in company database.
  • Collected, validated, and distributed information.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.

Senior Customer Service Executive

Capita India Pvt. Ltd.
Pune
10.2016 - 11.2017
  • Customer Dispute Resolution: Handled about 80-100 chats/email on daily basis
  • Customer Data Management
  • Customer Order Management & Tracking
  • Processing returns and refunds
  • Sales Order Processing
  • Deduction Analyst
  • On Account Investigation.
  • Monitored issue resolution time frames, seeking continual improvements to avoid further customer complaints.
  • Collaborated effectively with customers to ascertain future requirements, adapting services accordingly to retain loyalty.
  • Implemented continual improvement strategies, effectively maintaining first-class customer service and faultless brand reputation.
  • Kept clear, detailed records of customer interactions, enabling accurate complaints investigation.
  • Assessed unresolved and escalated phone and email complaints, delivering swift resolution for optimized customer satisfaction ratings.
  • Maximized customer retention using exceptional communication, persuasion and relationship-building skills.
  • Managed high-volume customer chats (Dual chats: about 10-15 chats per hour) and emails (about 50-60 emails per day), providing efficient service to continually meet time frame targets.
  • Handled life cycle customer complaints professionally, from initial raising of issues through to positive resolution.
  • Communicated with customers in variety of formats, such as online chats and emails.
  • Attended timely training to keep up to date on company's best practices, procedures and regulations.
  • Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
  • Maintained excellent team relationships by helping others during complicated or difficult customer calls.
  • Dealt with complex complaints and angry customers professionally and politely, resolving issues with favorable solutions.
  • Responded to customer inquiries and queries to provide thorough and speedy resolutions.
  • Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
  • Maintained customer account information database by canceling and updating customer accounts.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved accounting, service and delivery concerns.
  • Offered advice and assistance to stakeholders, paying attention to special needs or wants.
  • Handled stakeholders inquiries and suggestions courteously and professionally.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Developed and implemented organizational systems to streamline daily operations.

HR Recruiter and Researcher

Career Lane Placement
Pune
08.2015 - 09.2016
  • Search in for appropriate candidates for given roles and profiles
  • Research for new methods and formats for better application
  • Professional resume editor
  • Contact person and chief mediator between Client companies and candidates
  • Training and Encouraging potential candidates to face interviews with ease and confidence
  • Maintain excel sheet of all candidates searching for jobs and also for company requirements and matching profiles accordingly
  • Maintaining complete sheet and following up with company's account team for timely payment remainders.
  • Coordinated job fairs and in-house recruitment events to reach target candidates.
  • Managed about 20-25 candidate hiring processes on daily basis, from shortlisting candidates to hiring and on-boarding.
  • Sent engaging email pitches to potential candidates to make connections and increase application counts.
  • Created engaging job descriptions for posting onto target job sites, including Indeed, LinkedIn and Google Jobs.
  • Used different recruiting methods to find ideal candidates.
  • Stayed within assigned budgets and time frames when searching for and hiring candidates for job openings.
  • Conducted extensive analysis into candidate CVs, searching for keywords and specific skills to streamline shortlisting.
  • Conducted phone and face-to-face interviews with candidates utilizing excellent judgment.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Verified applicant references and employment details.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Collaborated with HR leadership regarding candidate salary determinations.
  • Advertised job opportunities on social media platforms and job boards.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Coordinated schedules to arrange management interviews with applicants.
  • Emphasized job benefits and perks to applicants to improve organization's attractiveness.
  • Built strong relationships with internal and external candidates to ensure excellent hiring experience.
  • Researched ideal candidates using range of platforms.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Excellent communication skills, both verbal and written.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Analyst

Searce Logistics and Analytics
Pune
01.2015 - 05.2015
  • Log sheet tracking
  • Daily / Weekly / Monthly Reporting
  • Vendor's verification and research
  • Shipment Quantity analyst
  • Shipment tracking and Retention reporting
  • Courtesy calling for shipment tracking.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Registered vendors and customers on database to maintain updated roster.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Updated and maintained databases to track shipments and inventory.
  • Coordinated shipments and tracked progress to facilitate timely delivery.

Proprietor

Farm Fresh
Pune
08.2012 - 07.2013
  • Designed and launched a special vegetable tempo to deliver fresh vegetable and fruits to customers at their doorstep.
  • Managed vendors and farmers to avail good quality and fresh fruits and vegetable at low rates (Direct farmers to customers).
  • Negotiated and bargained with supplier to get best rates for the customers.
  • Tracked daily stock (inventory), sales, expenses, profit and purchase.
  • Maintained hygiene in godown for daily packaging of vegetables and fruits.
  • Kept a record of all the purchase bills and sales to get a details sales, purchase and profit record at the end of the month.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reconciled inventory and customer orders regularly to monitor product availability.
  • Processed transactions by calculating purchase totals and collecting payments.
  • Communicated with store employees to maintain conditions and appearance of retail area.
  • Answered questions and assisted customers with item selection and location.
  • Responded to customer issues promptly to build strong professional relationships.
  • Fostered client base by offering superior quality and low prices.
  • Installed, upgraded and removed onsite vending machines and products.
  • Met sales goals by offering excellent customer service.
  • Visited customers to stock retail shelves and document inventory levels.
  • Increased sales through public product demonstrations.

Education

B.Tech - Electronics and Telecommunications

Sinhgad College of Engineering, Pune

High School Diploma -

S.M. Choksey Junior College, Pune, MH

High School Diploma -

The Sardar Dastur Nosherwan Girls' High School, Pune

Skills

  • File and records management
  • Training and development
  • Process evaluation
  • Team management
  • Team collaboration
  • Extensive process knowledge
  • Advanced problem solving
  • Reporting and Documentation
  • Employee Performance Management
  • Cultural Awareness
  • Active Listening
  • Purchasing and Planning
  • Vendor Relations
  • Business Development
  • Quality Assurance
  • Networking Skills
  • Customer Acquisition
  • Financial Administration
  • Business Marketing

Additional Information

  • PRESENT ADDRESS: G1/803, Ganga Carnation, Pingale Vasti, Mundhwa Road, Koregoan Park Annexe, Pune-411036.
  • DATE OF BIRTH: 29th June 1991.
  • Married

Accomplishments

  • Worked as co-editor in the newsletter **QUANTUM** of the Department of Electronics and Telecommunications of Sinhgad College of Engineering”.
  • Worked in the ART COMMITTEE and the Management Team in the Annual Fest of Sinhgad College of Engineering.
  • Working as a volunteer for2 NGOs: - 1) Gharte and 2) ShambhuRaje Aanath ashram to train the orphans with knowledge and understanding about the world.
  • Certifications in many dances, Drama, quizzes, debate, drawing, painting,and handwriting competitions in school and college.
  • Only Women member working as a discipleship co-ordinator for Pune district in a US-based NGO named Samaritan Purse: - Operation Christmas child to train the children from economical low background and slums with knowledge about health, hygiene, good habits, manners, English and public speaking and keeping them acquainted with the current affairs happening in the world around them.
  • Won the Best Women Entrepreneur of the quarter award for showing an excellent management, leadership, marketing, customer relationship and business growth in the online marketing field by the Ace spectrum in the year 2018.
  • Operating Systems known: Windows 9X/2000/XP/7/8/10, Vista.
  • Well versed in Microsoft PowerPoint, Excel, Word, Google spreadsheets, Google firebase, Google Dialog flow and Window XP 2003 2007 2008 & 2010.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 27 staff members.
  • Designed a company-wide training module and quality assessment program, resulting in a reduction in reported injuries and improved team performance.

Languages

  • English
  • Hindi
  • Marathi

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Enterprise Talent Specialist (L&D) - Turing
07.2021 - 11.2022
Online Coding and mathematics teacher - White Hat Junior Pvt. Ltd.
06.2020 - 06.2021
Process Trainer and Assistant Manager - Trucepts Services Private Limited
12.2017 - 06.2020
Senior Customer Service Executive - Capita India Pvt. Ltd.
10.2016 - 11.2017
HR Recruiter and Researcher - Career Lane Placement
08.2015 - 09.2016
Analyst - Searce Logistics and Analytics
01.2015 - 05.2015
Proprietor - Farm Fresh
08.2012 - 07.2013
Proprietor - Angel's Collection
06.2009 - Current
Sinhgad College of Engineering - B.Tech, Electronics and Telecommunications
S.M. Choksey Junior College - High School Diploma,
The Sardar Dastur Nosherwan Girls' High School - High School Diploma,

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