Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Timeline
Hi, I’m

Kiran Kambli

Process Trainer And Learning And Development Specialist
Pune, Maharashtra
Kiran Kambli

Summary

  • To work in a Competitive Environment & enhance my Working Skills.
  • To work with an organization where I can utilize my skills for management and development of Innovative & Unique Applications.
  • To work hard so as to give my best service towards the accomplishment of the organizational goals and objectives. Also to make sure to meet the deadlines assigned to me.
  • To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
  • Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
  • Make sure to work hard not only for my own career growth but to be an asset to the company and with my knowledge and understanding set an example of par excellence for its employees.
  • Detail-orientated process trainer and learning and development specialist adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.

Overview

8
years of professional experience
3
Languages

Work History

Turing
Remote(WFH)

Enterprise Talent Specialist (L&D)
07.2021 - 11.2022

Job overview

  • Thrived in fast-paced environment with energy and enthusiasm.
  • Built and maintained courteous and effective working relationships.
  • Developed excellent working knowledge of industry trends and improvements in processes.
  • Developed team communications and information for meetings.
  • Planned and executed new strategies to start a training program for the new joiners.
  • Provide training about the complete process knowledge to the new joiners.
  • Created slides, documents, and worksheets to help train the new joiners.
  • Participated as the main speaker and host in many company events to giver appropriate information and answer any queries and questions of the individually interested to be a part of the company.
  • Executed many timely feedback and doubt clearing sessions for the team.
  • Trained employees to study and understood the job description sent by the client and shortlisted appropriate candidates as per the job requirement fit for the job.
  • Used outstanding communication and networking abilities to develop and maintain key industry partnerships.
  • Provided occupational training and vocational guidance to support growth.
  • Demonstrated outstanding listening and communication skills to obtain information.
  • Provided coverage for team roles as requested and during peer absences.
  • Researched trends in employment, education and training to apply up-to-date knowledge.
  • Displayed emotional intelligence to assess people's character.
  • Maintained appropriate data confidentiality relating to organization and personnel, complying with information regulations.
  • Discussed all expected tasks, compensation and policies with prospective employees to promote clarity from day one.
  • Supervised staff training and coaching.
  • Wrote training manuals for new employees according to strict company guidelines and protocols.
  • Provided coaching and mentoring to employees.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Established and maintained quality control standards.
  • Facilitated virtual learning sessions.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Developed lesson plans, instructional materials and written practice tests for new employees before getting live on the job role.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Developed and implemented successful onboarding program.

White Hat Junior Pvt. Ltd.
Pune

Online Coding and mathematics teacher
06.2020 - 06.2021

Job overview

  • Teach coding and mathematics online to students from grade 2nd to grade 6th.
  • Teach coding to students from India, Canada, USA region, UK, Australia, Singapore, New Zealand, and Philippines.
  • Flexible to work both day and night shifts.
  • Keeping updated on the latest coding concepts, techniques, and ways to teach coding to the little ones to make it fun and interesting
  • Marketing and explanation of complete product details to the parents and students
  • Motivating the students, training and developing understanding among students and parents to learn better, and making them feel confident in themselves.
  • Conducted student assessments to determine areas for improvement and achievement to highlight.
  • Supported students throughout the course by answering questions, resolving concerns and providing feedback on coursework.
  • Planned innovative and creative mathematics and coding lessons, designed to increase learning development and knowledge.
  • Helped students exceed predicted grades by providing constructive feedback on coursework, homework and classwork.
  • Stayed up to date on the latest curriculum changes in mathematics and coding by attending teacher training and researching.
  • Outlined learning outcomes and targets at start of lessons to help focus and motivate students.
  • Adapted teaching methods to meet changing needs of classes and individuals.
  • Built student confidence through interactive teaching and conducting character-building exercises.
  • Taught lessons using podcasts, interactive whiteboards and informative videos to accommodate different learning styles.
  • Evaluated students' progress and possible barriers to learning.
  • Held revision sessions to help students revise for exams.
  • Improved student grades through ongoing motivation and providing constructive feedback.
  • Administered assessments and standardized tests to evaluate student progress.
  • Prepared and implemented lesson plans covering required course topics.
  • Cultivated relationships with parents for complete support network.
  • Scheduled appointments with parents to discuss student progress.
  • Provided meaningful math instruction to improve math skills of children.
  • Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
  • Maintained lesson flexibility to adapt to student progress and information retention.

Trucepts Services Private Limited
Pune

Process Trainer
12.2017 - 06.2020

Job overview

  • Develop, Tweak and Maintain training procedure manuals, training content, guides, and course materials.
  • Conduct In-house Workshops, and Co-ordinate with External Trainers to help teams learn what is required for their role.
  • Developing digital and print educational material (e.g. videos and manuals).
  • Organizing classroom-style seminars.
  • Conducting role-playing activities to develop interpersonal skills.
  • Facilitating on-the-job coaching, developing educational material, and organizing training sessions for new hires.
  • Identify individual and team skills gaps.
  • Ensure new hires take on basic training courses, including communication and troubleshooting skills.
  • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult customer cases).
  • Coordinate mentorship programs for new customer service representatives.
  • Assess the impact of each educational course on staff performance and customer satisfaction.
  • Maintain updated records of training curricula and material.
  • Enhanced working relationships by participating in team-building activities.
  • Built and maintained courteous and effective working relationships.
  • Organized files to support efficiency and traceability.
  • Developed new and improved training programs to fit underserved areas.
  • Created unique materials to support training programs.
  • Developed and implemented successful onboarding program.
  • Facilitated in-person learning sessions.
  • Facilitated virtual, in-person and blended learning sessions.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Provided coaching and mentoring to employees.
  • Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.

Capita India Pvt. Ltd.
Pune

Senior Customer Service Executive
10.2016 - 11.2017

Job overview

  • Customer Dispute Resolution
  • Customer Data Management
  • Customer Order Management & Tracking
  • Processing returns and refunds
  • Sales Order Processing
  • Deduction Analyst
  • On Account Investigation.
  • Monitored issue resolution timeframes, seeking continual improvements to avoid further customer complaints.
  • Collaborated effectively with customers to ascertain future requirements, adapting services accordingly to retain loyalty.
  • Implemented continual improvement strategies, effectively maintaining first-class customer service and faultless brand reputation.
  • Kept clear, detailed records of customer interactions, enabling accurate complaints investigation.
  • Assessed unresolved and escalated phone and email complaints, delivering swift resolution for optimized customer satisfaction ratings.
  • Maximized customer retention using exceptional communication, persuasion and relationship-building skills.
  • Managed high-volume customer chats and emails, providing efficient service to continually meet timeframe targets.
  • Handled lifecycle customer complaints professionally, from the initial raising of issues through to positive resolution.
  • Communicated with customers in a variety of formats, such as online chats and emails.
  • Attended timely training to keep up to date on company's best practices, procedures and regulations.
  • Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
  • Maintained excellent team relationships by helping others during complicated or difficult customer calls.
  • Dealt with complex complaints and angry customers professionally and politely, resolving issues with favorable solutions.
  • Responded to customer inquiries and queries to provide thorough and speedy resolutions.
  • Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
  • Maintained customer account information database by canceling and updating customer accounts.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved accounting, service and delivery concerns.

Career Lane Placement
Pune

HR Recruiter and Researcher
08.2015 - 09.2016

Job overview

  • Search in for appropriate candidates for given roles and profiles
  • Research for new methods and formats for better application
  • Professional resume editor
  • Contact person and chief mediator between Client companies and candidates
  • Training and Encouraging potential candidates to face interviews with ease and confidence
  • Maintain an excel sheet of all the candidates searching for jobs and also for the company requirements and matching the profiles accordingly
  • Maintaining a complete sheet and following up with the company's account team for timely payment remainders.
  • Coordinated job fairs and in-house recruitment events to reach target candidates.
  • Managed candidate hiring processes, from shortlisting candidates to hiring and onboarding.
  • Sent engaging email pitches to potential candidates to make connections and increase application counts.
  • Created engaging job descriptions for posting onto target job sites, including Indeed, LinkedIn and Google Jobs.
  • Used different recruiting methods to find ideal candidates.
  • Stayed within assigned budgets and timeframes when searching for and hiring candidates for job openings.
  • Conducted extensive analysis into candidate CVs, searching for keywords and specific skills to streamline shortlisting.
  • Conducted phone and face-to-face interviews with candidates utilizing excellent judgment.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Verified applicant references and employment details.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Collaborated with HR leadership regarding candidate salary determinations.
  • Advertised job opportunities on social media platforms and job boards.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Coordinated schedules to arrange management interviews with applicants.
  • Emphasized job benefits and perks to applicants to improve organization's attractiveness.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Researched ideal candidates using range of platforms.

Searce Logistics and Analytics
Pune

Analyst
01.2015 - 05.2015

Job overview

  • Log sheet tracking
  • Daily / Weekly / Monthly Reporting
  • Vendor's verification and research
  • Shipment Quantity analyst
  • Shipment tracking and Retention reporting
  • Courtesy calling for shipment tracking.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Registered vendors and customers on database to maintain updated roster.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Updated and maintained databases to track shipments and inventory.
  • Coordinated shipments and tracked progress to facilitate timely delivery.

Education

Sinhgad College of Engineering
Pune

B.Tech from Electronics and Telecommunications

University Overview

S.M. Choksey Junior College
Pune, MH

Certificate of Higher Education from Science

University Overview

The Sardar Dastur Nosherwan Girls' High School
Pune

X

University Overview

Skills

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Additional Information

Additional Information
  • PRESENT ADDRESS: G1/803, Ganga Carnation, Pingale Vasti, Mundhwa Road, Koregoan Park Annexe, Pune-411036.
  • DATE OF BIRTH: 29th June 1991.
  • Married

Accomplishments

Accomplishments
  • Worked as co-editor in the newsletter **QUANTUM** of the Department of Electronics and Telecommunications of Sinhgad College of Engineering”.
  • Worked in the ART COMMITTEE and the Management Team in the Annual Fest of Sinhgad College of Engineering.
  • Working as a volunteer for2 NGOs: - 1) Gharte and 2) ShambhuRaje Aanath ashram to train the orphans with knowledge and understanding about the world.
  • Certifications in many dances, Drama, quizzes, debate, drawing, painting,and handwriting competitions in school and college.
  • Only Women member working as a discipleship co-ordinator for Pune district in a US-based NGO named Samaritan Purse: - Operation Christmas child to train the children from economical low background and slums with knowledge about health, hygiene, good habits, manners, English and public speaking and keeping them acquainted with the current affairs happening in the world around them.
  • Won the Best Women Entrepreneur of the quarter award for showing an excellent management, leadership, marketing, customer relationship and business growth in the online marketing field by the Ace spectrum in the year 2018.
  • Project done on : ROBOTIC TENNIS BALL COLLECTOR Overview : The project describes a robot to collect tennis balls in a driving range and is called as Robotic Tennis Ball Collector. This system avoids stopping the players for ball collection permitting a higher use rate of the field.
  • Technical Languages Known: C, C++, MATLAB, Assembly Language, JavaScript, HTML, CSS, Machine learning.
  • Operating Systems known: Windows 9X/2000/XP/7/8/10, Vista.
  • Software platform known: Kiel, Proteus.
  • Well versed in Microsoft PowerPoint, Excel, Word, Google spreadsheets, Google firebase, Google Diaglog flow and Window XP 2003 2007 2008 & 2010.
  • Certifications in ROBOTRON and SUDOKO.

Timeline

Enterprise Talent Specialist (L&D)
Turing
07.2021 - 11.2022
Online Coding and mathematics teacher
White Hat Junior Pvt. Ltd.
06.2020 - 06.2021
Process Trainer
Trucepts Services Private Limited
12.2017 - 06.2020
Senior Customer Service Executive
Capita India Pvt. Ltd.
10.2016 - 11.2017
HR Recruiter and Researcher
Career Lane Placement
08.2015 - 09.2016
Analyst
Searce Logistics and Analytics
01.2015 - 05.2015
Sinhgad College of Engineering
B.Tech from Electronics and Telecommunications
S.M. Choksey Junior College
Certificate of Higher Education from Science
The Sardar Dastur Nosherwan Girls' High School
X

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Kiran KambliProcess Trainer And Learning And Development Specialist