Summary
Overview
Work History
Education
Skills
Personal Information
Professional Highlights
Awards
Timeline
Hi, I’m

Kiran Kumar

Hyderabad
Kiran Kumar

Summary

Accomplished Retail Sales Manager with more than 13 years of experience in enhancing performance and surpassing sales targets. Skilled in overseeing store operations for well-established Dealer Network and Distribution Channel. Known for being a positive team leader with a proven track record of high employee retention rates. A bilingual Retail Sales Manager who has a history of driving business growth and fostering a positive work environment. Excited to leverage exceptional client relations and marketing strategy expertise to enhance employer's services and market share. A results-oriented Supervisor with a successful history of leading a team of skilled sales professionals. Proficient in engaging with staff to discuss sales performance, ensuring accountability, and recognizing outstanding achievements. Committed to upholding service standards by assisting staff in resolving service issues and managing customer communications. Actively seeking a full-time position that presents professional challenges and allows for the utilization of interpersonal, time management, and problems-solving skills.

Overview

14
years of professional experience
2
years of post-secondary education
4
Languages

Work History

Kohler

Deputy Manager
05.2023 - Current

Job overview

  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Monitored success of new processes, products and system support methods, fine-tuning efforts of project completion.
  • Eliminated functional bottlenecks by streamlining communication channels between management and employees.
  • Created reports and analyzed and interpreted data.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Supervised and motivated 10 employees
  • Conducted 48 audits annually to keep store presentable and functional

3M India Limited

Area Sales Manager
11.2015 - 05.2023

Job overview

  • Handing Team of 15 People and Promoters 8 Members
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Improved customer satisfaction by consistently providing exceptional service and addressing issues promptly.
  • Monitoring & Guiding Team – Issues Resolution and Team Bonding activities
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
  • Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
  • Market potential Handling per month – 120Cr
  • Key account – Prestige Group, Jaybheri Construction, Brigade Group and SMR Construction & Pride Group
  • Handling 6 Distributors and over 102 AOEM Dealers (Honda, Hyundai, Skoda, Benz, VW, Toyota, MSIL) 2Wh (Hero, Bajaj, Honda)
  • Achieved 15% growth on both primary and secondary sales
  • (Year-2017, 2018)
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Resolving conflicts and ensuring hygiene factors are in place by working in close co-ordination with internal teams (finance, supply chain, marketing)
  • Secondary Monitoring to optimize DSR performance
  • Conducting training for dealerships & Channel personnel to ensure adherence to SOP
  • Implementation of distributor sales automation
  • Promotional activities/NP Launch/event organization and BTL activities for improvement of CSI and building brand image.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue

Idea Cellular Limited

Assistant Manager
11.2013 - 11.2015

Job overview

  • Responsible for Visakhapatnam City Market and Srikakulam & Vizianagaram market
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Smooth flow of functions like Activation and customer Retention
  • Achieving sales targets for assigned Stores - My Idea Channels .
  • Ensuring service and Demo of support to customers
  • Identification and encashment of business Growth
  • Managing and developing relationships with customers & Channel Partners
  • Handling team of 20 Fields sales & 100 + Tele sales team
  • Sales promotional activities for New Product penetration.
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Increased employee performance and job satisfaction to strengthen retention and engagement

3M India Limited

Senior Sales Officer
10.2010 - 11.2013

Job overview

  • Responsible for AP Territory ,Based out of Vijayawada .
  • Handling 6 Distributors and over 110 Dealers
  • Handling 10 Sub-Distributors and led their sales team
  • Achieved 25% growth on both primary and secondary sales
  • Successfully launched the product “MEGUIARS”, more retail outlets with highest off-take and stood best performer in the launch
  • Forecasting and reporting of sales, trends and competitor activities
  • Increased retail universe of the Sub-distributors by 30 % with New product BONDO BODY FILLER
  • Acquired 15 new dealers and maintaining relationship with 110 Dealers
  • Collecting stock orders from dealers and documentation required for billing
  • Relationship management with dealers
  • Conducting knowledge sharing activities, like road shows and Dealers meet.
  • Aligned sales efforts with broader organizational goals, ensuring a cohesive approach across all departments involved in revenue generation activities
  • Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits

Education

Ambedkar Institute of Management Studies
, Vishakhapatnam, Andhra Pradesh

MBA from Business Management
05.2008 - 05.2010

Skills

Interpersonal Skills

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Personal Information

  • Father's Name: Mr. M. Prasad Rao (Late)
  • Date of Birth: 02/23/85
  • Gender: Male
  • Nationality: India
  • Marital Status: Married

Professional Highlights

  • Expanded market share by 20% in 2018 & 2019 and 2020 leading to incremental revenue of Rs.60 lacs/annually.
  • Improved CSI for the territory through trainings and promotional activities.
  • Excellent key account and channel management across different organizations.

Awards

  • Twice awarded MD's Award in 3M (given to
  • Awarded "Sammaan" award in 3M for displaying CORE leadership behaviours.
  • Consistently bestowed with roles and territories of increasing responsibility for delivering exceptional performance.

Timeline

Deputy Manager

Kohler
05.2023 - Current

Area Sales Manager

3M India Limited
11.2015 - 05.2023

Assistant Manager

Idea Cellular Limited
11.2013 - 11.2015

Senior Sales Officer

3M India Limited
10.2010 - 11.2013

Ambedkar Institute of Management Studies

MBA from Business Management
05.2008 - 05.2010
Kiran Kumar