Kiran Kumar
Bengaluru
Summary
Results-driven professional with a proven track record at Impresario Entertainment, achieving 40% increase in client retention and 18% sales growth. Skilled in contract negotiation and client relationship management, enhancing team collaboration. Demonstrated success in implementing innovative strategies that elevate customer engagement and streamline operational efficiency.
Overview
12
12
years of professional experience
Work History
Sr. Assistant Restaurant Manager
Impresario Entertainment And Hospitality Pvt Ltd
Bangalore
09.2024 - Current
- Customized client engagement policies, enhancing client retention rates by 40%.
- Negotiated complex contracts with major corporate clients, increasing market penetration by 15%.
- Developed annual sales plans, contributing to an 18% growth in overall sales volume.
- Created a cross-training program, enabling FOH staff to perform effectively across all positions.
- Boosted customer engagement on social media platforms by 20% through interactive promotions and contests.
- Delivered comprehensive health and safety training to staff, achieving a score of 95% from the Restaurant Health Inspection Committee.
- Implemented a revised inventory system focused on storage conditions and ordering techniques, reducing food waste losses by 6%.
- Managed accounting operations, including budget projections and allocations.
Asst Manager Sale
Skyline
Bengaluru
08.2021 - 09.2024
- Executed strategic sales initiatives to exceed projected sales targets.
- Managed high-value client relationships to foster loyalty and retention.
- Delivered sales forecasts consistently, surpassing expectations.
- Customized service packages based on guest requirements to enhance satisfaction.
- Collaborated effectively within teams to improve service operations.
- Identified and explored new business opportunities to drive revenue growth.
Asst Operation Manager
Hoot Café & Brewery
10.2019 - 03.2020
- Managed key client relationships leading to increased sales.
- Developed and implemented dynamic sales strategies.
- Experienced in collaborating cross-functionally for success.
- Exceeded company sales targets consistently.
- Devised and executed effective sales strategies.
- Prioritized high standard service to maximize profits.
- Directed main operations to assure quality and guest satisfaction.
- Expert in teamwork for business success.
- Oversaw operations for quality assurance and guest satisfaction.
F&B Supervisor
The RIG
Bengaluru
05.2018 - 09.2019
- Performed daily inventory and organized menus for the next day.
- Oversee overall daily bar operations.
- Short listing, interviewing and recommendations for new casual bar staff.
- Induction, monitoring and ongoing training of casual bar staff.
- Maintain the overall cleanliness and tidiness of the bar, display, glassware, and tables.
- Customer service - direct inquiries/complaints to Management where applicable.
- Order weekly alcohol supplies and accept deliveries.
- Manage inventory, wastage, promo drinks and spoilage.
- Conduct monthly stock takes and report to Management.
- POS system product/till database management.
- Bar And Service Staff rosters.
- Handled recruitment, training, and supervision of bar And Service staff.
- Ensure customer satisfaction.
- Resolve customer complaints, as well as internal conflict amongst staff.
Bar Executive
The Berrys
Bengaluru
07.2015 - 04.2017
- Crafted high-end cocktails, enhancing customer experiences in fast-paced environments.
- Demonstrated proficiency in high-volume settings, maintaining quality and efficiency.
- Adept at upselling premium products to maximize sales opportunities.
- Executed cash handling and transaction processing with precision and accuracy.
- Managed inventory and restocking processes to ensure product availability.
- Utilized various Point of Sale (POS) systems to facilitate seamless transactions.
- Delivered exceptional customer service and communication, fostering loyalty.
- Created unique drink experiences tailored to diverse customer preferences.
Asst Bartender
THE OCEAN PEARL
Mangalore
08.2013 - 06.2015
- Oversee overall daily bar operations.
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons.
- Assess customers' needs and preferences and make recommendations.
- Mix ingredients to prepare cocktails.
Education
Hotel Managment - Hotel Managment
Institute of Culinary Arts And Hotel Management
Mumbai 04.2013 - 09.2013
BBA -
Mangalore University
Mangalore06.2013
Higher Secondary Certificate -
Govt Junior College Mutturu
Mangalore06.2010
Skills
- Google Docs
- MS Office
- Communications
- Highly motivated
- Ambitious
- Team player
- Client relationship management
- Contract negotiation
- Sales forecasting
- Cross-training programs
- Social media engagement
- Budget management
Languages
- English
- Hindi
- Kannada
- Tulu
Personal Information
- Date of Birth: 08/26/92
- Nationality: Indian
Profile - About Me
An ambitious, target-focused, passionate, assertive, and highly motivated associate with 12+ years of experience in the F&B industry seeks a role to develop promotions and oversee earning goals. I work closely with my clients in developing strong brand identities that define and exhibit values
Timeline
Sr. Assistant Restaurant Manager
Impresario Entertainment And Hospitality Pvt Ltd
09.2024 - Current
Asst Manager Sale
Skyline
08.2021 - 09.2024
Asst Operation Manager
Hoot Café & Brewery
10.2019 - 03.2020
F&B Supervisor
The RIG
05.2018 - 09.2019
Bar Executive
The Berrys
07.2015 - 04.2017
Asst Bartender
THE OCEAN PEARL
08.2013 - 06.2015
Hotel Managment - Hotel Managment
Institute of Culinary Arts And Hotel Management
04.2013 - 09.2013
BBA -
Mangalore University
Higher Secondary Certificate -
Govt Junior College Mutturu
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