Kiran Kumar
Chennai
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Process Lead
Royal Sundaram General Insurance co.Ltd
Chennai
01.2025 - Current
- Led end-to-end process analysis and implementation aligned with business objectives, IRDAI regulations, and market standards.
- Designed and optimized processes across multiple insurance lines, reducing manual effort and improving operational efficiency.
- Drove digital transformation initiatives for insurance products, ensuring regulatory compliance and scalability.
- Developed and maintained SOPs, process documentation, and future-state workflows for new and enhanced processes.
- Defined rating logic, business rules, and validation criteria to support insurance product configuration.
- Created detailed process flows and system diagrams using Lucidchart to enable business–technology alignment.
- Collaborated with cross-functional stakeholders and vendors, tracked project milestones and risks, and delivered executive-level reporting; recognized with appreciation and internal award nominations.
Business Analyst
ValueMomentum
Hyderabad
02.2020 - 07.2024
- Lead client engagement through requirement workshops to understand their needs and expectations for the application.
- Facilitate workshops with stakeholders to define project objectives and establish success metrics.
- Develop a comprehensive Functional Requirements Specification (FRS) that aligns with business objectives.
- Conduct gap analyses to identify areas for improvement and perform risk assessments to mitigate potential project risks.
- Investigate complex issues related to premium calculations, identifying root causes and recommending corrective actions.
- Direct sprint planning sessions, collaborating with cross-functional teams to prioritize initiatives that deliver value.
Senior Process Executive
Cognizant Technology Solutions
Hyderabad
07.2018 - 07.2019
- Addressed user experience issues and resolved them with basic troubleshooting like restarting servers, installation of security certificates etc.
- Worked on the open tickets that are sent back to the service desk for further action.
- Generated DOD reports to showcase the resolution percentage.
- Awarded the best performer consistently for 7 months i.e from August to March.
- Worked for one of the largest supermarket chains of Australia "Woolworths Limited"
Associate Technical Support
Mahindra
Hyderabad
06.2017 - 07.2018
- Addressed customers experience issues with voice and broadband faults.
- Assisted customers in performing basic troubleshooting and resolving their issues.
- Nominated to be a part of the pilot project "Back of House" as a Service Specialist.
- Trained by the client on complex-comprehensive testing procedures to provide end-to-end resolution for the customers.
- The job role involves working on multiple tools to restore the customer's services.
- Apart from the assigned role, learnt to work on Excel (pivot tables, vlookup, deriving analysis from raw data etc.).
- Designated as a Subject Matter Expert.
- Checked for knowledge gaps in agents with TNI and provided the agents with refreshers.
- Also, selected the bottom quartile agents and coached them in the weak areas. This initiative helped the agents to improvise their skills.
- Worked for Australia Telecom
Education
MBA - Business Analytics
Institute of Insurance And Risk Management (IIRM)
03.2020
BTECH - Civil
Kakinada Institute Engineering and Technology JNTU
08.2017
Intermediate - MPC
Geetanjali Junior College
04.2013
CBSE -
Akshara School
04.2011
Skills
- C Programming
- MS-Office
- Operations management
- Business planning
- Pivot tables
- Business Analysis
- Project Management
- SQL and databases
- Workflow design
Accomplishments
- Major Project: Design of Rapid Sand Filter - Tallarevu Mandal.
- The main objective of this project is to provide sufficient water to every individual in Tallarevu Mandal.
- Selected for NASCOM 2014 and won a scholarship for two years.
- One among the selected few for ABHIYAAN, 2015, as the best performer.
- Submitted a paper on 'Green Buildings' at SRKR Engineering College, Bhimavaram.
- Gave a PowerPoint presentation on 'Sustainable Architecture' at SRKR Engineering.
- Performed in 'Thyagaraja Aradhana' and 'Dikshitar Aradhana' sabhas at 'Saraswathi Gana Sabha, Kakinada.'
- Performed in the 'Nakshatra Veena concert' at Prashanthi Nilayam, Puttaparthi.
- Also working as a coordinator for my school alumni group 'Alumnexus' and conducted a meet in 2015, which was a grand success.
Hobbies and Interests
- Music
- Arts & Crafts
Timeline
Process Lead
Royal Sundaram General Insurance co.Ltd
01.2025 - Current
Business Analyst
ValueMomentum
02.2020 - 07.2024
Senior Process Executive
Cognizant Technology Solutions
07.2018 - 07.2019
Associate Technical Support
Mahindra
06.2017 - 07.2018
MBA - Business Analytics
Institute of Insurance And Risk Management (IIRM)
BTECH - Civil
Kakinada Institute Engineering and Technology JNTU
Intermediate - MPC
Geetanjali Junior College
CBSE -
Akshara School