Kiran Kumar Ev
Vellillappilly
Summary
Sales Manager with extensive experience at Paloma Backwater Resort, specializing in revenue maximization and strategic planning. Demonstrated success in leading sales teams to exceed targets, driving profitability through strong client relationships and operational excellence. Proven ability to ensure compliance with industry standards while enhancing guest service.
Overview
18
18
years of professional experience
Work History
Sales Manager
Paloma Back water Resort
Alappuzha
06.2024 - Current
- Developed and executed sales strategies to maximize room occupancy and revenue.
- Managed relationships with travel agents, corporate clients, and online booking platforms.
- Conducted market research to identify new business opportunities and industry trends.
- Oversaw sales team, providing guidance, training, and performance management.
- Achieved sales targets, contributing significantly to overall resort profitability.
Operations Manager
Siddharta Resorts and Foods Pvt Limited
01.2016 - 01.2022
- Overseen day - to -day operations
- Supervising and scheduling staff
- Ensured Excellent Guest Service
- Managed Budget and Expenses
- Handled Reservations and booking
- Collaborated with Marketing and Sales Team
- Monitored Compliance and Safety Regulations
- Identified operational improvements
- Guest Service and Reservations Management
- Front Desk Operations
- Staff Training and Supervision
- Complaint handling
- Billing and Financial Management
- Team Coordination
- Safety and Security
- Front Desk operations
- Guest Service
- Staff Supervision
- Cash handling and Billing
- Communications and Coordination
- Administrative Tasks like book keeping and inventory management
Front Office Manager
Siddharta Resorts and Foods Pvt Limited
01.2013 - 01.2016
Front Office In-charge
Marg hotels and Resorts
01.2010 - 01.2013
Housekeeping Supervisor
Greenwoods Thekkady
Thekkady
01.2007 - 01.2008
Front Office Manager
Blooming Paradise
Thekkady
01.2010
Supervisor
Cochin Airport (In care housekeeping pvt ltd.)
01.2009
Education
Bachelor of Arts - Psychology
Suresh Ghyan Vihar University
Jaipur03-2025
Diploma In Hotel Management and Catering Technology -
Chavara Institute of Management Studies
Ernakulam01.2004
Plus Two -
GHSS Edakkoly
01.2003
Skills
- Operations management
- Staff supervision and scheduling
- Guest service excellence
- Budget management
- Reservation handling
- Marketing and sales collaboration
- Compliance monitoring
- Operational improvement identification
- Front desk operations
- Training and development
- Complaint resolution
- Financial management
- Team coordination
- Safety compliance
- Cash handling and billing
- Communication and coordination
- Administrative support
- Strategic planning
Languages
- English
- Hindi
- Malayalam
- Tamil
Timeline
Sales Manager
Paloma Back water Resort
06.2024 - Current
Operations Manager
Siddharta Resorts and Foods Pvt Limited
01.2016 - 01.2022
Front Office Manager
Siddharta Resorts and Foods Pvt Limited
01.2013 - 01.2016
Front Office In-charge
Marg hotels and Resorts
01.2010 - 01.2013
Front Office Manager
Blooming Paradise
01.2010
Supervisor
Cochin Airport (In care housekeeping pvt ltd.)
01.2009
Housekeeping Supervisor
Greenwoods Thekkady
01.2007 - 01.2008
Bachelor of Arts - Psychology
Suresh Ghyan Vihar University
Diploma In Hotel Management and Catering Technology -
Chavara Institute of Management Studies
Plus Two -
GHSS Edakkoly
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