Kiran Kumar M

Client: Goldman Sachs.

• Comprising a fleet of 850 cabs, managing around 4,300 employees, and 1,200 routes daily.
• Taking care of routing within the timeline, as per the client's requirement.
• Managing shuttle routes and creating shuttle stops as per the client's approval.
• Maintaining reports such as the weekly deployment summary by vendor, the monthly deployment summary, the routing optimization report, the monthly MMR report, the occupancy report, as well as the summary of multiple uses.
• Maintaining a critical list and sharing the daily-wise reports with the management.
• Handling employees about routing escalations on calls and emails.

• Worked with various clients, like Halliburton, First Source, and Citrix.
• Comprising a fleet of over 200 cabs, managing around 1,700 employees, and 700 routes daily.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
• Taking care of routing within the timeline, as per the client's requirement.
• Taking care of ad hoc requests on an hourly basis for logout.
• Taking care of Monday routing on Saturday, and deployment.
• Having experience in various transport tools: Safetrax, Moveinsync, Route Matric, and Commutr applications.
• Handling employees about routing escalations on calls and emails.
• Reviewed employee concerns and new opportunities to drive business strategies.

• Comprising a fleet of over 150 cabs, managing around 1,500 employees and 300 routes daily.
• Taking care of routing within the timeline, as per the client's requirement.
• Taking care of ad hoc requests on an hourly basis for logout.
• Taking care of Monday routing on Saturday, and deployment.
• Having experience in various transport tools (MOVEINSYNC, Breeze to Work).
• Handling employees about routing escalations on calls and emails.
• Handling and timely reporting of incidents and accidents to concerned stakeholders as a shift in charge during my shift.
• Responsible for preparing the occupancy report and sharing it with our line manager.
• Responsible for route distribution as per the fleet count, and share the same report with our line manager.
• CBRE. Client: Standard Chartered Global Business Services.

• Be a customer centric and always provide a professional service.
• Ensure preparation of the Management Information reports based on the requirements.
• Answer all calls and resolve issues within the SLA.
• Ensure to keep the correct data and emergency numbers handy.
• Reply to email requests within timeline.
• Arrange the pickup and drops as per the requests made by the employees.
• Track the vehicles during pickup and ensure the employees are picked up and accommodated comfortably.
• Handling the issues regarding the pickups and drops faced by employee during daily transit.
• Follow up and maintain consistent check with the vendor while the vehicles are tracked.
• Coordinate with transport security team to record real time arrival and departure status.

• Ensure preparation of the Management Information reports based on the requirements.
• Be a customer centric and always provide a professional service.
• Answer all calls and resolve issues within the SLA.
• Ensure to keep the correct data and emergency numbers handy.
• Reply to email requests within timeline.
• Arrange the pickup and drops as per the requests made by the employees.
• Track the vehicles during pickup and ensure the employees are picked up and accommodated comfortably.