Summary
Overview
Work History
Education
Skills
Technical Skills And Certifications
Personal Information
Languages
Hobbies and Interests
Activities
Accomplishments
Timeline
Generic
Kiran Kumar P Shetty

Kiran Kumar P Shetty

Bangalore

Summary

Dynamic Project Lead specializing in contract lifecycle management and process optimization, with a proven ability to enhance operational performance and mitigate risks within supply chain processes. Recognized for driving efficiency and compliance through effective implementation of standard operating procedures (SOPs), and data analysis. Expertise in mentoring teams, and managing client relationships to achieve strategic goals.

Overview

19
19
years of professional experience

Work History

Project Lead – Contract Management (Supply Chain)

TCS
Bangalore
07.2023 - Current
  • Lead and mentor a team to ensure streamlined contract management processes.
  • Develop and implement SOPs, process flowcharts, and compliance checklists.
  • Manage the entire contract lifecycle, including drafting, negotiation, execution, renewals, and amendments.
  • Monitor SLAs, KPIs, and compliance to mitigate risks, and drive efficiency.
  • Maintain contract databases, ensuring data accuracy, and timely updates.
  • Prepare performance reports, audit logs, and compliance dashboards for leadership.
  • Collaborate with stakeholders to resolve contract-related issues, and optimize workflows.
  • Drive process improvements to enhance efficiency, and reduce operational risks.
  • Conduct contract performance reviews, risk assessments, and audits.
  • Lead client meetings, vendor negotiations, and internal performance discussions.

Lead – Sales Order Management (Supply Chain)

TCS
Bangalore
04.2021 - 06.2023
  • Managed a team of 15 members, and facilitated training programs.
  • Developed and maintained process documentation, including SOPs, and audit checklists.
  • Supervised daily team activities, ensuring adherence to production targets and SLAs.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Maintained production trackers, audit logs, and attendance records.
  • Provided weekly process updates and monthly dashboards to management and clients.
  • Conducted one-on-one sessions with team members, and participated in client meetings.
  • Created monthly agent performance scorecards for tracking efficiency.
  • Recognized by management for providing exceptional customer service.

Process Lead in Claims Process(US Mortgage)

TCS
Ghandinagar
01.2020 - 03.2021
  • Led a team of eight members, ensuring compliance with U.S. mortgage claims processes.
  • Monitored team performance, ensuring adherence to production and quality standards.
  • Resolved process-related queries and collaborated with clients for clarification.
  • Conducted quality control (QC) checks on processed files.
  • Shared process updates with the team, and facilitated knowledge-sharing sessions.

Senior Quality Analyst –Loan Processing and Underwriting

Firstsource solutions Ltd
Bangalore
03.2015 - 01.2020
  • Conducted quality audits on processed loans to ensure compliance and accuracy.
  • Identified quality problems and recommended solutions.
  • Monitored performance metrics to assess the effectiveness of quality control initiatives.
  • Worked on underwriting process reviews, ensuring defect-free loan processing.
  • Generated daily performance reports and verified the data submitted by the team.
  • Provided training and mentorship to new quality analysts.
  • Ensured adherence to regulatory guidelines and client-specific requirements.

Senior Analyst –Contract Management(US Mortgage)

Firstsource solutions Ltd
Bangalore
03.2015 - 01.2020
  • Maintained updated knowledge base on industry trends and best practices.
  • Managed the contract-building process, ensuring document accuracy and compliance.
  • Reviewed contract documents, verifying broker details, vesting information, escrow, and closing details.
  • Conducted extensive research into industry trends and competitive analysis.
  • Developed a macro-based Excel tool to automate contract processing, improving efficiency.
  • Maintained daily reporting for clients, and participated in weekly process meetings.
  • Conducted extensive research into industry trends and competitive analysis.

Senior Analyst – Claims(US Mortgage)

Firstsource solutions Ltd
Bangalore
03.2015 - 01.2020
  • Processed claims for expenses incurred during foreclosure proceedings.
  • As a Subject Matter Expert (SME), I address client queries and process clarifications.
  • Conducted quality control checks and ensured compliance with FNMA guidelines.
  • Managed an 18-member team in the absence of the lead.

Administrative Officer(Accounts & Administration)

Shantha P U and Degree College
Chikkaballapura
06.2014 - 12.2014
  • Supervised administrative tasks, ensuring efficient documentation and process management.
  • Maintained student records, and coordinated office operations.

Senior Process Associate(Voice Process – US Mortgage)

Knowledge Splice Services Pvt Ltd
Bangalore
10.2013 - 06.2014
  • Supported U.S. mortgage title companies with real estate tax data.
  • Ensured accuracy in tax-related data, and maintained detailed reports.

Senior Process Executive –(US Mortgage)

Cognizant
Mangalore
05.2008 - 01.2013
  • Led training programs for voice executives and new hires.
  • Conducted quality assurance for U.S. mortgage property tax processes.
  • Led risk management activities, identifying potential process failures and implementing mitigation strategies.
  • Implemented quality control measures to reduce errors and enhance overall process efficiency.
  • Analyzed market trends to guide strategic planning for process innovation.

Account & Marketing Assistant

Mass, a Co-Operative Society
Mangalore
11.2005 - 05.2008
  • Managed sales and marketing activities for Supari products.
  • Maintained financial records, and assisted in account management.

Education

B.com -

Skills

  • Contract Lifecycle Management (Supply Chain)
  • Sales Order Management (Supply Chain)
  • Claims processing (US mortgage)
  • Loan Application and Underwriting Operations (US Mortgage)
  • Compliance and Risk Management
  • Quality Assurance and Auditing
  • Process Optimization and Automation
  • Team Leadership and Mentorship
  • Data Analysis and Reporting
  • Client and Vendor Management
  • SOP and Workflow Development

Technical Skills And Certifications

  • Completed a one-year 'O' level computer course, gaining proficiency in fundamental IT concepts.
  • AWS Certified Solutions Architect and DevOps Certified from Micro Degree, demonstrating expertise in cloud computing and automation.
  • Knowledge of ERP tools such as SAP and Partners, as well as ticketing tools like Google Ticketing Tools,along with other platforms such as Salesforce.

Personal Information

  • Date of Birth: 05/29/81
  • Gender: Male
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Kannada
  • Tulu

Hobbies and Interests

  • Reading books and magazines (self-improvement, technology, and business trends).
  • Listening to music for relaxation and creativity.
  • Watching science fiction and thriller movies.
  • Exploring informative YouTube channels for continuous learning.
  • Engaging in creative and artistic activities, including painting.
  • Playing cricket and maintaining an active fitness routine.

Activities

  • Award-winning participant in multiple painting competitions at school and college levels.
  • Actively participated and led various sports and cultural activities, fostering teamwork and leadership skills.

Accomplishments

  • Achieved the Best Performer award in the U.S. Mortgage Claims Process while serving as a Lead.

Timeline

Project Lead – Contract Management (Supply Chain)

TCS
07.2023 - Current

Lead – Sales Order Management (Supply Chain)

TCS
04.2021 - 06.2023

Process Lead in Claims Process(US Mortgage)

TCS
01.2020 - 03.2021

Senior Quality Analyst –Loan Processing and Underwriting

Firstsource solutions Ltd
03.2015 - 01.2020

Senior Analyst –Contract Management(US Mortgage)

Firstsource solutions Ltd
03.2015 - 01.2020

Senior Analyst – Claims(US Mortgage)

Firstsource solutions Ltd
03.2015 - 01.2020

Administrative Officer(Accounts & Administration)

Shantha P U and Degree College
06.2014 - 12.2014

Senior Process Associate(Voice Process – US Mortgage)

Knowledge Splice Services Pvt Ltd
10.2013 - 06.2014

Senior Process Executive –(US Mortgage)

Cognizant
05.2008 - 01.2013

Account & Marketing Assistant

Mass, a Co-Operative Society
11.2005 - 05.2008

B.com -

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