KIRAN M
Bangalore
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Service Advisor
VE COMMERCIAL VEHICLES PVT LTD
Attibele
02.2024 - Current
- Maintained records of customer interactions and transactions.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Developed and maintained strong relationships with customers to ensure repeat business.
Junior Executive
TRIDENT AUTO PRIVATE LIMITED
Attibele
01.2022 - 01.2024
- Assisted in the development of financial reports for senior executives.
- Created and maintained accurate records of key performance metrics.
- Maintained accurate records of incoming and outgoing shipments.
- Tracked outgoing orders to provide shipping status to customers.
Education
BCA - Computer Science
IZEE BUSINESS SCHOOL
Electronic City06-2020
PUC - Commerce
LORVEN PU COLLEGE
Chandapura05-2017
SSLC -
ST PHILOMENA’S HIGH SCHOOL
Attibele06-2014
Skills
- Effective communication
- Work prioritization
- Team leadership
- Decision-making
- Analytical skills
Languages
Kannada
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Spanish
Beginner (A1)
A1
Timeline
Service Advisor
VE COMMERCIAL VEHICLES PVT LTD
02.2024 - Current
Junior Executive
TRIDENT AUTO PRIVATE LIMITED
01.2022 - 01.2024
BCA - Computer Science
IZEE BUSINESS SCHOOL
PUC - Commerce
LORVEN PU COLLEGE
SSLC -
ST PHILOMENA’S HIGH SCHOOL