Kiran Mahato

Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success. Collaborated with cross-functional teams to advocate for customer needs and drive product improvements. Implemented process improvements that resulted in increased efficiency within the Customer Success team. Enhanced team collaboration, sharing best practices and working together to resolve complex issues. Manage Renewal Pipeline Monitor and track upcoming contract expirations. Ensure timely engagement with customers for renewals and Customer Engagement Proactively communicate with customers to understand their needs. Address any concerns related to the product or service. Upsell and Cross-Sell Identify opportunities to upsell or cross-sell additional services during the renewal process. Collaborate with sales or account management teams for revenue growth opportunities. Negotiations and Contracts Manage pricing discussions and negotiate renewal terms. Ensure contracts are signed and processed within deadlines. Retention Strategies Work closely with the customer success and support teams to address issues that might hinder renewal. Analyze reasons for churn and implement strategies to improve retention. Data Management and Reporting Maintain detailed records of renewal activities in CRM systems (e.g., Airtable). Generate regular reports on renewal rates, churn rates, and customer feedback. Collaboration Work with product teams to relay customer feedback. Partner with finance teams to ensure accurate invoicing and payments.

• The role demanded a good sense of empathy and conviction .The main responsibilities were to discuss about the child performance with their parents and highlight the importance of product as per the need of child.
• Consult with sales, media and marketing representatives to obtain information on product or service and discuss style and length of advertising copy.
• Maintain computers in classrooms and laboratories and assist students with hardware and software use.
• Provide technical support during software installation or configuration.
• Complete forms in accordance with company procedures.
• Use nondisciplinary tools and equipment such as a computer.

• Lead Generation & Prospecting: Effectively identified and developed new business opportunities through cold calling, email outreach, and social media engagement, increasing lead conversion rates.
• Client Relationship Management: Managed a portfolio of [number] client accounts, offering personalized insurance solutions and ensuring customer satisfaction, contributing to a growth in client retention.
• Sales Process Management: Utilized CRM tools to track, monitor, and optimize the sales pipeline, ensuring timely follow-up on leads and closing deals with a conversion rate.
• Product Knowledge & Consultation: Provided in-depth information about various insurance products such as health, motor, and travel insurance, advising clients on the best coverage based on their individual needs.
• Cross-selling & Upselling: Actively engaged with existing customers to identify additional sales opportunities, increasing overall revenue per customer.
• Achieved Sales Targets: Consistently met and exceeded monthly sales quotas, contributing to an overall sales growth for the team.
• Collaboration with Underwriting Team: Worked closely with the underwriting team to facilitate smooth policy issuance and resolve any issues related to policy terms and conditions.

• Process Optimization: Conducted comprehensive analysis of existing business processes, identifying inefficiencies and recommending solutions that improved operational efficiency by 15%.
• Client Engagement: Collaborated with clients to assess their requirements, define KPIs, and deliver customized process improvement solutions that aligned with business goals and enhanced customer satisfaction.
• Data-Driven Insights: Utilized data analytics tools to assess current processes and identify trends, enabling the creation of targeted strategies for process improvement.
• Stakeholder Management: Worked closely with cross-functional teams and stakeholders to ensure seamless implementation of process changes while maintaining communication throughout the project lifecycle.
• Documentation & Reporting: Developed detailed documentation and standard operating procedures (SOPs) to ensure consistency and adherence to best practices across all operational processes.