Kiran Malhotra

Responsible for driving business growth through strategic sales strategy development, focusing on tele-sales to maximize outreach and conversions. Spearhead lead generation initiatives by identifying potential clients, nurturing prospects, and expanding the customer base through targeted outreach and follow-ups.

Collaborate cross-functionally with internal teams and external stakeholders to align sales objectives with business goals. Manage and enhance customer relationships, ensuring high levels of satisfaction, retention, and repeat business. Develop and present compelling proposals, tailored to client needs, to secure new business opportunities.

Engage in stakeholder management, coordinating with key decision-makers to facilitate smooth negotiations and deal closures. Oversee sales reporting by analyzing key performance metrics, identifying trends, and making data-driven decisions to optimize strategies.

Leading and mentor the sales team, fostering a culture of collaboration, motivation, and continuous improvement. Implement training programs to enhance team capabilities and ensure consistent performance in achieving and surpassing sales targets.

Led a high-performing Customer Relations cum Sales team of 40+ agents and 2 team leads, ensuring smooth operations, motivation, and consistent achievement of targets. Developed and implemented sales targets, aligning them with business goals to drive revenue growth and maximize performance.

Collaborated with cross-functional teams to enhance lead generation strategies, optimizing sales funnels and improving conversion rates. Focused on customer retention by implementing effective engagement strategies, resolving escalations, and ensuring long-term client satisfaction.

Designed and executed Standard Operating Procedures (SOPs) and defined Key Performance Indicators (KPIs) to streamline sales processes, improve efficiency, and enhance overall productivity.

Conducted monthly performance reviews, analyzing team achievements, identifying gaps, and providing actionable insights for continuous improvement. Managed comprehensive performance reporting, delivering data-driven recommendations to senior management for strategic decision-making.

Handled inbound customer calls, providing prompt and professional assistance to resolve inquiries efficiently. Specialized in troubleshooting and resolving software-related issues for clients using Apple products, ensuring a seamless user experience.

Focused on delivering one-call resolution, diagnosing problems accurately and providing effective solutions to enhance customer satisfaction. Maintained a high standard of service by adhering to quality guidelines and ensuring a positive customer experience.

Demonstrated strong communication and problem-solving skills, contributing to improved customer retention and brand loyalty. Played a key role in maintaining service excellence through technical expertise and a customer-centric approach.

Handled inbound customer calls, providing prompt and professional assistance to resolve inquiries efficiently. Specialized in troubleshooting and resolving Dish TV and Phone connections related issues.

Focused on delivering one-call resolution, diagnosing problems accurately and providing effective solutions to enhance customer satisfaction. Maintained a high standard of service by adhering to quality guidelines and ensuring a positive customer experience. Demonstrated strong communication and problem-solving skills, contributing to improved customer retention and brand loyalty. Played a key role in maintaining service excellence through technical expertise and a customer-centric approach.

Responsible for data uploading in the dialer system, ensuring seamless integration and availability of data for sales and customer service teams. Managed data downloads from the client server, ensuring accuracy and compliance with business requirements.

Collaborated with cross-functional teams to facilitate smooth data operations, ensuring timely uploads, processing, and reporting. Maintained data integrity by verifying and validating information before deployment.

Handled reporting tasks, generating and sharing critical performance insights with stakeholders to support data-driven decision-making. Played a key role in optimizing data management processes, contributing to operational efficiency and business success.