Kiran Managolikar

• Managed collections for $60M+ in accounts, maintaining a 90% collection rate.
• Conducted credit limit and increase reviews, reducing exposure risk.
• Negotiated payment plans with delinquent customers in order to minimize losses due to non-payment.
• Collaborated with clients to design tailored debt repayment plans.
• Identified credit risks through regular account reviews and proactive action.
• Streamlined disputes through detailed investigation, improving resolution speed.
• Trained new hires, standardizing process adherence across teams.
• Partnered with sales and service departments to resolve payment issues.
• Handled billing operations using SAP HANA, including invoice processing, AR management, and financial posting.
• Generated and analyzed key financial reports such as AR Overdue Reports, Invoice Analysis, and performed GL coding for accurate account mapping.
• Answered incoming inquiries to discuss credit report information with subscribers.

Achievements -SLA Optimization

• Led a targeted initiative to improve collections efficiency, resulting in a reduction of SLA from 11.5% to 5.5% over five years. This was achieved through process reengineering, priority-based follow-ups, and data analysis to identify high-risk accounts and aging patterns.

Segmentation and Strategy Enhancement

• Developed a segmented collection strategy based on customer profile, payment behavior, and aging buckets. This helped tailor communication styles and resolution paths, increasing recovery success rates while maintaining professionalism and customer goodwill.

Compliance-Driven Process Standardization

• Designed and implemented standardized collection scripts and workflows in line with regulatory requirements and ethical collection practices. Ensured all customer interactions were respectful, documented, and aligned with legal standards.

Early Warning and Risk Alert System

• Collaborated with finance and analytics teams to create early-warning indicators for potential delinquencies. Enabled pre-emptive contact strategies that prevented overdue accounts and reduced roll-forward rates.

Training & Performance Framework

• Led onboarding and upskilling programs for junior collectors. Introduced KPI dashboards and feedback loops to monitor performance and reinforce best practices in negotiation, resolution, and documentation.

Dispute Resolution and Negotiation Handling

• Managed escalated cases involving complex disputes or high-value debts. Acted as a liaison between customers and internal legal teams to resolve issues professionally and expediently, often recovering payments without legal escalation.

• Implemented systems for expense tracking and reporting.
• Supported external audits by preparing detailed financial documentation.
• Assessed credit risk for new accounts and reconciled outstanding balances.
• Enhanced customer relationships through responsive and tailored service.
• Identified business growth opportunities via cold calls and lead follow-ups.