Kiran M D
Engineer Software Devt
#464/A, 15th Main, D Block, 1st Stage, JP Nagar, Mysuru
Summary
Overall 14+ years of Hands-On and Multi-Tasking Experience in Microsoft Windows Platform. Diagnose and resolve technical issues for hospital-based systems located globally as reported by client personnel or via the automated alert systems that are in place. Also, respond to issues that are escalated from the technical call center and L2/L3 support. Troubleshoot and fix a myriad of issues from Server OS to custom written applications.
Overview
13
13
years of professional experience
1
1
Certification
1
1
Language
Work History
Engineer Software Development
3M, Trimodal Softech Solutions Pvt Ltd
Bangalore
02.2019 - Current
- Health Information Systems), (M
- Modal is now proudly part of 3M, Monitoring Health of the Data Centre servers and fixing it if any issue arises
- Configuring Health Check to the Data Center Servers / Client Servers (TOS)
- Basic Knowledge on SQL
- Identifying Issues & escalating to Development Team through JIRA
- Tickets escalated by support teams identify and resolve– Jira Service Desk
- Windows Patch updates in Data Centre servers & monitoring applications post reboot
- Keep technical skills and product knowledge up to date through self-efforts and internal training
- Ensure that solution and application support documentation is maintained to the highest quality and accuracy
- Responsible for providing L3 support to users on Hosted Applications, maintaining and fixing servers, application or Interface related issues
- Perform Release and Deployments activities
- Responsible for administering Apps/Servers hosted across all Datacenters globally
- Resolve system wide outages across Fluency products (Host outage calls and TIR updates)
- Develop/Implement/Administer/Support HealthCheck monitors across all Fluency Products on Datacenters\Cloud\TOS servers to alert on offending alarms
- Independently analyze, solve, and correct issues in a real time, providing problem resolution end-to-end
- Refine and automate regular processes, track issues, and document changes
- Perform root cause / trend analysis and implement incident reduction programs for repetitive alarm incidents
- Working in 24
- 7 rotational Shifts.
Application Support Engineer
Modal Global Service Pvt Ltd
Bangalore
05.2015 - 02.2019
- Roles and Responsibilities:
- Providing L2 of support to the customer 24
- 7
- Answers customer queries raised regarding the product
- Troubleshoot customer application software issues and follow ups until completion
- Understand the issue reported by the customer, analyze and report it in the reporting system (Remedy/JIRA Service Desk)
- Resolve support issues with a focus on root cause analysis to reduce recurring issues
- Work closely with the rest of the support team members to resolve issues quickly and efficiently
- Maintain high level of customer satisfaction and product quality
- Ensuring that client systems are operational, and any loss of service is restored in a timely and efficient manner
- Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times
- Create productive relationships with and between key stakeholders
- Creation and distribution of knowledge and information within internal team members and the company
- Managing cases, requests and enhancements using online tools and processes
- Troubleshoot technical incidents as called in by client personnel & respond to automated alerts to diagnose and correct cause of the alert
- Remotely accessed medical transcriptionists systems along with off-site company servers and/or MedQuist branch offices using remote methods such as RDP, VPN (Cisco/Nortel, Microsoft, etc.), NetSupport and PC Anywhere to troubleshoot and resolve technical issues
- Worked in 24
- 7 rotational Shifts.
Infrastructure Support Executive
IT Champs Software Pvt Ltd
Mysuru
12.2013 - 10.2014
- Windows Server 2003 & 2008 AD User Creation & Giving Rights to the Users
- Converting workgroup to Domain’s, Network Policies
- Trouble Shooting the Pc through Remote Desktop
- Install & Trouble Shooting of Windows XP, Windows 7 & 8 OS Installation
- Taking Domain System State Backup through ntbackup utility
- Client Software Installation and Configurations
- Proxy Settings for Desktops & Laptops
- VPN Configurations to the Client systems
- Taking Image Backup through Third Party Software (Acronics True Image Backup)
- Windows Ftp Site Implementation
- Adding Domain users to Thin Client Servers to access remotely
- Scheduling, Taking Backups of SQL Database, and coping to the Backup Server
- Network and Shared Printers Trouble shooting
- Creating and Managing shared Folders and Files
- Develop and maintain vendor relations
- Managing McAfee epo Orchestrator 5.1.0 Console & client configuration
- Manage entire purchase of inventory related to hardware, software and other IT supplies
- Skills of MS-office & Presentations
- Maintaining the Daily Checklist Report of the IT.
Systems Executive
Blue Dart Express Ltd
Mysuru
09.2008 - 07.2013
- Conduct network troubleshooting to segregate and identify general network problems
- Maintain all local software and hardware licensing to ensure conformance
- Perform as back-up support on entire workflow systems
- Support in workflow evaluation and improvement
- Maintain server, upgrade, Secure, system backups and disaster recovery preparation
- Recommend software and hardware solutions comprising of upgrades and new acquisitions
- Install software, maintain and introduce training as needed
- Maintain and secure passwords, file system security and data integrity for desktop environment
- Maintain and update documentation of procedures and configurations
- Manage entire purchase of inventory related to hardware, software and other IT supplies
- Develop and maintain vendor relations
- Inform senior staff about industry innovations and recommend relevant upgrades
- Converting workgroup to Domain’s, Network Policies
- Windows Server User Creation & Giving Rights to the Users
- Trouble Shooting the Pc through Remote Desktop
- Monitoring File Movements to Central Server (HQC)
- System Trouble Shooting & Windows XP & Windows 7 OS Installation
- Taking Backups & Restoring the data’s from the Server
- Skills of MS-office & Presentations
- Maintaining the Relevant Records of the Systems for ISO.
Education
Diploma - Computer Hardware And Networking
Jetking
PUC - undefined
JSS PU College
SSLC - undefined
JSS High School
Skills
Windows Server 2012 , 2016
undefinedCertification
Windows Server
Timeline
Engineer Software Development
3M, Trimodal Softech Solutions Pvt Ltd
02.2019 - Current
Application Support Engineer
Modal Global Service Pvt Ltd
05.2015 - 02.2019
Windows Server
04-2014
Infrastructure Support Executive
IT Champs Software Pvt Ltd
12.2013 - 10.2014
Systems Executive
Blue Dart Express Ltd
09.2008 - 07.2013
Diploma - Computer Hardware And Networking
Jetking
PUC - undefined
JSS PU College
SSLC - undefined
JSS High School
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