KIRAN MELATH
Technical Lead
Bengaluru,KA
Summary
Secure a responsible career opportunity to fully utilize my experience and skills, while making a significant contribution to the success of the company.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Technical Lead - ITSM
TCS Bangalore
03.2019 - Current
- Coordinate with multiple teams (internal client & vendor) and resolve all complex IT issues employing ITIL framework
- Create, present, analyse MTTR/SLA/CSAT reports with stakeholders
- Responsible to day-to-day operations of IT teams – rostering/feedback/escalations/goal setting/training regime etc
- Use ServiceNow to improve operational efficiencies by streamlining and automating routine work tasks (INC/SR/RITM/TASK/REQ/CHG/PR)
- Design and maintain expertise in flow of application process and systems related to company and product documents
- Develop, sustain, and evaluate delegated business processes and related applications
- Set customer success goals for vendors and participate in CSM reviews
- Manage all related production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems
- Plan, execute books (SOP) and implement applications and configuration change procedures to ensure optimal Quality assurance for all applications
- Raise necessary Change Requests and participate in CAB calls
- Supervise all alerts related to application and system procedures and provide services proactively
- Co-ordinate with stakeholders during outages for restore services, create PR ticket, and perform RCA
- Drive PIR call to minimise future repetition
- Conduct APM to reduce MTTR.
Senior Analyst
HCL Bangalore
12.2017 - 07.2018
- Actively involved in product development process together with technical staff and end user, facilitating execution of the sales process
- Provided technical work around during product development stage to the end user
- Organized promotional events for our upcoming product launches.
Senior Executive
Aegis Global Bangalore
01.2016
- Actively involved in product development process together with technical staff and end user, facilitating execution of the sales process
- Provided technical work around during product development stage to the end user
- Organized promotional events for our upcoming product launches.
Application Engineer (E&I)
EDS Instruments & Systems Pvt. Ltd.
08.2014 - 08.2015
- Creating and developing new leads where we required a more significant presence
- Discussing instruments and its applications with customer, ensuring customer requirement is fulfilled and the instrument is utilized to its best
- Conducting seminars and training for Executive/Plant Engineers at various Plants and provide technical supervision on our products and services.
Calibration Engineer (E&I)
EastWuds Calibration Pvt. Ltd
08.2013 - 08.2014
- Create and Develop new business leads
- Maintain a robust client database
- Calibrate various field instruments and certify their resolution
- Testing and survey of manufacturing/cold storage units for commissioning.
Education
Bachelor of Technology in Electronics and Instrumentation -
01.2009 - 05.2013
Higher secondary (12th) - undefined
Marks: 80%
Matriculation (10th) - undefined
Marks: 84.6%
Skills
Certified Incident Manager with extensive knowledge in ITSM process
Accomplishments
- Received multiple applause awards from TCS
- Received best performer award from Aegis
- My photo is displayed on the “Wall of Fame“ at Aegis
- Played in the HCL Bangalore football team
Platformsskills
- ServiceNow Suite
- ITIL
- BOMGAR (BT Suite)
- RSA SecurID Admin
- Azure Admin
- MS Teams Admin
- UAT (QA)
- Manual Testing
- JIRA
Certification
ITIL V4 Axelos, ITIL V3
Technophile , Football, Fitness
I'm a technophile who loves exploring new gadgets and innovations. Football excites me with its strategy and teamwork. Fitness is my way to stay energized and healthy, combining strength training and cardio. Balancing these interests keeps me curious, active, and engaged in both mind and body.
Timeline
ITIL V4 Axelos, ITIL V3
06-2024
Technical Lead - ITSM - TCS Bangalore
03.2019 - Current
Senior Analyst - HCL Bangalore
12.2017 - 07.2018
Senior Executive - Aegis Global Bangalore
01.2016
Application Engineer (E&I) - EDS Instruments & Systems Pvt. Ltd.
08.2014 - 08.2015
Calibration Engineer (E&I) - EastWuds Calibration Pvt. Ltd
08.2013 - 08.2014
Federal Institute of Science & Technology, Ernakulam, Kerala - Bachelor of Technology in Electronics and Instrumentation,
01.2009 - 05.2013
Kendriya Vidyalaya, Edat, Kerala - Higher secondary (12th),
Kendriya Vidyalaya, Edat, Kerala - Matriculation (10th),
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