Kiran More
Mumbai
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
20
20
years of professional experience
Work History
Assistant Floor Manager
Vijay Sales
Mumbai
03.2018 - Current
- Company Overview: Electronics Retail Store.
- Stayed up-to-date on extensive company products and services.
- Followed up with existing customers to generate new prospective buyers through referrals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Improved customer service ratings by developing strong knowledge of company's products and services.
- Organized staff rota and monitored attendance records.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed data and generated reports for management review.
- Developed strategies for increasing sales revenue.
- Identified training needs and delivered appropriate training sessions.
- Monitored stock levels and ordered new supplies as needed.
- Resolved customer complaints promptly and professionally while adhering to company policies.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided support to store manager during peak trading periods.
Technical Support Professional
Yapsody India Pvt Ltd
Mumbai
11.2017 - 03.2018
- Able to work independently, and efficiently, to meet deadlines.
- Provide technical support with issue resolution via phone, chat, or email electronic medium.
- Responsible for taking control of customer accounts and resolving complex technical and escalated customer issues.
- Documents and simulates complex customer issues to find solutions and fixes to customer inquiries and problems, and may dispatch additional service as necessary.
- Be a champion of Yapsody-specific tools, troubleshooting procedures, and provide knowledge base (Fast Forward) feedback at all appropriate times to SME/TM.
- Provide support to the clients in using the system and RS software applications.
- Maintains and builds relationships with other groups that impact the technical aspects of our support (e.g., Software Development team, Engineering team, etc.).
HP Support Professional
Convergys
Mumbai, Kalyan Dombivali
02.2012 - 09.2017
- Handling a tech support team.
- Provide necessary support to the agents and provide a quick fix to customers for their issues and queries.
- Determines requirements by working with customers.
- Answer queries by clarifying desired information, researching, locating, and providing information.
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved issues.
- Fulfills requests by clarifying desired information, competing transactions, and forwarding requests to a superior.
- Maintains the call center database by entering information.
- Keeps equipment operational by following established procedures, reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organizational reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
- Identified opportunities to upsell additional products or services when appropriate.
Business Development Executive
Wysetek System Technology Pvt. Ltd.
Mumbai
04.2011 - 01.2012
- Company Overview: An IBM Authorized Premium Reseller (an IT Co.).
- Visit the customer's premises for new business opportunities.
- Analyzed market trends, competitor strategies, and industry developments to develop effective sales strategies.
- Get across the gatekeeper and reach the right contacts or decision makers.
- Update and maintain the correct contact information and database.
- Generate the leads.
- Identified customer needs by asking questions and advising on best solutions.
- Maintaining relationships, client interaction, team building, and following up with clients.
- Developed and implemented strategies to increase customer base and revenue growth.
- Developed innovative solutions for customer challenges based on their unique requirements.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
- Maintaining a daily report sheet.
- For the best price, speak to different vendors.
- Once the purchase order is received, process the order.
- Follow-up on purchase orders for delivery in due time.
- Maintenance of purchase records.
- Keeping various departments/divisions informed of the progress of their indents in case of a delay in obtaining supplies.
- Negotiated contracts with clients for new business development initiatives.
- Follow up for payments.
- Policies and standards are maintained while the transactions are done in.
Sales Executive
RSG Info Tech Pvt. Ltd.
Mumbai
02.2009 - 04.2011
- Company Overview: An Apple Premium Reseller (An IT Co.)
- Responsible for customer service and store sales.
- Planning, conducting, and administering stock takes and stock inventories.
- Responsible for rectifying stock-related discrepancies.
- Planning and implementing various methods to achieve targets and budget plans.
- Provided technical advice on product features and benefits to customers.
- Listened to customer needs to identify and recommend best products and services.
- Negotiated and closed deals with minimal oversight.
- Maintaining high brand standards and stock merchandising as per the weekly customer visual layout.
- Handling customers' complaints and grievances.
- Keeping track of records of best sellers, new arrivals, and stock analysis.
- Reporting stock orders and shortages to the line manager.
- Maintain the inventory of stock.
- Preparation of the DSR (Daily Sales Report) of the store.
- Responsible for detecting stock loss.
- Policies and standards are maintained while the transactions are done in the form of cash, credit, exchanges of merchandise, discounts, price overrides, etc.
- Attending to phone calls, customer inquiries, and complaints.
Floor Supervisor
Planet M
Mumbai
01.2005 - 02.2009
- Company Overview: A subsidiary of the Times of India.
- Handling the Indian/Western music section, as well as the cash counter.
- Arranging Music Events.
- Attending to customers and guiding them to find audio/video options according to their choices.
- Handled Hindi & International music section.
- Taking care of customers' satisfaction.
- Making customers aware of new promotional schemes.
- Responsible for submitting reports of sales and collections to HO through e-mail.
- Reporting to the Cluster Manager.
- As a team member taking part in stock-taking activities during the internal audit all over Maharashtra.
- Attending to customer queries and complaints.
- Performing a key role in the team.
- Awarded as 'Planet M Sitara' in 2007.
Education
BBA - Retail
D. Y. Patil
Navi Mumbai01-2024
H.S.C -
Shri Samarth Jr. College
Jogeshwari01.2002
S.S.C -
Shri Samarth Vidyalaya
Jogeshwari01.2000
Skills
- Strong leadership
- Team building
- Product presentation
- Sales training
- Sales development
- Inventory management
- Store operations
- Employee schedule management
- Employee relations
- Promotions and events
- Floor management
- Stock management
- Operations management
- Customer service delivery
- Conflict resolution
Personal Information
- Date of Birth: 08/24/83
- Nationality: Indian
- Marital Status: Married
Languages
Marathi
First Language
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Assistant Floor Manager
Vijay Sales
03.2018 - Current
Technical Support Professional
Yapsody India Pvt Ltd
11.2017 - 03.2018
HP Support Professional
Convergys
02.2012 - 09.2017
Business Development Executive
Wysetek System Technology Pvt. Ltd.
04.2011 - 01.2012
Sales Executive
RSG Info Tech Pvt. Ltd.
02.2009 - 04.2011
Floor Supervisor
Planet M
01.2005 - 02.2009
BBA - Retail
D. Y. Patil
H.S.C -
Shri Samarth Jr. College
S.S.C -
Shri Samarth Vidyalaya
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