Kiran Murali
Trivandrum
Summary
Results-oriented professional with a commitment to self-discovery and maximizing potential. Seeking a challenging environment to enhance skills and contribute to company growth. Developed strong customer service skills in fast-paced hospitality environment. Demonstrated ability to handle inquiries, resolve issues, and ensure guest satisfaction. Seeking to transition into new field, leveraging excellent communication and problem-solving skills to contribute effectively.
Overview
3
3
years of professional experience
Work History
Guest service associate
Hyatt regency
03.2024 - 11.2025
- To ensure that you NEVER say NO to a guest unless their request is illegal
- To ensure that a friendly, efficient, courteous and consistent service is provided at all times
- To keep the bar and storage areas clean to meet with company standards
- To have good knowledge of drink ingredients and be able to explain them to a guest with confidence
- To have a good working relationship with colleagues in all departments, maintaining high levels of communication, team work and respect at all times
Guest service associate
Intercontinental Chennai Mahabalipuram resort
09.2022 - 12.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Described menu items to customers and suggested products based on stated preferences.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Leading and motivating a team of front-of-house personnel to deliver exceptional customer service.
Education
Certificate of Aviation -
FRANKFINN INSTITUTE OF AIRHOSTESS TRAINING
BBA - GENERAL STUDIES
DY PATIL UNIVERSITY
NAVI,MUMBAI 01.2025 - Current
HSC -
Government higher secondary school, vakkom
SSLC -
S.S.M.H.S.S, Korani
Skills
- Strong Verbal Skills
- Effective Issue Resolution
- Attentive Listening
- Grooming Standards Compliance
- Upholding Hygiene Standards
- Dependable and Ethical
- Engaging Customer Relations
- Complaint handling
- Team player mentality
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Intermediate (B1)
B1
Malayalam
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeWork Location
HybridRemoteImportant To Me
Work-life balanceCareer advancementPersonal development programsTeam Building / Company RetreatsFlexible work hoursCompany CultureTimeline
BBA - GENERAL STUDIES
DY PATIL UNIVERSITY
01.2025 - Current
Guest service associate
Hyatt regency
03.2024 - 11.2025
Guest service associate
Intercontinental Chennai Mahabalipuram resort
09.2022 - 12.2023
HSC -
Government higher secondary school, vakkom
Certificate of Aviation -
FRANKFINN INSTITUTE OF AIRHOSTESS TRAINING
SSLC -
S.S.M.H.S.S, Korani
Disclaimer
I hereby declare that the above written are true to my best of knowledge and belief.
Reference
Mrs Keerthi.A.S
keerthi.as@hyatt.com
+91 6282910510
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