Kiran Murali
Trivandrum
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Guest service associate
Hyatt regency
03.2024 - 11.2025
- To ensure that you NEVER say NO to a guest unless their request is illegal
- To ensure that a friendly, efficient, courteous and consistent service is provided at all times
- To keep the bar and storage areas clean to meet with company standards
- To have good knowledge of drink ingredients and be able to explain them to a guest with confidence
- To have a good working relationship with colleagues in all departments, maintaining high levels of communication, team work and respect at all times
Customer Service Associate
TechConnect Services Pvt.Ltd
11.2024 - 04.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Guest service associate
Intercontinental Chennai Mahabalipuram resort
09.2022 - 12.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Described menu items to customers and suggested products based on stated preferences.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Leading and motivating a team of front-of-house personnel to deliver exceptional customer service.
Education
BBA - GENERAL STUDIES
DY PATIL UNIVERSITY
NAVI,MUMBAI 01.2025 - 07.2027
No Degree - Aviation And Hospitality And Travel Management
FRANKFINN INSTITUTE OF AIRHOSTESS TRAINING
TRIVANDRUM 07.2021 - 06.2022
HSC -
Government higher secondary school, vakkom
SSLC -
S.S.M.H.S.S, Korani
Skills
- Strong Verbal Skills
- Effective Issue Resolution
- Attentive Listening
- Grooming Standards Compliance
- Upholding Hygiene Standards
- Dependable and Ethical
- Engaging Customer Relations
- Complaint handling
- Team player mentality
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Intermediate (B1)
B1
Malayalam
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteImportant To Me
Work-life balanceCareer advancementPersonal development programsTeam Building / Company RetreatsFlexible work hoursCompany CultureTimeline
BBA - GENERAL STUDIES
DY PATIL UNIVERSITY
01.2025 - 07.2027
Customer Service Associate
TechConnect Services Pvt.Ltd
11.2024 - 04.2025
Guest service associate
Hyatt regency
03.2024 - 11.2025
Guest service associate
Intercontinental Chennai Mahabalipuram resort
09.2022 - 12.2023
No Degree - Aviation And Hospitality And Travel Management
FRANKFINN INSTITUTE OF AIRHOSTESS TRAINING
07.2021 - 06.2022
HSC -
Government higher secondary school, vakkom
SSLC -
S.S.M.H.S.S, Korani
Disclaimer
I hereby declare that the above written are true to my best of knowledge and belief.
Reference
Mrs Keerthi.A.S
keerthi.as@hyatt.com
+91 6282910510
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