Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Disclaimer
Reference
AccountManager
Kiran Murali

Kiran Murali

Trivandrum

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Guest service associate

Hyatt regency
03.2024 - 11.2025
  • To ensure that you NEVER say NO to a guest unless their request is illegal
  • To ensure that a friendly, efficient, courteous and consistent service is provided at all times
  • To keep the bar and storage areas clean to meet with company standards
  • To have good knowledge of drink ingredients and be able to explain them to a guest with confidence
  • To have a good working relationship with colleagues in all departments, maintaining high levels of communication, team work and respect at all times

Customer Service Associate

TechConnect Services Pvt.Ltd
11.2024 - 04.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Guest service associate

Intercontinental Chennai Mahabalipuram resort
09.2022 - 12.2023
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Described menu items to customers and suggested products based on stated preferences.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Leading and motivating a team of front-of-house personnel to deliver exceptional customer service.

Education

BBA - GENERAL STUDIES

DY PATIL UNIVERSITY
NAVI,MUMBAI
01.2025 - 07.2027

No Degree - Aviation And Hospitality And Travel Management

FRANKFINN INSTITUTE OF AIRHOSTESS TRAINING
TRIVANDRUM
07.2021 - 06.2022

HSC -

Government higher secondary school, vakkom

SSLC -

S.S.M.H.S.S, Korani

Skills

  • Strong Verbal Skills
  • Effective Issue Resolution
  • Attentive Listening
  • Grooming Standards Compliance
  • Upholding Hygiene Standards
  • Dependable and Ethical
  • Engaging Customer Relations
  • Complaint handling
  • Team player mentality

Languages

English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Intermediate (B1)
B1
Malayalam
Bilingual or Proficient (C2)

Work Preference

Work Type

Full Time

Location Preference

HybridRemote

Important To Me

Work-life balanceCareer advancementPersonal development programsTeam Building / Company RetreatsFlexible work hoursCompany Culture

Timeline

BBA - GENERAL STUDIES

DY PATIL UNIVERSITY
01.2025 - 07.2027

Customer Service Associate

TechConnect Services Pvt.Ltd
11.2024 - 04.2025

Guest service associate

Hyatt regency
03.2024 - 11.2025

Guest service associate

Intercontinental Chennai Mahabalipuram resort
09.2022 - 12.2023

No Degree - Aviation And Hospitality And Travel Management

FRANKFINN INSTITUTE OF AIRHOSTESS TRAINING
07.2021 - 06.2022

HSC -

Government higher secondary school, vakkom

SSLC -

S.S.M.H.S.S, Korani

Disclaimer

I hereby declare that the above written are true to my best of knowledge and belief.

Reference

Mrs Keerthi.A.S

keerthi.as@hyatt.com

+91 6282910510

Kiran Murali