Kiran Nagulapalli
Assistant manager
Visakhapatnam,Andhra Pradesh
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
13
13
years of professional experience
30
30
years of post-secondary education
Work History
Assistant Manager
Jio
Visakhapatnam , Andhra Pradesh
03.2022 - Current
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Team Leader
Flipkart
Yellamanchili , Andhra Pradesh
07.2019 - 01.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Coordinated weekly meetings for internal and external groups.
- Initiated timely response to emails, voicemails and written correspondence.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Store Manager
Celekt Mobiles
Hyderabad , Telangana
10.2018 - 07.2019
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control and store opening and closing procedures.
Customer Relationship Officer
Bharti Airtel
Visakhapatnam, Andhra Pradesh
09.2014 - 08.2018
- Managed customer relations on ongoing basis to maximize customer retention.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Communicated with customers to assess and address individual needs, providing timely and quality support via Type systems.
Sales Executive
UniverCell
Hyderabad , Andhra Pradesh
07.2009 - 09.2014
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
Sales Executive
Reliance Telecommunications
Hyderabad , Andhra Pradesh
12.2008 - 07.2009
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
Education
Bachelor Of Arts - History
Distance Education of Andhra University
Tuni 06.2005 - 12.2008
Intermediate - Mpc
Sri Samayamantula Reddy Junior College
Payakaraopeta 06.2022 - 04.2024
High School Diploma -
Zph School
Bhimavarapukota 06.1996 - 04.2021
Skills
Employee performance evaluations
Timeline
Intermediate - Mpc
Sri Samayamantula Reddy Junior College
06.2022 - 04.2024
Assistant Manager
Jio
03.2022 - Current
Team Leader
Flipkart
07.2019 - 01.2022
Store Manager
Celekt Mobiles
10.2018 - 07.2019
Customer Relationship Officer
Bharti Airtel
09.2014 - 08.2018
Sales Executive
UniverCell
07.2009 - 09.2014
Sales Executive
Reliance Telecommunications
12.2008 - 07.2009
Bachelor Of Arts - History
Distance Education of Andhra University
06.2005 - 12.2008
High School Diploma -
Zph School
06.1996 - 04.2021