Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Kiran  Nagulapalli

Kiran Nagulapalli

Assistant manager
Visakhapatnam,Andhra Pradesh

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

13
13
years of professional experience
30
30
years of post-secondary education

Work History

Assistant Manager

Jio
Visakhapatnam , Andhra Pradesh
03.2022 - Current
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Recognized staff for contributions to company success to foster engagement and increase productivity.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies

Team Leader

Flipkart
Yellamanchili , Andhra Pradesh
07.2019 - 01.2022
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Coordinated weekly meetings for internal and external groups.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Store Manager

Celekt Mobiles
Hyderabad , Telangana
10.2018 - 07.2019
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control and store opening and closing procedures.

Customer Relationship Officer

Bharti Airtel
Visakhapatnam, Andhra Pradesh
09.2014 - 08.2018
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Communicated with customers to assess and address individual needs, providing timely and quality support via Type systems.

Sales Executive

UniverCell
Hyderabad , Andhra Pradesh
07.2009 - 09.2014
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.

Sales Executive

Reliance Telecommunications
Hyderabad , Andhra Pradesh
12.2008 - 07.2009
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
  • Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.

Education

Bachelor Of Arts - History

Distance Education of Andhra University
Tuni
06.2005 - 12.2008

Intermediate - Mpc

Sri Samayamantula Reddy Junior College
Payakaraopeta
06.2022 - 04.2024

High School Diploma -

Zph School
Bhimavarapukota
06.1996 - 04.2021

Skills

    Employee performance evaluations

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Timeline

Intermediate - Mpc

Sri Samayamantula Reddy Junior College
06.2022 - 04.2024

Assistant Manager

Jio
03.2022 - Current

Team Leader

Flipkart
07.2019 - 01.2022

Store Manager

Celekt Mobiles
10.2018 - 07.2019

Customer Relationship Officer

Bharti Airtel
09.2014 - 08.2018

Sales Executive

UniverCell
07.2009 - 09.2014

Sales Executive

Reliance Telecommunications
12.2008 - 07.2009

Bachelor Of Arts - History

Distance Education of Andhra University
06.2005 - 12.2008

High School Diploma -

Zph School
06.1996 - 04.2021
Kiran NagulapalliAssistant manager