Kiran Nagulapalli
Visakhapatnam
Summary
Experienced Assistant Store Manager with a strong work ethic and proven ability to motivate teams and achieve sales targets. Skilled in inventory management and customer relationship building. Recognized for enhancing customer satisfaction through effective communication and service strategies.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Blinkit
Visakhapatnam
03.2025 - Current
- Executed regular store audits to ensure compliance with health and safety regulations.
- Oversaw daily store operations, focusing on customer service, inventory management, and staff scheduling.
- Evaluated job applicants through interviews to select qualified team members for vacancies.
- Analyzed monthly sales and performance reports to inform operational planning and decision-making.
DC Head
Ecom Express
08.2024 - 12.2024
- Motivated team members to achieve hub metrics effectively.
- Managed escalations and resolved issues within turnaround time.
- Maintained hub metric reports to ensure target achievement.
- Prepared rosters to prevent availability challenges.
Team Leader
Delhivery
06.2023 - 05.2024
- Motivated team members to meet hub metrics consistently.
- Managed escalations, ensuring resolution within turnaround time.
- Conducted training sessions on new updates for team development.
- Maintained hub metric reports to drive achievement of targets.
- Oversaw sales cash management and deposits in designated CMS.
- Prepared rosters to mitigate availability challenges.
Hub in charge
Amazon
09.2022 - 05.2023
- Achieved hub metrics by consistently following up with team members.
- Handled escalations and closed issues within turnaround time.
- Maintained hub metric reports to meet performance targets.
- Performed daily hub reconciliations to ensure traceability.
- Managed sales cash and ensured timely deposits in designated CMS.
- Prepared rosters to mitigate availability challenges.
Assistant Manager
Jio Enterprise
03.2022 - 08.2022
- Acknowledged staff contributions to enhance engagement and boost productivity.
- Cultivated a loyal customer base by proactively managing team service strategies.
Team Leader
Flipkart
07.2019 - 01.2022
- Cleared loads based on attempt prioritization to enhance efficiency.
- Handled escalations and closed within turnaround time.
- Conducted training sessions to update team on new processes.
- Maintained hub metric reports to achieve targets consistently.
- Performed daily hub reconciliation to ensure traceability.
- Managed sales cash and deposits in designated CMS.
- Onboarded Kirana partners to expand business network.
Store Manager
Celekt Mobiles
10.2018 - 06.2019
- Achieved monthly targets through effective team motivation and performance management.
- Fostered strong relationships with team members and customers to enhance collaboration.
- Maintained inventory accuracy and facilitated stock liquidation processes.
- Ensured timely deposit of sales cash into company CMS for financial integrity.
- Generated new leads by implementing strategic plans and innovative approaches.
- Cultivated rapport with existing customers to encourage referrals and additional leads.
CRO
Barathi Airtel Limited
Gajuwaka
09.2014 - 08.2018
- Managed services for postpaid, prepaid, and data devices.
- Provided customer service for billing inquiries, SIM replacements, and sales.
- Handled escalations for complex customer issues efficiently.
- Maintained accurate sales reports and walk-in data records.
- Updated team members on current offers, plans, and additional services.
CCO
UNIVERCELL TELECOMMUNICATIONS INDIA Pvt. Ltd.
07.2009 - 09.2014
- Maintained optimal stock levels and executed efficient liquidation processes.
- Managed sales cash flow and ensured timely deposits in CMS.
- Cultivated strong relationships with team members and customers to enhance collaboration.
- Generated new leads through innovative strategies and plans.
- Fostered rapport with existing customers, leading to increased referrals and repeat business.
- Achieved second place in A.P. Accessories sales for 2010 to 2011 as C.C.O.
Broadband Sales Executive
Reliance Telecommunications Pvt Ltd.
12.2008 - 07.2009
- Cultivated strong relationships with existing customers to generate leads through referrals.
- Executed cold calling strategies to boost lead generation efforts.
- Delivered exceptional customer service, enhancing client satisfaction and retention.
Education
BA -
Andhra University
Vishakhapatnam01.2008
Intermediate - Maths, Physics, Chemistry
01.2004
S.S.C -
01.2002
Skills
- Strong work ethic
- Positive attitude
- Time management
- Integrity
- Adaptability
- Simplicity and discipline
Accomplishments
Second place in A.P. in Accessories sales for 2010 to 2011 as a C.C.O.
Languages
- English
- Hindi
- Telugu
Personal Information
- Father's Name: AppaRao
- Date of Birth: 06/13/86
Timeline
Assistant Store Manager
Blinkit
03.2025 - Current
DC Head
Ecom Express
08.2024 - 12.2024
Team Leader
Delhivery
06.2023 - 05.2024
Hub in charge
Amazon
09.2022 - 05.2023
Assistant Manager
Jio Enterprise
03.2022 - 08.2022
Team Leader
Flipkart
07.2019 - 01.2022
Store Manager
Celekt Mobiles
10.2018 - 06.2019
CRO
Barathi Airtel Limited
09.2014 - 08.2018
CCO
UNIVERCELL TELECOMMUNICATIONS INDIA Pvt. Ltd.
07.2009 - 09.2014
Broadband Sales Executive
Reliance Telecommunications Pvt Ltd.
12.2008 - 07.2009
BA -
Andhra University