Kiran Olety
Account Manager
Hyderabad,Telangana
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Currently managing the biggest client that my employer has ever had. Possess a track record of successfully managing a UK account portfolio worth 40 Cr+. Dedicated to identifying customer needs and delivering effective solutions to all problems owing to a strong experience in Business Process Management (BPM).
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
3
3
Languages
Work History
Account Manager
TechMojo Solutions Private Limited
Hyderabad, India
09.2021 - Current
- Meticulously managing onboarding journey of biggest client that Techmojo has ever had, within months of inception
- Steered two complex account to successful go-live (first go-live in Germany and Hungary) and have been upholding customer satisfaction ever since
- Highly regarded by Product teams and technical teams for realistic and just transparent communication and expectation management with both internal and external stakeholders
- Been a man of ETAs and someone who does not compromise on quality of delivery, in meeting them, owing to ability to influence people without formal authority
- Global proficiency in tools like JIRA and MS Office suite
- Possess Top-notch 3rd party management skills that have helped expedite GTMs and resolve high priority incidents under SLAs
- Diligently trained new joiners, within months of inception, owing to my wholesome understanding of Account management function and processes
- Empowered HoAM with exhaustive onboarding kit thus saving weeks of knowledge transfer effort
- Handled production support, onboarding project plans and product roadmaps for accounts managed
Key Account Manager
Collegedunia
Hyderabad, India
05.2021 - 08.2021
- Opened the AP Tier-2 city market for Collegedunia in 2021
- Doubled the revenue from all onboarded clients within a short span owing to superior expectation management
- Led a team of business development executives in mapping and covering the market successfully
- Was on the ground providing on-the-job training to business development executives while closing valuable business for Collegedunia
- Was revered as a highly reliable account manager by all my clients and my team leaders
Customer Service Manager
JK Technosoft Limited
Hyderabad, India
11.2019 - 04.2021
- Turned around CSAT dramatically in a short time post induction and received accolades from the Operations Director downwards for doing so
- Recruited and trained a offshore Service CoE thereby achieving service cost optimization for the company during a financially challenging time
- Proudly played a pioneer role in instilling confidence in the customers mind in an offshore model especially during the pandemic
- Steered the customer account expertly through critical phases of product like Data Center Migration, Infrastructure upgrades, Security breaches, Performance enhancements and Project delivery slippages
- Track record of Zero Service credits since inception and achieved this by being on top of ITIL process
- Played a pivotal role in extension of a long-term service contract by always having a holistic knowledge of activities going on to plan BAU activities, cost- decisions and communication strategy perfectly
- Continuously worked on automation of typical CSM activities like change planning and service reporting to build a deck of templates for all the customer accounts in the organization
Account Portfolio Manager
Bengaluru
, India
07.2018 - 11.2019
- Managed a 40+ Cr portfolio and grew it by 2.5+ Cr during my tenure
- Played a role of Service manager for a 24/7 Security operations team to open new revenue streams for JKT
- Ensured that the morale of the team was kept up during tough times like employee resignations and organizational changes by being a tactful bridge between the VP of our SBU and employees
- Plugged the gaps in recruitment, billing and reconciliation to resolve enormous delays in revenue realization
Customer Service Manager
JK Technosoft
07.2018 - 04.2019
- Tools worked on: Akamai, New Relic Insights, Slack
- Ensured that incidents and requests are handled according to agreed procedures and ensured that documentation of the supported components is made available
- This includes, managing ticket assignments, monitor traffic patterns in New Relic, our threat identification platform and working directly with customers as needed
- Developed and maintained emergency plans to address personnel, equipment, power, or security risks to ensure uninterrupted Threat Protection
- Coordinated training and orientation for new technology users and helped them become familiar with the technology stack in use
- Value Add:
- Crystallized the Hacker Journey through Threat Data Analysis (Pattern identification)
- Brought in predictability in terms of resolution time for known issues
- Ensured that the entire team is New Relic Pro Certified
- Arranged for Documentation on Threat history and seasonality of attacks
Business Development Executive
JK Technosoft
Bengaluru, India
05.2018 - 07.2018
- Key Account Management for maintaining a steady and increasing flow of revenue by cross selling and upselling in Existing Accounts/GICs
- Expanding the market for JKT in Hyderabad and Bangalore via activities like cold campaigns, Corporate Events, webinars, Client presentations, Demos, Stakeholder meetings etc.,
- Industry Focus: EPC & Pharma
- Technologies: SAP, MSD, QAD, RPA, AI/ML & Salesforce
Management Intern
CATKing Educare
Mumbai, India
04.2017 - 05.2017
- Assessed overall company performance
- Maintained meticulous logs and records of activities
- Planned and managed meetings and special events to support company efforts
- Achieved Sales targets by building and closing leads from scratch
Senior Software Engineer
Genpact Headstrong Capital Markets
Hyderabad
11.2013 - 05.2016
- Excelled in my Individual contributor role
- Lauded by my managers as one of the best in my field towards the end of my tenure owing to my pace of learning and curiosity to get involved into broader aspects
- Developed and managed high-stake applications for a mercantile exchange
- Enhanced applications which resulted in a 10x reduction in lead time in one scenario which was highly appreciated by the client for saving efforts and cost
- Was a Technical SME for all other Individual contributors and made notable contributions to the organization by training and mentoring them
Education
Master of Business Administration (MBA) - Marketing
Indian Institute of Management
01.2016 - 01.2018
Bachelor of Technology (B.Tech - Electrical and Electronics Engineering
National Institute of Technology Calicut
01.2009 - 01.2013
Skills
Active Listening
undefinedCertification
ITIL Foundation Level
Additional Information
- Honors-Awards Bronze Award for Exemplary Performance
Timeline
Account Manager
TechMojo Solutions Private Limited
09.2021 - Current
Key Account Manager
Collegedunia
05.2021 - 08.2021
ITIL Foundation Level
11-2019
Customer Service Manager
JK Technosoft Limited
11.2019 - 04.2021
Account Portfolio Manager
Bengaluru
07.2018 - 11.2019
Customer Service Manager
JK Technosoft
07.2018 - 04.2019
Business Development Executive
JK Technosoft
05.2018 - 07.2018
Management Intern
CATKing Educare
04.2017 - 05.2017
Master of Business Administration (MBA) - Marketing
Indian Institute of Management
01.2016 - 01.2018
Senior Software Engineer
Genpact Headstrong Capital Markets
11.2013 - 05.2016
Bachelor of Technology (B.Tech - Electrical and Electronics Engineering
National Institute of Technology Calicut
01.2009 - 01.2013
Music Composition
Created 50+ original singles to date. Self-taught music composer with exceptional poetry skills and professional level video-making skills.
Music Composition
Created 50+ original singles to date. Self-taught music composer with exceptional poetry skills and professional level video-making skills.
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