Kiran Patane
Pune
Summary
Results-driven Transactional Attorney known for productive and efficient task completion. Specialize in contract negotiation, compliance management, and risk assessment to deliver optimal legal outcomes. Excel in communication, problem-solving, and strategic thinking, ensuring seamless transaction processes and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Specialist - Transactional Quality
Allstate India Pvt Ltd
Pune
05.2019 - Current
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
- Assisted in developing strategies to increase customer satisfaction levels.
- Conducted regular meetings with operation teams to review progress, errors, and address any concerns.
- Analyzed data from customer surveys to identify trends in customer behavior.
- Collaborated with operations teams on a monthly basis to check whether the operations and quality team is on the same page.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Analyzed key performance indicators to identify effective strategies.
- Monitored operations and reviewed records and metrics to understand company performance.
- Organized client meetings to provide quality updates on a monthly basis.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Worked closely with human resources to support employee quality and organizational planning.
- Good Knowledge of quality assurance terminology, methods and tools.
- Handling more than 40 employee quality which includes 3 teams and 12 tasks.
Senior Associate - Health Care Transaction
Concentrix Daksh Services Private Ltd.
Pune
09.2015 - 04.2019
- Maintained up-to-date knowledge of the US healthcare industry.
- Dealing with both HCFA and UB04 forms in Medicare and Medicaid insurance plans.
- Verifying invoices and finalizing the claims.
- Provided direction and guidance to junior associates on complex tasks related to medical records.
- Providing guidance for the team on a regular basis related to escalations and new updates.
- Provide basic US health insurance domain training.
- Good knowledge of Medicare/Medicaid.
- Having good knowledge of Procedure code CPT/HCPCS Code/ICD Code.
- Handling work allocation according to the inventory SLA.
- Handling the quality audits in the absence of a quality auditor.
- Always part of internal auditing and reporting for almost 12-15 employee team.
- Monitoring team productivity and accuracy and reporting to the Manager at the end of the day.
Education
Bachelor of Science - Computer Science
B.R. Gholap
Pune04-2012
Skills
- Microsoft Power BI
- Lean Six Sigma Green Belt
- Root Cause Analysis
- Team performance improvement
- Quality Assurance
- Microsoft Excel
Affiliations
- Traveling
- Playing Cricket
Certification
- Certification in Microsoft Power BI
- Certification in Lean Six Sigma Green Belt
Timeline
Specialist - Transactional Quality
Allstate India Pvt Ltd
05.2019 - Current
Senior Associate - Health Care Transaction
Concentrix Daksh Services Private Ltd.
09.2015 - 04.2019
- Certification in Microsoft Power BI
- Certification in Lean Six Sigma Green Belt
Bachelor of Science - Computer Science
B.R. Gholap
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