KIRAN PATEL

• Performed routine troubleshooting and network monitoring.
• Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
• Installed and supported hardware and software for desktops, servers, and printers.
• Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
• Conducted routine maintenance tasks such as patching cables, replacing defective components or reconfiguring equipment.
• Liaised with network team to configure, implement, and administer LAN and WAN components.
• Supported various operating systems and server technologies.
• Worked closely with end users to solve problems related to hardware and software.
• Managed employee access, security roles and permissions.
• Maintained inventory records of all hardware components used in the network environment.
• Monitored system upgrades, patches and new configurations.
• Responded quickly to user requests for assistance with computer or network problems.
• Provided troubleshooting and testing to support network.
• Provided training sessions for end-users on how to use various software applications or hardware devices.
• Supervised configuration of local area network, wide area network and corporate Internet system.
• Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
• Monitored system performance to ensure availability of all services and systems to authorized users.
• Delivered software patches to network computers and performed regular data backups to for optimum security compliance.
• Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.
• Provided technical support for local area networks, wide area networks and Internet connections.
• Implemented security measures such as firewalls, encryption technologies and access control lists to protect data from unauthorized access.
• Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
• Worked independently while coordinating project work and support functions with other team members.
• Participated in on-call shifts for holidays and weekends in case of system or network-related emergencies.
• Analyzed network traffic patterns to identify potential problems or areas for improvement.
• Oversaw VPNs to deliver secure virtual network access to remote users.
• Diagnosed network issues using tools such as packet sniffers and protocol analyzers.
• Coordinated with third-party providers on installation projects or service agreements.
• Uploaded, configured, and managed antivirus detection software and email applications.
• Performed data backup operations on a regular basis to ensure the security of critical information.
• Developed policies related to network security and usage procedures for end-users.
• Tracked network and telephony devices for performance and load threshold metering.
• Assisted in developing long-term strategies for the organization's IT infrastructure.
• Created detailed documentation of all configurations, processes and procedures related to the network environment.
• Updated hardware and software upon availability and supervised network to eliminate bottlenecks.
• Researched new technology trends in order to recommend upgrades or changes in the existing infrastructure.
• Strengthened networks and infrastructure during outage windows to prevent downtime for essential services.
• Determined and alleviated hardware, software and network issues.
• Evaluated vendors' products in order to determine which ones best meet organizational needs.
• Ensured compliance with applicable laws regarding privacy protection of sensitive data.
• Monitored network performance to determine adjustments needed.
• Diagnosed, troubleshot and resolved hardware and system problems.
• Designed, configured and tested computer hardware and operating system software.
• Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
• Installed security software to protect networks.
• Conferred with network users about solutions to existing system problems.
• Implemented and provided technical support for voice services and equipment.
• Analyzed equipment performance records to determine need for repair or replacement.
• Analyzed intricate server issues and supported large enterprise and business-critical applications.
• Planned, tested and supported high-availability infrastructures.

• Performed routine troubleshooting and network monitoring.
• Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
• Installed and supported hardware and software for desktops, servers, and printers.
• Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
• Conducted routine maintenance tasks such as patching cables, replacing defective components or reconfiguring equipment.
• Liaised with network team to configure, implement, and administer LAN and WAN components.
• Supported various operating systems and server technologies.
• Worked closely with end users to solve problems related to hardware and software.
• Managed employee access, security roles and permissions.
• Maintained inventory records of all hardware components used in the network environment.
• Monitored system upgrades, patches and new configurations.
• Responded quickly to user requests for assistance with computer or network problems.
• Provided troubleshooting and testing to support network.
• Provided training sessions for end-users on how to use various software applications or hardware devices.
• Supervised configuration of local area network, wide area network and corporate Internet system.
• Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
• Monitored system performance to ensure availability of all services and systems to authorized users.
• Delivered software patches to network computers and performed regular data backups to for optimum security compliance.
• Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.
• Provided technical support for local area networks, wide area networks and Internet connections.
• Implemented security measures such as firewalls, encryption technologies and access control lists to protect data from unauthorized access.
• Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
• Worked independently while coordinating project work and support functions with other team members.
• Participated in on-call shifts for holidays and weekends in case of system or network-related emergencies.
• Analyzed network traffic patterns to identify potential problems or areas for improvement.
• Oversaw VPNs to deliver secure virtual network access to remote users.
• Diagnosed network issues using tools such as packet sniffers and protocol analyzers.
• Coordinated with third-party providers on installation projects or service agreements.
• Uploaded, configured, and managed antivirus detection software and email applications.
• Performed data backup operations on a regular basis to ensure the security of critical information.
• Developed policies related to network security and usage procedures for end-users.
• Tracked network and telephony devices for performance and load threshold metering.
• Created accounts and configured hardware to support onboarding process for new hires.
• Created detailed documentation of all configurations, processes and procedures related to the network environment.
• Assisted in developing long-term strategies for the organization's IT infrastructure.
• Updated hardware and software upon availability and supervised network to eliminate bottlenecks.
• Researched new technology trends in order to recommend upgrades or changes in the existing infrastructure.
• Strengthened networks and infrastructure during outage windows to prevent downtime for essential services.
• Determined and alleviated hardware, software and network issues.
• Evaluated vendors' products in order to determine which ones best meet organizational needs.
• Ensured compliance with applicable laws regarding privacy protection of sensitive data.
• Researched, recommended, configured, and supported hardware and software for multiple departments.
• Monitored network performance to determine adjustments needed.
• Diagnosed, troubleshot and resolved hardware and system problems.
• Configured, monitored and maintained email applications or virus protection software.
• Designed, configured and tested computer hardware and operating system software.
• Consulted users to determine areas in need of improvement.
• Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
• Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
• Increased system security and performance with proactive changes.
• Installed security software to protect networks.
• Planned, tested and supported high-availability infrastructures.
• Analyzed intricate server issues and supported large enterprise and business-critical applications.
• Analyzed equipment performance records to determine need for repair or replacement.
• Implemented and provided technical support for voice services and equipment.
• Conferred with network users about solutions to existing system problems.
• Gathered data pertaining to customer needs to identify, predict and evaluate system and network requirements.
• Coordinated with vendors and company personnel to facilitate purchases.
• Spearheaded server infrastructure development, quality control, staging and production operations.
• Submitted recommendations regarding infrastructure overhauls.

• Entered patient insurance, demographic and health information into software and confirmed records.
• Verified record copies before handing each over to check for and remove unnecessary details.
• Determined and implemented techniques to improve medical records retrieval process.

Provided technical assistance to staff members regarding computer systems used in the office.

• Scanned, indexed, and electronically stored documents into the electronic health record system.
• Processed new admissions, transfers, discharges, and other related paperwork according to established procedures.
• Answered inquiries from healthcare providers regarding document retrieval procedures.
• Scanned incoming documentation.
• Maintained complete confidentiality in accordance with organization and legal requirements.
• Supported administration staff with records requests to support patient care.
• Kept department clean, organized and professional.
• Maintained positive working relationship with fellow staff and management.