Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kiran Pawar

Kiran Pawar

Customer Support Executive /Store Owner
Shrirampur Maharashtra

Summary

Experienced Customer support brings 4+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Successful Asst Teacher with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Retail Store Owner

USHAKIRAN SALES AND SERVICES
SHRIRAMPUR
03.2015 - Current
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Evaluated suppliers to maintain cost controls and improve operations within decided budget.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Prepared annual budgets with controls to prevent overages.

Customer Care Representative

TATA BUSINESS SUPPORT SERVICES
SHRIRAMPUR
03.2012 - 10.2016
  • Resolved concerns with products or services to help with retention and drive sales also aftersales service .
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  • Logged call information and solutions provided into internal database.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Investigated and resolved customer inquiries and complaints quickly.

Executive

Datamatics Global Services Limited
Nashik maharashtra
12.2011 - 02.2012
  • Reviewed Sap data and make corrections accordingly to the lead.
  • maintain an accuracy of 99% error free data logs
  • Prepared and drafted new policies to benefit company in meeting objectives.
  • Collaborated with back-office team members to facilitate seamless business execution.

Asst Teacher

Dr Bhanudas Dere English Medium School
Sangamner
06.2008 - 05.2010
  • Maintained safety and security by overseeing students in recess environments.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Reviewed lesson material with students individually or in small groups.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
  • Implemented practice exercises and group assignments to assist students in quick information grasping.
  • Applied specialized teaching techniques to reinforce social and communication skills.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Documented student progress and communicated with parents to keep informed.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Provided support to help students with special needs learn and grow.

Primary School Teacher

DNYANDEEP NURSERY SCHOOL
Newasa
06.2007 - 03.2008
  • Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
  • Make studying more interactive and interesting for students for there mental and academic development
  • Met with parents to review Individualized Education Plans for at-risk students also educating parents about there kids grasping speed.
  • Distributed and collected classroom materials such as worksheets, quizzes and tests using teaching aids and field visit to get student near to real experience of the subject.
  • Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
  • Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels.
  • Designed daily lesson plans customized to student needs make learning fun.
  • Addressed consistent behavior problems with students, parents and senior staff.
  • Prepared and implemented lesson plans covering required course topics.
  • Administered assessments and standardized tests to evaluate student progress.
  • Coordinated activities to encourage interest in reading also building trust and other moral values .
  • Prepared comprehensive English curriculum for multiple classes.

Education

Bachelor of Arts - English Language And Literature

RAO SAHEB NARAYAN BORAWKE COLLEGE
SHRIRAMPUR
05.2004 - 07.2006

Skills

    Retail store support

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Accomplishments

  • Achieved satisfactory solution by completing target task with accuracy and efficiency.
  • Collaborated with team on the development of students welfare
  • Resolved product issue through consumer testing.
  • Documented and resolved issues of customer which led to Happy satisfied customers
  • Develop the habit of reading and bring out the talent i.e literature and language

Timeline

Retail Store Owner

USHAKIRAN SALES AND SERVICES
03.2015 - Current

Customer Care Representative

TATA BUSINESS SUPPORT SERVICES
03.2012 - 10.2016

Executive

Datamatics Global Services Limited
12.2011 - 02.2012

Asst Teacher

Dr Bhanudas Dere English Medium School
06.2008 - 05.2010

Primary School Teacher

DNYANDEEP NURSERY SCHOOL
06.2007 - 03.2008

Bachelor of Arts - English Language And Literature

RAO SAHEB NARAYAN BORAWKE COLLEGE
05.2004 - 07.2006

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Kiran PawarCustomer Support Executive /Store Owner