Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Senior Executive Operations and Supports
Pantomath Financial Group
01.2025 - Current
Initiated and conducted outbound calls to mutual fund distributors, presenting new mutual fund schemes and onboarding them as brokers for company distribution channels.
Effectively communicated product features, benefits, and brokerage structures to potential partners to drive business expansion.
Built and maintained strong relationships with distributors to support ongoing engagement and sales performance.
Collaborated with internal teams to streamline the onboarding process and ensure timely compliance with regulatory requirements.
Customer Sales Specialist
Arrivae
06.2021 - Current
Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Developed strong relationships with clients, resulting in repeat business and positive feedback.
Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Conducted regular training sessions for new team members, promoting best practices in customer support operations.
Customer Sales Specialist
Mahindra Integrated Business Solutions Pvt Ltd
12.2018 - 06.2021
Provided timely assistance to customers via phone, email, ensuring a high level of professionalism at all times.
Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Developed strong relationships with clients, resulting in repeat business and positive feedback.
Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Travel Agent
TRAVEL HOME LLC
06.2014 - 12.2018
Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
Updated and maintained customer databases to increase customer retention.
NOC Engineer
Softenger Pvt Ltd.
10.2011 - 06.2013
Provided support services for Engineering and other technical teams.
Monitored and maintained network and software components according to established guidelines.
Troubleshot routers, layer 2 and 3 switches, and network firewalls.
Established positive working relationships with users to quickly resolve problems.
Increased customer satisfaction by providing timely resolutions to client-reported issues and concerns.
Customer Sales Representative
Intelenet Global Services Ltd
08.2011 - 10.2011
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Non – Clerical Assistant
Jet Airways
08.2011 - 10.2011
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Worked well in a team setting, providing support and guidance.
Passionate about learning and committed to continual improvement.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked effectively in fast-paced environments.
Education
S.S.C -
H.S.C - undefined
T.Y.B.COM - undefined
Hardware and Networking - undefined
JETKING COMPUTER HARDWARE AND NETWORKING INSTITUTE
<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center
Executive Director of Fed Pro and Student Supports at Rankin County School DistrictExecutive Director of Fed Pro and Student Supports at Rankin County School District