Kiran Poojari
Mumbai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Senior Executive Operations and Supports
Pantomath Financial Group
01.2025 - Current
- Initiated and conducted outbound calls to mutual fund distributors, presenting new mutual fund schemes and onboarding them as brokers for company distribution channels.
- Effectively communicated product features, benefits, and brokerage structures to potential partners to drive business expansion.
- Built and maintained strong relationships with distributors to support ongoing engagement and sales performance.
- Collaborated with internal teams to streamline the onboarding process and ensure timely compliance with regulatory requirements.
Customer Sales Specialist
Arrivae
06.2021 - Current
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
Customer Sales Specialist
Mahindra Integrated Business Solutions Pvt Ltd
12.2018 - 06.2021
- Provided timely assistance to customers via phone, email, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Travel Agent
TRAVEL HOME LLC
06.2014 - 12.2018
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Updated and maintained customer databases to increase customer retention.
NOC Engineer
Softenger Pvt Ltd.
10.2011 - 06.2013
- Provided support services for Engineering and other technical teams.
- Monitored and maintained network and software components according to established guidelines.
- Troubleshot routers, layer 2 and 3 switches, and network firewalls.
- Established positive working relationships with users to quickly resolve problems.
- Increased customer satisfaction by providing timely resolutions to client-reported issues and concerns.
Customer Sales Representative
Intelenet Global Services Ltd
08.2011 - 10.2011
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Non – Clerical Assistant
Jet Airways
08.2011 - 10.2011
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Education
S.S.C -
H.S.C - undefined
T.Y.B.COM - undefined
Hardware and Networking - undefined
JETKING COMPUTER HARDWARE AND NETWORKING INSTITUTE
MS-CIT & Diploma in Computer Applications & Graphics course - undefined
Personal Information
- Date of Birth: 12/10/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Interests
Playing Cricket (All Rounder)
Additional Qualifications
- Hardware and Networking from JETKING COMPUTER HARDWARE AND NETWORKING INSTITUTE
- MS-CIT & Diploma in Computer Applications & Graphics course
- Proficiency in Ms-Office, Internet, DTP & Tally Financial Accounting Volume I-IV
Timeline
Senior Executive Operations and Supports
Pantomath Financial Group
01.2025 - Current
Customer Sales Specialist
Arrivae
06.2021 - Current
Customer Sales Specialist
Mahindra Integrated Business Solutions Pvt Ltd
12.2018 - 06.2021
Travel Agent
TRAVEL HOME LLC
06.2014 - 12.2018
NOC Engineer
Softenger Pvt Ltd.
10.2011 - 06.2013
Customer Sales Representative
Intelenet Global Services Ltd
08.2011 - 10.2011
Non – Clerical Assistant
Jet Airways
08.2011 - 10.2011
H.S.C - undefined
T.Y.B.COM - undefined
Hardware and Networking - undefined
JETKING COMPUTER HARDWARE AND NETWORKING INSTITUTE
MS-CIT & Diploma in Computer Applications & Graphics course - undefined
S.S.C -
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