Kiran R
Network Engineer
Bangalore
Summary
An enthusiastic, innovative professional with an overall experience of 9+ years in networking and telecom domain with extensive experience in all aspects of handling an IT project. Proficient in planning and supervising the process of service delivery.
Overview
12
12
years of professional experience
Work History
Associate Manager - Verizon Business
HCL Technologies Private Limited
05.2024 - Current
- functioning as process lead for internet dedicated services activations.
- tasked with resolving network layer issues for internet dedicated services, acquiring MAC address, configuring router, and facilitating two-way connectivity on site through guidance to field technicians
- analyzing layer 3 approach with available tools & detecting packet loss
- interfacing with onsite technicians and development teams for requirement clarification
- analyzing scenarios and confirming circuit integrity from layer 1 and layer 2 and checking MAC address.
- Constructing networking layer and assigning IP address.
- error tracking, reporting, and resolution if issues arise.
- Executed hot-cuts IP migrations.
Network Operations Analyst - Verizon Business
Accenture
05.2018 - 01.2024
- Handle End-to-End Management of service deliverable for a given network implementation/installation projects.
- End to End circuit testing, for throughput/frame-loss/latency/delay using tools such as SNM, ITS/DTIX.
- Handling escalations and troubleshooting issues with the design before handing over the circuit to the client.
- Getting on calls with the leadership to discuss various issues and challenges faced and suggesting possible resolutions, raising issues and identifying defects from them and working with the IT/Development teams for a permanent fix.
- Monitored network hardware operations to evaluate proper configuration.
- Support software deployments and validating with QA team for QA Pass post implementation.
- Responsible for weekly discussions with client and make necessary amendments to provide an error free production to clients.
- Communicating with upper management if major issues are.
- Worked on monitoring and ticketing tools (Netcool, Service now)
Network Engineer
Hinduja Global Solutions
03.2016 - 03.2018
- Monitoring FMS (NMS) Netcool to keep active track of network element alarms.
- Troubleshooting of routers, switches, Cross-connects, CPU, carrier and multiplexers related alarms on FMS.
- Responsible for meeting and maintaining low network MTTR objectives.
- Responsible for 24x7 alarm monitoring, problem isolation and subsequent actions; triage, troubleshooting, ticket creation, notification, escalation, resolution, inventory updates, raising RMA and RMA tracking.
- Creation of Trouble Tickets according to the priority and severity of the issue.
- Providing remote technical support to the field operations/technicians and clients/ customers.
- Provisioning and Deprovisioning of the customers.
- Interaction with other Technical and Incident management teams.
Technical Support Engineer
Hinduja Global Solution
03.2014 - 03.2016
- Analyzing Network data to determine network usage and server functions.
- Troubleshooting on network connections reported by Endusers.
- Document Network Support Activities.
- Worked as Subject Matter Expert (SME) and assist Technical Associates to provide better resolution.
- Train users in procedures related to network applications software or related systems.
- Internally moved to a different project as Network Engineer.
Education
Bachelor in commerce - undefined
Bangalore University - RBANM'S First Grade College
03.2014
Skills
Telecom/Network Technologies
Incident Management
Client Management
Service Delivery
Timeline
Associate Manager - Verizon Business
HCL Technologies Private Limited
05.2024 - Current
Network Operations Analyst - Verizon Business
Accenture
05.2018 - 01.2024
Network Engineer
Hinduja Global Solutions
03.2016 - 03.2018
Technical Support Engineer
Hinduja Global Solution
03.2014 - 03.2016
Bachelor in commerce - undefined
Bangalore University - RBANM'S First Grade College