Kiran Rabari
Ahmedabad
Summary
Dynamic Senior Process Associate at TCS E-Serve International Ltd, skilled in claims processing and customer support. Proven track record in enhancing customer satisfaction through effective problem resolution and meticulous insurance verification. Adept at utilizing CRM software to streamline operations and foster team collaboration, driving significant improvements in service quality and An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
TCS E-Serve International Ltd
Senior Process Associate
Gandhinagar
03.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed requests for additional documentation from customers in a timely manner.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
- Reviewed customer insurance claims to ensure accuracy and completeness of information.
- Adjusted and claims under close supervision of more experienced claims team members.
Jr. Officer - Phonebanking
HDB Financial Services
Ahmedabad
01.2021 - 01.2023
- Participated in training sessions aimed at enhancing knowledge of banking systems and procedures.
- Utilized banking software to update client accounts and process transactions efficiently.
- Documented daily activities including account openings, closings, deposits, withdrawals, transfers, payments.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Assisted clients in setting up online banking services, enhancing accessibility and convenience.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Associate - Customer Support
Tech Mahindra Ptv Ltd
Ahmedabad
03.2018 - 09.2019
- Addressed customer questions and concerns regarding products and services.
- Maintained detailed records of customer interactions, feedback, and resolutions in CRM software.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Handled customer complaints, providing appropriate solutions and alternatives within time limits.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Bachelor of Commerce - Accounting And Auditing
Gujarat University
Ahmedabad, Gujarat09-2020
Skills
- Claims processing
- Customer support
- Insurance verification
- Data entry
- Financial transactions
- CRM software
- Communication skills
- Problem resolution
- Team building
- Leadership
Languages
Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
TCS E-Serve International Ltd
Senior Process Associate
03.2023 - Current
Jr. Officer - Phonebanking
HDB Financial Services
01.2021 - 01.2023
Associate - Customer Support
Tech Mahindra Ptv Ltd
03.2018 - 09.2019
Bachelor of Commerce - Accounting And Auditing
Gujarat University
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