Kiran Ramesh
Bangalore
Summary
Accomplished Cloud & Messaging professional with over 20 years of experience in Microsoft Exchange, Microsoft 365, and Azure AD technologies. Proven ability to design, implement, and manage enterprise-scale collaboration environments for global organizations. Expert in hybrid migrations, security and compliance, PowerShell automation, and ITIL-aligned operations. Strong leader with a track record of mentoring global teams, driving digital transformation, and ensuring business continuity.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Enterprise Architect
McAfee
Bangalore, India
01.2017 - 09.2025
- Lead, mentor, and manage a team of M365 administrators and support staff across regions.
- Design, implement and manage Microsoft 365 & Exchange hybrid architecture (Exchange 2013/2016/2019 & Exchange Online) for enterprise users.
- Plan and execute mailbox migrations (including large-scale migration waves) and tenant setups (AAD Connect, HCW) with zero data-loss.
- Implement and maintain security & compliance frameworks: DLP, retention policies, eDiscovery, litigation hold, Purview integrations.
- Administer Microsoft Defender for Office 365 (Safe Links/Safe Attachments), threat management and related security policies.
- Oversee PKI certificate renewals, integration with perimeter devices, and administration of load balancers (F5) for Exchange services.
- Administer archiving and backup strategies (Exchange archiving, MRM policies) and contribute to disaster recovery planning.
- Monitor service health using Microsoft 365 Admin Center, Service Health Dashboard, Message Center, Mailscape and Power BI reporting.
- Manage licensing, tenant-level configurations, and optimize subscription costs through governance policies.
- Drive change management processes, including participation in CAB, release coordination and rollout planning for M365 updates.
- Collaborate with cybersecurity, endpoint, and infrastructure teams to integrate M365 services with endpoint management and security tooling.
- Coordinate with Microsoft engineering and third-party vendors during P1 outages and escalations; provide L3 support and incident leadership.
- Develop and maintain documentation, SOPs, runbooks, and knowledge base articles; mentor global messaging operations teams.
- Immediate Joiner
Engineering Team, Messaging & Collaboration
Ernst & Young
02.2016 - 01.2017
- Provided messaging support and collaboration services as part of the engineering team
- Assisted in migrations, mailbox management, and operational support
- Worked with cross-functional teams to resolve escalations and ensure service stability
Senior Exchange Server Administrator
IPSoft
10.2015 - 01.2016
- Managed Exchange server operations, administration, and troubleshooting
- Participated in migration and upgrade activities and supported incident resolution
- Produced scripts and reports to streamline administrative tasks
Operations Engineer II
ICON Plc
04.2013 - 09.2015
- Delivered operational support for messaging environments and user services
- Monitored systems, handled incident response, and maintained documentation
- Collaborated with engineering teams for upgrades and process improvements
Delivery Lead, Messaging & Collaboration
CGI Information Systems
- 06.2012
- Led delivery activities for messaging support, focusing on Exchange 2007 environments
- Coordinated with client teams to ensure SLA compliance and timely incident resolution
- Supported project efforts for migrations and operational readiness
- Exchange 2007 support for Bell Canada
Sr. Systems Engineer
Hewlett Packard GDIC
01.2005 - 01.2010
- Managed Exchange 2003/2007 messaging platforms and performed system administration
- Implemented backup/DR strategies and supported high availability configurations
- Assisted in migrations and provided L3 support for critical incidents
Sr. Systems Administrator
HCL Technologies
03.2001 - 12.2005
- Administered messaging and directory services, mailbox provisioning, and user support
- Participated in system upgrades and policy enforcement
- Trained junior staff and contributed to operational documentation
Asst. Systems Administrator
Citibank Shelters
06.1999 - 03.2001
- Supported day-to-day messaging operations and user administration
- Performed routine maintenance, monitoring, and incident support
- Assisted senior engineers with migrations and desktop-related connectivity tasks
Education
Bachelor of Arts -
CV Raman University
Certification
- 70-341 – MCITP Core Solutions of Microsoft Exchange Server 2013
- 70-342 – MCITP Advanced Solutions of Microsoft Exchange Server 2013
- 70-345 – Designing and Deploying Microsoft Exchange Server 2016
- 70-346 – Managing Office 365 Identities and Requirements
- 70-347 – Enabling Office 365 Services
Timeline
Enterprise Architect
McAfee
01.2017 - 09.2025
Engineering Team, Messaging & Collaboration
Ernst & Young
02.2016 - 01.2017
Senior Exchange Server Administrator
IPSoft
10.2015 - 01.2016
Operations Engineer II
ICON Plc
04.2013 - 09.2015
Sr. Systems Engineer
Hewlett Packard GDIC
01.2005 - 01.2010
Sr. Systems Administrator
HCL Technologies
03.2001 - 12.2005
Asst. Systems Administrator
Citibank Shelters
06.1999 - 03.2001
Delivery Lead, Messaging & Collaboration
CGI Information Systems
- 06.2012
Bachelor of Arts -
CV Raman University