CRM
Kiran Rani
Admin & Service Coordinator
New Delhi
Summary
Results-driven Office management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Admin & Service Coordinator
Watergen
New Delhi
10.2022 - Current
- Provide administrative support to senior management. This includes tasks such as scheduling meetings, managing calendars, preparing presentations, and managing travel arrangements.
- Provide customer service to internal and external customers. This includes tasks such as answering questions, resolving problems, and providing feedback.
- Train and supervise staff. This includes tasks such as providing training, evaluating performance, and providing feedback.
- Maintain records and files. This includes tasks such as organizing documents, filing paperwork, and keeping records up to date.
- Communicate effectively with a variety of stakeholders. This includes tasks such as writing reports, giving presentations, and participating in meetings.
- Managing travel budgets: This includes tracking expenses, ensuring that travel stays within budget, and submitting expense reports.
- Planning and booking travel arrangements: This includes booking flights, hotels, transportation, and other travel-related activities.
- Researching and negotiating travel deals: This includes finding the best deals on travel arrangements, such as flights, hotels, and car rentals.
- Managing vendors: work with a variety of vendors, including venues, caterers, entertainers, and photographers. They negotiate contracts, manage payments, and ensure that vendors meet the event's requirements
- Managed month-end prepaid expenses, accrued expenses and other tasks to close books.
- Evaluated and improved processes, workflows and procedures to manage accounts and resolve issues.
- Participated on special projects requiring accounting expertise, conducted ad-hoc analyses and provided solution options.
Store Manager
Airtel
New delhi
02.2018 - 09.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Customer Service Ambassador
Vodafone
New Delhi
01.2016 - 02.2018
- Resolved concerns with products or services to help with retention and drive sales.
- Took ownership of customer issues and followed problems through to resolution.
- Created customer support strategies to increase customer retention.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Telemarketing Sales Representative
Reliance Health Insurance
New Delhi
01.2014 - 12.2015
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Completed daily and weekly sales reporting using assigned tools.
- Informed current and prospective customers of promotions and new or upgraded products.
- Called prospective customers in designated market area to qualify leads.
- Qualified leads and set up customer appointments for outside sales team.
- Built relationships with customers using strong persuasion and active listening skills.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 40-50 daily outbound calls to build partnerships and achieve sales quota.
Education
Bachelor of Arts -
Delhi University
New Delhi 07.2013 - 05.2016
Master of Business Administration -
Meera Bai Institute of Technology
New Delhi 08.2014 - 07.2017
Skills
Bookkeeping
undefinedSoftware
Timeline
Admin & Service Coordinator
Watergen
10.2022 - Current
Store Manager
Airtel
02.2018 - 09.2022
Customer Service Ambassador
Vodafone
01.2016 - 02.2018
Master of Business Administration -
Meera Bai Institute of Technology
08.2014 - 07.2017
Telemarketing Sales Representative
Reliance Health Insurance
01.2014 - 12.2015
Bachelor of Arts -
Delhi University
07.2013 - 05.2016
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