CRM
Kiran Rani
Admin & Service Coordinator
New Delhi
Summary
Results-driven Office management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Admin & Service Coordinator
Watergen
New Delhi
10.2022 - Current
- Provide administrative support to senior management. This includes tasks such as scheduling meetings, managing calendars, preparing presentations, and managing travel arrangements.
- Provide customer service to internal and external customers. This includes tasks such as answering questions, resolving problems, and providing feedback.
- Train and supervise staff. This includes tasks such as providing training, evaluating performance, and providing feedback.
- Maintain records and files. This includes tasks such as organizing documents, filing paperwork, and keeping records up to date.
- Communicate effectively with a variety of stakeholders. This includes tasks such as writing reports, giving presentations, and participating in meetings.
- Managing travel budgets: This includes tracking expenses, ensuring that travel stays within budget, and submitting expense reports.
- Planning and booking travel arrangements: This includes booking flights, hotels, transportation, and other travel-related activities.
- Researching and negotiating travel deals: This includes finding the best deals on travel arrangements, such as flights, hotels, and car rentals.
- Managing vendors: work with a variety of vendors, including venues, caterers, entertainers, and photographers. They negotiate contracts, manage payments, and ensure that vendors meet the event's requirements
- Managed month-end prepaid expenses, accrued expenses and other tasks to close books.
- Evaluated and improved processes, workflows and procedures to manage accounts and resolve issues.
- Participated on special projects requiring accounting expertise, conducted ad-hoc analyses and provided solution options.
Store Manager
Airtel
New delhi
02.2018 - 09.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Customer Service Ambassador
Vodafone
New Delhi
01.2016 - 02.2018
- Resolved concerns with products or services to help with retention and drive sales.
- Took ownership of customer issues and followed problems through to resolution.
- Created customer support strategies to increase customer retention.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Telemarketing Sales Representative
Reliance Health Insurance
New Delhi
01.2014 - 12.2015
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Completed daily and weekly sales reporting using assigned tools.
- Informed current and prospective customers of promotions and new or upgraded products.
- Called prospective customers in designated market area to qualify leads.
- Qualified leads and set up customer appointments for outside sales team.
- Built relationships with customers using strong persuasion and active listening skills.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 40-50 daily outbound calls to build partnerships and achieve sales quota.
Education
Bachelor of Arts -
Delhi University
New Delhi 07.2013 - 05.2016
Master of Business Administration -
Meera Bai Institute of Technology
New Delhi 08.2014 - 07.2017
Skills
Bookkeeping
Risk mitigation strategies
Account reconciliation processes
Budget Analysis
Annual reports
Team leadership and coaching
Order management
Vendor management
Sales promotion
Promotional advertising
Marketing and advertising
Software
Timeline
Admin & Service Coordinator
Watergen
10.2022 - Current
Store Manager
Airtel
02.2018 - 09.2022
Customer Service Ambassador
Vodafone
01.2016 - 02.2018
Master of Business Administration -
Meera Bai Institute of Technology
08.2014 - 07.2017
Telemarketing Sales Representative
Reliance Health Insurance
01.2014 - 12.2015
Bachelor of Arts -
Delhi University
07.2013 - 05.2016