Summary
Overview
Work History
Education
Skills
Timeline
Generic

KIRAN S

Customer Care Executive Team Lead
Bangalore

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience
2
2
years of post-secondary education
4
4
Languages

Work History

Customer Care Center Executive Team Lead

Reliance retail Pvt Ltd
BANGALORE
03.2018 - Current
  • Resolving customer complaints quickly
  • Escalating the issues to brand in order to help customer to get replacement for defect unit
  • If customer is facing issues with laptop need to diagnosis the laptop and resolve it working in SAP R3 and SAP417
  • SAP CRM to raise the customer complaints / Installation, re-installation request
  • Defective management - clearing all store defect buy taking brand approvals and returning back to brand are warehouse
  • Maintain SLA : Service level agreement on time preferences
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.

Education

Bachelor of commerce - undefined

V V Puram collage
10.2021 - Current

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Skills

Customer Relationship Management Software (CRM)

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Timeline

Bachelor of commerce - undefined

V V Puram collage
10.2021 - Current

Customer Care Center Executive Team Lead

Reliance retail Pvt Ltd
03.2018 - Current

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KIRAN SCustomer Care Executive Team Lead