Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kiran S

Senior Business Analyst
Bengaluru,KA

Summary

Senior Business Analyst experienced in delivering business transformation initiatives across Banking & Financial Services, Payments, Retail, and Consumer Goods. Achieved impactful results through expertise in requirement engineering, stakeholder management, business process optimization, and Agile delivery. Focused on driving digital transformation and bridging business and technology teams to deliver high-quality solutions throughout Software Development Life Cycle.

Overview

15
15
years of professional experience

Work History

Business Analyst

Tata Consultancy Services
12.2021 - Current

Project: True International Payments – ING

Project Objective: Streamline and enhance ING’s international payments platform by implementing microservices, automating financial processes, and ensuring robust testing and compliance.

  • Requirement Analysis: Gathered and validated business needs to ensure alignment with project objectives.
  • Stakeholder Communication: Maintained effective communication with internal and external stakeholders, addressing concerns & aligning expectations.
  • User Stories & Acceptance Criteria: Created detailed user stories and clearly defined acceptance criteria for development and QA teams.
  • Testing & QA: Conducted manual testing for PAIN message enrichments and reviewed test cases to ensure full coverage and quality assurance.
  • Managed high-priority incidents, identifying root causes and implementing preventive measures.
  • Documentation: Developed process flows, business impact analyses, and source-to-target mapping documents for key deliverables.
  • Microservices Implementation: Designed and deployed a microservices architecture for the XJT application, improving flexibility and scalability.
  • Process Automation: Automated CHAPS and Accuity payment processing using Azure DevOps, reducing manual effort by 80%, eliminating manual deployment activities, and improving production reliability.

Project: SBC – Commonwealth Bank of Australia

Project Objective: Support enterprise system migration from TCS to PCC by delivering actionable data insights, ensuring data quality, and producing technical documentation critical for successful implementation.

  • Data Exploration & Validation: Analyzed large datasets to derive actionable insights, align with business use cases, and support migration-readiness assessments.
  • Data Quality & Profiling: Analyzed data to evaluate completeness, accuracy, and consistency; identified anomalies and ensured data integrity.
  • Technical Documentation: Authored Source-to-Target (S2T) mapping documents, transformation logics, and Business Metadata Templates (BMT) for data lineage tracking and audit compliance.
  • Interface Design & Migration Support: Defined entry criteria and developed interface specification documents for the successful migration of LOA/ATP modules from legacy systems.
  • Migration Enablement: Facilitated a smooth TCS to PCC system transition by delivering end-to-end data documentation, profiling results, and migration specs.
  • Process Optimization: Improved release preparedness by standardizing S2T and interface specs, reducing post-migration defects and rework.
  • Data Governance Support: Contributed to stronger data governance by ensuring traceability and consistency across all migration deliverables.

Business Analyst

Ilabz Technology LLP
02.2021 - 12.2021

Project: SBC – Commonwealth Bank of Australia

  • Conducted in-depth analysis and organized business-critical datasets to derive actionable insights that informed functional requirements.
  • Data Analysis: Conducted in-depth analysis and organized business-critical datasets to derive actionable insights supporting functional requirements.
  • Created comprehensive Source-to-Target Mapping (STM), transformation logic, and Business Metadata (BMT) documentation, facilitating seamless data migration and release planning.

Documentation: Created comprehensive Source-to-Target Mapping (STM), transformation logic, and Business Metadata (BMT) documentation to support seamless data migration and release planning.

  • Technical Documentation: Developed precise interface specifications and STM/BMT documents to support the migration process and enhance traceability.
  • Developed interface specifications and STM/BMT documents that supported the migration process and improved traceability.

Business Analyst

Kanban Infosystem Pvt Ltd / Birlasoft
11.2019 - 04.2020

Project: Growth Momentum Project – Unilever

Project Management: Collected and evaluated project-specific data; analyzed business requirements and supported the business development team in aligning deliverables with stakeholder expectations.

  • Managed project data collection and evaluation; analyzed business requirements and aligned deliverables with stakeholder expectations to enhance project outcomes.
  • Developed UI mockups and defined business logic for new features; created test cases for functional validation to ensure alignment with requirements.

Efficiency Improvement: Contributed to a 40% reduction in CR delivery turnaround time through streamlined requirement analysis and design processes.

  • Led 3-member team to deliver Growth Momentum Project, achieving on-time completion while maintaining quality standards.
  • Highlights:

Business Analyst

Genpact India Pvt Ltd
08.2011 - 09.2018

Project: IRI – Consumer Packaged Goods (CPG)

Project Objective: Deliver advanced product and market analysis to top-tier CPG clients by leveraging POS, panel, and media data to provide insights on brand performance, market share, and consumer behavior across retail channels.

  • Product Analysis: Analyzed Point-of-Sale (POS), panel, and media data to evaluate product growth, penetration, and performance across U.S. retail chains including Walmart.
  • Marketing Insights: Generated market share, category share, and brand performance insights through ad hoc, promotional, and recurring reports across various geographies.
  • Client Interaction: Served as primary contact for client inquiries regarding deliverables, data issues, and business analysis interpretations, ensuring timely and effective resolutions.
  • Reporting: Generated daily, weekly, and monthly performance reports on productivity, quality, and delivery metrics, enhancing report generation through automation.

Key achievements:

  • Process Automation: Developed a GC automation project, delivering 600+ hours of annual effort savings.
  • Efficiency Tool Development: Built a SKU extraction tool in Excel, saving 42 hours per user per month (PUPM).
  • Project Ownership: Independently handled the high-visibility BTS project, resulting in a ~25% increase in output quality.
  • Team Leadership: Led a 6-member E-commerce team from pilot phase, establishing processes that ensured consistent, high-quality output.

Education

MBA - Finance

Sikkim Manipal University – Distance Education
Bengaluru, India
04.2001 -

BBM -

Janatha College, Bangalore University
Bengaluru
04.2001 -

Skills

Business Analysis

Requirement Gathering

Stakeholder Management

User Stories

Acceptance Criteria

Business Process Mapping

Gap Analysis

SQL

Azure DevOps

Confluence

ServiceNow

Linux

Accomplishments

  • Gold Award Recipient – BTS Project (2016, 2017, 2018)
  • CSAT Award – Recognized for impact from SKU tool and GC Automation
  • Team Excellence Award - For highest Yield Number and Completion Rate

Timeline

Business Analyst

Tata Consultancy Services
12.2021 - Current

Business Analyst

Ilabz Technology LLP
02.2021 - 12.2021

Business Analyst

Kanban Infosystem Pvt Ltd / Birlasoft
11.2019 - 04.2020

Business Analyst

Genpact India Pvt Ltd
08.2011 - 09.2018

MBA - Finance

Sikkim Manipal University – Distance Education
04.2001 -

BBM -

Janatha College, Bangalore University
04.2001 -
Kiran SSenior Business Analyst