Kiran Seesa
Telangana
Summary
- Over 15 years of experience with 12 years in the automobile industry.
- Results driven Supervisor with proven expertise in overseeing production, quality control, and team management in the automotive sector.
- Skilled in implementing efficient processes and leading continuous improvement initiatives to optimize operational performance.
- Known for creating a collaborative work environment and leading cross functional teams while ensuring compliance with industry standards and safety protocols.
- Passionate Deputy Manager with excellent customer service and leadership skills, adept at handling customer issues and complaints.
- Experienced in scheduling, recruitment, money handling, and employee relations.
- Exceptional communication skills with a team player mentality, fostering a cooperative work culture.
- Consistently demonstrates high personal integrity and a commitment to personal and professional growth.
- Extensive experience in operations management, administration, training, and project management.
- Proficient in staff management to ensure efficient production and operations.
- Detail-oriented scheduler seeking to apply experience in a managerial role within a progressive organization.
Overview
13
13
years of professional experience
Work History
Assistant Service Manger
Neon Motors Mahindra Dealer
Hyderabad
11.2025 - Current
- Managed daily service operations to ensure smooth workflow and customer satisfaction.
- Assisted in training service staff on best practices and customer interaction techniques.
- Coordinated service appointments and maintained accurate scheduling for technicians.
- Oversaw inventory management, ensuring adequate supplies for service needs.
- Implemented quality control procedures to enhance service delivery standards.
- Communicated with customers regarding service updates and vehicle maintenance recommendations.
- Supported the Service Manager in developing strategic initiatives for operational efficiency.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Adhered to customer service standards to foster satisfaction and retention.
Deputy Manager of VAS
Automotive Manufacturers Pvt. Ltd
Hyderabad
10.2024 - 05.2025
- Oversee and manage the Value-Added Services department at three key dealerships: Kia, MG, and Mahindra, ensuring seamless service delivery.
- Drive operational excellence by leading teams to achieve and surpass service-related targets, ensuring consistent customer satisfaction and high service quality.
- Collaborate with cross-functional teams to implement process improvements, optimize service operations, and monitor key performance indicators (KPIs) for continuous enhancement.
- Develop and implement strategies to improve the efficiency and effectiveness of the value-added services, aligning with dealership goals and customer needs.
- Lead the training and development of staff within the Value-Added Services department, ensuring they possess the skills and knowledge necessary to deliver high-quality service.
- Foster a collaborative and communicative environment, driving teamwork and supporting both short-term service goals and long-term operational growth objectives.
Lot Attendant Team Lead
Cars24 Service Pvt Ltd
10.2021 - 09.2024
- Managing the entire vehicle lot, overseeing vehicle care and maintenance from arrival to gate out.
- Coordinated with various departments to ensure seamless operations and effective communication.
- Supervise and provide guidance to a team of Lot Attendants, ensuring adherence to quality standards.
- Optimize fuel consumption records for efficient usage and timely refuelling.
- Facilitate parts inventory management, optimizing availability for timely repairs and maintenance.
- Collaborate with drivers to ensure timely movement of vehicles, optimizing workflow and minimizing downtime.
- Recognized as the Best Performer of the Month for whole 2023.
- Demonstrated excellence in the Pre-Inspection Inspector role, leading to promotion to Lot Attendant Team Lead.
Relationship Manager
Automotive Manufacturers Pvt. Ltd
01.2015 - 07.2020
- Joined as an Advisor for Mahindra XUV 500 Exclusive Service Centre.
- Primary responsibility as a relationship manager was to be an interface between the customers and executives.
- Handled escalations and ensured the issues are de-escalated, provided resolution with 100% customer satisfaction.
- Dealt with customers face to face taking 100% ownership of the issues from the start till the end.
Customer Relations Executive (Service)
Yashoda Krishna Toyota
12.2012 - 09.2014
- Handled inbound calls for 1 year, assisting customers with issues related to Toyota cars, providing timely and effective solutions.
- Demonstrated strong problem-solving skills and product knowledge to resolve customer concerns and enhance satisfaction.
- Maintained high levels of customer satisfaction by offering personalized solutions and ensuring follow-up on open cases.
- Experienced in handling customer complaints and resolving issues efficiently while maintaining a professional demeanour.
- Developed expertise in Toyota vehicle systems and features to offer detailed guidance and support.
- Worked collaboratively with cross-functional teams to ensure the swift resolution of technical issues and escalated inquiries.
- Demonstrated strong communication skills, both in terms of clear, concise information delivery and active listening to understand customer needs.
- Consistently met performance metrics, such as call resolution time, customer satisfaction ratings, and escalation rates.
Education
Bachelor of Science (B.Sc) -
Osmania University
Board of Intermediate -
Skills
- Service operations
- Customer communication
- Performance monitoring
- Team leadership
- People Management
- Customer Satisfaction
- Troubleshooting (Problem Solving)
- Stakeholder Management
- Conflict Management
- Microsoft Office
- Client Relationship Management
- Training & Mentoring
- Change Management
Languages
English
Proficient (C2)
C2
Telugu
Native
Native
Hindi
Proficient (C2)
C2
Accomplishments
Best Performer Award in the month of May 2022 while working with Cars24 Pvt Ltd
Timeline
Assistant Service Manger
Neon Motors Mahindra Dealer
11.2025 - Current
Deputy Manager of VAS
Automotive Manufacturers Pvt. Ltd
10.2024 - 05.2025
Lot Attendant Team Lead
Cars24 Service Pvt Ltd
10.2021 - 09.2024
Relationship Manager
Automotive Manufacturers Pvt. Ltd
01.2015 - 07.2020
Customer Relations Executive (Service)
Yashoda Krishna Toyota
12.2012 - 09.2014
Bachelor of Science (B.Sc) -
Osmania University