KIRAN SINGH
Manager
Mumbai
Summary
Results-driven professional with 15+ years of experience in Operations, Client Servicing, Process Excellence,, Project Management, and Quality Assurance Services in high-touch service or technical environment.
Extensive experience in major Nostro currencies and ACH/Wire Payments (CHIPS/FEDWIRE/MT103/202/ Swift/SEPA/RTGS/NEFT/CHAPS/TARGET), Banking Apps [Mainframe (GFP/FTS, iPAY,IRECS), PRPC], Back Valuation, and Advanced Excel.
Proficient in foreign exchange, cash operations, Network Payments, etc. Proven expertise in planning & execution of projects for business efficiency, business process re-engineering and modernization.
Well verse with International Banking and cash management of Current Corporate accounts, Nostro accounts, Custody accounts and international payment modes such as SWIFT – MT 103/202/101, FEDWIRE, CHIPS, ACH, NETWORK Payment etc. Applied keen customer centric approach with skills in addressing client priorities and resolving issues /escalations within prescribed TAT, thereby attaining their delight & high satisfaction score.
Charismatic people builder & leader with the competency in multi-national, cross-functional team leadership, work allocation, planning & scheduling, staffing optimization, production headcount estimation, capacity planning and team motivation to accomplish business goals.
Overview
18
18
years of professional experience
Work History
Manager
JPMorgan Chase
12.2022 - Current
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Team Leader
JP Morgan Chase
01.2012 - 12.2016
- Served as a part of the Nostro and Credit Investigations
- Wherein I work with credit investigation process involves processing of all the incoming remittances favouring JP Morgan London Customers
- Credit Investigation process manual credits to the client where the cheeks in place satisfy all risk requirements & assessments.
- Checker of the each transaction from last 7 years
Sr. Team Member
JP Morgan Chase
01.2013 - 12.2015
- Served as a part of the Nostro and Credit Investigations
- Wherein I work with credit investigation process involves processing of all the incoming remittances favouring JP Morgan London Customers
- Credit Investigation process manual credits to the client where the cheeks in place satisfy all risk requirements & assessments.
Team Member
JP Morgan Chase
03.2008 - 01.2012
- Served as a part of the EU Wire Investigations responsible for end-to-end resolution of Eu-Wire Regulatory compliance project clients of JP Morgan Chase branches in the EMEA region
- Acquired clearing and settlement knowledge of 73 international currencies including 24 exotic currencies
- Setup SOPs, operational risk and controls within the investigations process.
Team Member
ADFC INDIA PVT LTD
- 03.2008
- Throughout the tenure, engaged in provide excellent customer service to ensure credit card payments is on time, client queries resolution related to payments & structure, planning for investors and clients, collection targets achievement for the revenue generation, and modification planning to avoid foreclosure.
Education
MBA - Accounting And Finance
04.2001 -
Skills
Client Service
Functional and Technical Documentation
Middle Office Operations
Project Management
Stakeholder Management
Reconciliations
Derivatives
Cash Management
Derivatives
FX Investigations
Payments Clearing/Settlement
Business Operations
Business Development
Process Improvement
Strategic Planning
Quality Assurance
Accounts Management
Training & Development
Team Management
Cross-functional Coordination
Nostro Account Reconciliation
Personality Traits
- Excellent oral & written communication and strong organizational and time management skills
- Ability to handle (and thrive) under time sensitive and pressure situations and react positively to changes in workload, targets and plans
- Capable to multi-task, reprioritize and adapt to rapidly changing needs and environments
- Team player with ability to act on own initiative and is curious
Professional Highlights
- Recognized from the Sales Head of Financial Institution for being the Best Client Service Representative
- Attained numerous client appreciations for providing best-in-class service and excellent product knowledge
- Forte in improving process, reducing variations, and boosting CSAT using Lean & Six Sigma methodologies
Timeline
Manager - JPMorgan Chase
12.2022 - Current
Sr. Team Member - JP Morgan Chase
01.2013 - 12.2015
Team Leader - JP Morgan Chase
01.2012 - 12.2016
Team Member - JP Morgan Chase
03.2008 - 01.2012
ICFAI Distance Learning - MBA, Accounting And Finance
04.2001 -
Team Member - ADFC INDIA PVT LTD
- 03.2008