Kiran S M
Bangalore
Summary
Accomplished Senior Analyst with a proven track record at Vindhya Info Pvt Limited, specializing in data analysis and process improvement. Leveraged advanced MS Excel and Python scripting to automate reports, enhancing efficiency. Exceptional in team coordination and problem-solving, significantly contributing to project successes and operational advancements.
Overview
14
14
years of professional experience
Work History
Senior Analyst
Vindhya Info Pvt Limited
09.2022 - Current
- Transitioned to TATA Nexarc Project as Data Analyst, enhancing proficiency in Excel and other applications.
- Analyzed various sets of reports, providing insights for process improvement, and generated tailored data cuts for clients.
- Employed multiple applications, including Tubule, to analyze reports.
- Enhanced performance through strategic analysis of daily dialer activity data.
- Compiled RAG reports, APR schedule adherence reports, and data cuts for L3M, L4M, and L6M periods.
- Proficient with MS Office tools, including advanced Excel and macros.
Senior Team Leader
Vindhya Info Pvt Limited
12.2021 - 09.2022
Senior Team Leader
BVG India Limited
08.2017 - 12.2021
- Developed efficient citizen communication channels via Dial 100.
- Managed staff attendance and payroll preparation.
- Ensured seamless operation by performing administrative duties, organizing meetings, and liaising with clients when the operations manager was unavailable.
Team Leader
Magus
09.2016 - 08.2017
- Supervised a team of 15-20, driving optimal performance.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Organized client meetings to provide project updates.
Team Leader
Aegis
10.2015 - 09.2016
- Conducted meetings to ensure executives were aligned with weekly goals.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Implemented strategies to take advantage of new opportunities.
Team Leader
Transact Global
03.2014 - 10.2015
- Maintained positive working relationship with fellow staff and management.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Telemarketing Executive and Team Leader
SERCO BPOs
01.2011 - 03.2014
- Handled escalation calls and emails, prepared monthly databases, and sent reports to clients.
- Trained new hires and led large team of off-shore telemarketers.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts, and procedures.
Education
Bachelor of Arts -
Banglore University
Correspondance01-2008
Seshadripuram PU College
Karnataka01-2005
10th Board -
Widiapoornaprajna School
Bangalore, Karnataka01-2002
Skills
- Effective Problem-Solving Skills
- Strong Verbal Communication
- Proficient in Interpersonal Communication
- Adaptable Knowledge Seeker
- Team Coordination
- Dedicated Professional
- Proficient in MS Office Suite and Advanced MS Excel
- Excel Macros Development
Personal Information
- Date of Birth: 12/16/86
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Achievements extra curricular
- Winner in college and school level debate and essay competition.
- Event organizer in all school and college annual day functions and other events.
- Holding NCC B Certificate & participated in RD, NIC and CATC Camps representing KAR & GOA Directorate.
Disclaimer
I hereby declare that above information is correct to the best of my knowledge and belief.
Timeline
Senior Analyst
Vindhya Info Pvt Limited
09.2022 - Current
Senior Team Leader
Vindhya Info Pvt Limited
12.2021 - 09.2022
Senior Team Leader
BVG India Limited
08.2017 - 12.2021
Team Leader
Magus
09.2016 - 08.2017
Team Leader
Aegis
10.2015 - 09.2016
Team Leader
Transact Global
03.2014 - 10.2015
Telemarketing Executive and Team Leader
SERCO BPOs
01.2011 - 03.2014
Bachelor of Arts -
Banglore University
Seshadripuram PU College
10th Board -
Widiapoornaprajna School
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