Kiran ST

 Active Directory Management: Modify AD accounts and assist end-users with password resets and account unlocks.

 Compliance and Remediation: Conduct compliance checks and remediate issues with SEP, SEE, SCCM, Nexthink, ARS, and MD workstations.

 ServiceNow Expertise: Experienced in proactively monitoring incidents, service requests, and change requests in ServiceNow to provide timely technical support and ensure SLA adherence.

 PC Hardware Support: Knowledgeable in PC hardware; coordinate with vendors for issue resolution.

 Network Printer Management: Install and configure network printers for seamless operations.

 Modern Access Management: Proficient in modern access management, including single sign-on (SSO), multi-factor authentication (MFA), and privileged account management.

 Server and Domain Management: Skilled in server management, DHCP, domain management, and Windows backup management with tape drives.

 Software Troubleshooting: Experienced in software installation and troubleshooting a wide range of customer-related issues.

 BitLocker and Disk Encryption: Proficient in BitLocker disk encryption, TPM key issue resolution, and Azure or MBAM portal usage for BitLocker recovery.

 Video Conferencing and AV Support: Provide comprehensive support for video conferencing, meeting room setups, and coordinate with AV vendors.

 Citrix Workspace Support: Skilled in Citrix VDI support at the user account level.

 VCI Device Management: Manage and configure VCI devices within the office network.

 Onboarding Technology Provisioning: Experience in provisioning technology for new hires.

 Macintosh and Apple Support: Provide MacBook and Apple device support, including PC personalization, network printer setup, and resolution of both hardware and software issues.

 Asset Management: Managed asset retrieval during employee exits, upgrades, and refresh cycles, maintaining zero-loss compliance.

• Diagnosed hardware issues and resolved problems effectively.
• Identified maintenance needs and hardware problems in Dell servers.

• Diagnosed hardware issues and executed troubleshooting protocols effectively.
  Performed onsite maintenance for HP servers, ensuring optimal performance.
  Installed software and conducted physical installations on HP ML/DL/BL servers.
  Executed physical installations and maintenance for HP Blade servers and MSA systems.