Results-driven professional experienced in managing complex projects in competitive environments. Known for delivering high-quality results under pressure while fostering team collaboration and enhancing organizational efficiency. Committed to continuous learning and quick skill acquisition to support team goals.
Overview
1
1
Certificate
23
23
years of professional experience
Work History
Air Freight Operations and Pricing (Consolidation)
Wave Logistics
02.2026 - Current
Managed end-to-end freight forwarding operations including booking, documentation, cargo tracking, and delivery coordination.
Coordinated shipping lines, airlines, transporters, and overseas agents to ensure seamless cargo movement and timely deliveries.
Monitored shipment schedules and proactively resolved delays, routing issues, and documentation discrepancies.
Overseen documentation accuracy and adherence to IATA, DG, customs, and regulatory requirements.
Coordinated with airlines, customs brokers, transporters, overseas agents, and internal teams.
Acted as the primary point of contact for customers, handling updates and operational escalations.
Negotiated freight rates with carriers and vendors, securing competitive pricing and enhancing overall shipping efficiency.
Monitored operational KPIs and costs, coordinating billing processes to ensure accurate invoicing and support timely project completion.
Team Leader – UPS Operations
Gulf Warehousing Company – Authorized Service Contractor for UPS in Qatar
09.2021 - 08.2024
Coordinated COD payments with customers, ensuring timely follow-up on collections.
Arranged payment collection with drivers, managing outstanding payments to maintain cash flow.
Process payment write-offs through MEMOs with the appropriate authority.
Collaborate with finance for billing adjustments and ensure compliance.
Generate daily reports to monitor process adherence.
Oversee inventory supplies and ensure stock availability.
Supported team members by managing tasks during absences, ensuring operational continuity.
Operations Assistant (Promoted to Operations Officer in 2021)
Gulf Warehousing Company – Authorized Service Contractor for UPS in Qatar
04.2015 - 08.2021
Managed export shipments, including scanning, data entry, and auditing of physical packages to ensure accuracy and compliance.
Liaised with airlines for export connections and communicated pre-alerts to facilitate timely departures.
Maintained MAWB, export, and import database records.
Coordinated billing adjustments with finance, ensuring compliance and accurate reporting through daily reconciliations.
Officer
UPS Jet Air Express Pvt. Ltd.
Mumbai
10.2010 - 04.2015
Liaised with customers and brokers for detention resolution.
Coordinated imports for West India brokerage, ensuring timely processing and accurate billing adjustments.
Managed undeliverable imports, coordinating auction of abandoned shipments to recover value.
Addressed customer service queries and monitored third-party agents, reporting on ECM deliverables to enhance service quality.
Prepared daily route plans and managed inventory for Mumbai center operations.
Managed border clearance processes to ensure compliance
Coordinated tasks in operations department
Operations Executive (Warehouse Management)
Deep Blue Express
Mumbai
04.2010 - 09.2010
Coordinated outbound shipments with transport vendors to ensure timely delivery.
Maintained accurate shipment records to support inventory management.
Supported accounts by providing monthly billing MIS for financial tracking.
Operations Assistant
TNT India Pvt. Ltd.
Mumbai
08.2007 - 12.2009
Coordinated local pickups and deliveries with 18 service providers to ensure timely service.
Managed daily cash operations and maintained accurate branch records to support financial accountability.
Coordinated daily operations and maintained efficient workflow processes.
Assisted in inventory management and ensured accurate stock levels.
Supported logistics planning and scheduled shipments for timely deliveries.
Field Representative
FedEx Express
07.2003 - 06.2007
Coordinated pickup and delivery of shipments at customer locations to ensure timely service.
Coordinated package delivery schedules with team members and customers.
Assisted customers with shipping inquiries and service options.
Ensured compliance with safety standards during package handling and transportation.
Education
PGDM - Supply Chain Management
Welingkar Institute of Development and Research
Mumbai
01-2018
D.I.E.M -
Welingkar Institute of Development and Research
Mumbai
01-2011
B.COM -
Mumbai University
Skills
Freight forwarding
Shipment coordination
Cargo tracking
Documentation oversight
Customs regulations
IATA compliance
Rate negotiation
Process adherence
Freight forwarding and cargo tracking
Certification
Certifications:
Six Sigma Yellow/ Green Belt (International Management Consultancy, Abu Dhabi)
IATA DGR Acceptance (Compliance Training Online)
Timeline
Air Freight Operations and Pricing (Consolidation)
Wave Logistics
02.2026 - Current
Team Leader – UPS Operations
Gulf Warehousing Company – Authorized Service Contractor for UPS in Qatar
09.2021 - 08.2024
Operations Assistant (Promoted to Operations Officer in 2021)
Gulf Warehousing Company – Authorized Service Contractor for UPS in Qatar
04.2015 - 08.2021
Officer
UPS Jet Air Express Pvt. Ltd.
10.2010 - 04.2015
Operations Executive (Warehouse Management)
Deep Blue Express
04.2010 - 09.2010
Operations Assistant
TNT India Pvt. Ltd.
08.2007 - 12.2009
Field Representative
FedEx Express
07.2003 - 06.2007
PGDM - Supply Chain Management
Welingkar Institute of Development and Research
D.I.E.M -
Welingkar Institute of Development and Research
B.COM -
Mumbai University
PERSONAL DETAILS
Hobbies: Listening to music, swimming, cycling, football
Logistics Operations Specialist (Air, Sea & Land Freight) at DSV Global Transport & LogisticsLogistics Operations Specialist (Air, Sea & Land Freight) at DSV Global Transport & Logistics