Summary
Overview
Work History
Education
Skills
Languages
Timeline
TruckDriver
Kiran Suwalka

Kiran Suwalka

Jaipur

Summary

Experienced in managing Customers services & end to end Last mile operations, Hub and Line Haul operations with 8+ years of experience in Supply Chain, Logistics & Retail industry. Optimized resources for in time service delivery to various stakeholders.

Overview

8
8
years of professional experience

Work History

Team Lead Manager

Delhivery Ltd.
Jaipur
02.2022 - Current
  • Handling hub operations of Inbound,Outbound,PC Processing & Floor management with 85 Team members (20 On rolls & 65 Helpers
  • A 3PL organization, offering integrated business services in the field of shipping, logistics, ecommerce, delivery services, access, transportation, freight, fleet, package delivery etc.
  • Maintain the SLA & RCA for each and every shipment to be received at customer premises within scheduled time.
  • Monitoring commercial connections, vehicles availability and daily follow up for the held back shipments rained and guided team members to maintain high productivity and performance metrics.
  • Ensuring project objectives are met by following and implementing set processes.
  • FIFO & TAT Management.
  • Ensuring 5S,GEMBA Walk & Fire Safety followed up at workshop.

MIS Executive

Uddan Logistics
Ajmer
11.2021 - 02.2024
  • Developed MIS reports to track customer service performance and identify areas for improvement.
  • Monitored system performance metrics to ensure optimal functioning of the network infrastructure.
  • Managed inventory levels of computer equipment such as laptops, desktops, printers.
  • Daily DSR as per System Preparing D/W/M Reports. • Making sure that the System/Server Related Procedures at Opening/Closing of the store are followed. •

Department Manager

Aditya Birla Fashion and Retail Ltd
Ajmer
04.2020 - 11.2021
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.

SCM Executive

Aditya Birla Fashion and Retail Ltd.
Ajmer
10.2017 - 03.2020
  • Developed and maintained relationships with key suppliers, customers and other stakeholders.
  • Maintained accurate inventory records using SAP system.
  • Good command over the SAP T-Codes
  • Determined inventory goals, product stock and risk management objectives and oversaw techniques to maximize inventory.
  • Implement the inward,outward,Stock Take and Tagging Process

Customer Service Associate

Reliance Retail Ltd.
Ajmer
08.2016 - 10.2017
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Maintained an organized system for tracking customer interactions and feedback.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

MBA - Retail Management

Symbiosis International University
Pune
06-2021

Skills

SAP ( (Systems, Applications, and Products in Data Processing)

ERP ( Enterprise Resource Planning)

TMS ( Transport Management System)

SCM ( Supply Chain Management)

HMS ( HUB Management System)

MS Office Good Knowledge of advance excel data analysis report,Vlookup, Hlookup,pivot Table,Sum if,Count if etc

CRM (Customer Relationship Management)

First Mile, Mid Mile, Last Mile Management

Team,Vendor, Inventory,Warehouse,Cash,Operation Management

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Team Lead Manager

Delhivery Ltd.
02.2022 - Current

MIS Executive

Uddan Logistics
11.2021 - 02.2024

Department Manager

Aditya Birla Fashion and Retail Ltd
04.2020 - 11.2021

SCM Executive

Aditya Birla Fashion and Retail Ltd.
10.2017 - 03.2020

Customer Service Associate

Reliance Retail Ltd.
08.2016 - 10.2017

MBA - Retail Management

Symbiosis International University

Similar Profiles

CREATE PROFILE
Kiran Suwalka