Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kiran Tyagi

Kiran Tyagi

Sales & Operations Team Leader | Customer Experience & CRM Specialist
Delhi

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Leader - Sales & Marketing

Euronics Industries Private Limited
04.2022 - Current

Team Leader – Sales & Marketing | Apr 2022 – Present

  • Lead and manage cross-departmental teams, ensuring smooth coordination between Sales, Marketing, IT, Imports, and Support functions.
  • Conduct regular team performance reviews, set targets, and provide actionable feedback for continuous improvement.
  • Review customer feedback, analyze pain points, and implement solutions to improve client satisfaction and retention.
  • Develop and execute sales strategies by analyzing data, tracking trends, and identifying growth opportunities.
  • Collaborate with IT to define business requirements, resolve CRM bugs, and ensure smooth software functionality.
  • Provide CRM and product training to new hires across PAN India, enhancing team efficiency and knowledge.
  • Monitor project pipelines and ensure accurate transfer of client requirements to the right teams (Project/Retail).
  • Prepare client-centric presentations, proposals, and sales decks to support business acquisition.
  • Coordinate with the Imports department for seamless addition of new products into CRM.
  • Ensure all departmental functions work in sync, driving overall business performance and achieving sales objectives.

Sr. Sales Coordinator

Euronics Industries Private Limited
04.2019 - 03.2022
  • Supervised and guided telecaller teams; monitored calls and emails to improve service quality and lead conversion.
  • Handled lead management by tracking flow, analyzing trends, and ensuring monthly performance reports.
  • Conducted CRM training sessions for sales teams and ensured nationwide adoption of processes.
  • Designed and executed email/WhatsApp marketing campaigns to generate fresh leads and improve customer engagement.
  • Ensured smooth transfer of customer requirements to respective salespersons or project/retail teams.
  • Coordinated between sales, marketing, and operations to address client queries and speed up resolution.
  • Identified new lead generation methods, contributing to expansion of sales pipeline.
  • Assisted senior management with sales reports, data insights, and business development planning.

Sales Coordinator

Euronics Industries Private Limited
04.2017 - 03.2019
  • Managed the complete order cycle from quotation to delivery, ensuring accuracy in pricing, discounts, and documentation.
  • Prepared quotations, proforma invoices, and tracked order progress until final delivery.
  • Maintained inventory reports and coordinated with logistics to ensure timely shipments.
  • Oversaw product listings and updates on Amazon and the company’s e-commerce portal.
  • Supported the sales team in customer follow-ups to confirm satisfaction and resolve post-sales issues.
  • Built and nurtured corporate client relationships, contributing to recurring business opportunities.
  • Coordinated with internal departments (Sales, Logistics, Accounts) to streamline the order fulfillment process.
  • Familiarized new employees with CRM usage and internal processes.

Receptionist

Euronics Industries Private Limited
10.2016 - 03.2017


  • Managed front desk operations, greeted visitors, and maintained a professional reception environment.
  • Handled incoming calls, emails, and correspondence; transferred queries to relevant departments.
  • Scheduled and coordinated meetings, appointments, and conference room bookings.
  • Maintained visitor logs, access control, and ensured compliance with security protocols.
  • Assisted HR in recruitment processes including scheduling interviews, candidate coordination, and onboarding support.
  • Supported administrative tasks such as filing, record-keeping, and office supply management.
  • Acted as a communication bridge between departments for smooth workflow

Education

Master of Business Administration -

Swami Vivekanand Subharti University

Bachelor of Arts - undefined

Delhi University

Skills

  • Knowledge of CRM Application

  • Project Management Skills

  • Presentation skills

  • Effective time Management

  • Team Supervision

  • Fast Learner

  • Decision Making

  • Communication Skills

  • Knowledge of Ecommerce website Amazon

Certification

Office management certification from Bal Bharti University, Delhi

Timeline

Team Leader - Sales & Marketing

Euronics Industries Private Limited
04.2022 - Current

Sr. Sales Coordinator

Euronics Industries Private Limited
04.2019 - 03.2022

Sales Coordinator

Euronics Industries Private Limited
04.2017 - 03.2019

Receptionist

Euronics Industries Private Limited
10.2016 - 03.2017

Bachelor of Arts - undefined

Delhi University

Master of Business Administration -

Swami Vivekanand Subharti University
Kiran TyagiSales & Operations Team Leader | Customer Experience & CRM Specialist