Kiran Vishnu
Pune
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every internal and external team member a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
15
15
years of professional experience
Work History
Manger Technical Services
Emuge Franken India Pvt.Ltd
Pune
10.2009 - Current
- Provided technical support to customers by troubleshooting and resolving tool performance issues.
- Provide optimum tool recommendation based on application details.
- Conducting product training for newly joined engineers and channel partners.
- Conduct time to time, advance product training for field engineers.
- Visiting at customer place to understand customers' difficulties and to explain the optimum way to increase efficiency.
- Handling team of 4 technical support engineers, specifically for Tap product.
- Sharing competitor strengths and weaknesses to management for strategic decision.
- Supporting key accounts for technical queries and delivery-related issues.
- Diagnosed complex technical problems and developed solutions.
- Created detailed documentation regarding customer interactions and resolutions.
- Resolved customer inquiries in a timely manner via phone, email, or chat.
- Provided guidance to junior staff members during escalated incidents.
- Developed procedures for resolving common customer issues quickly.
- Prepared reports on customer support activities and metrics for management review.
- Analyzed data trends to identify areas of improvement within the team.
- Coordinated with other departments to resolve cross-functional issues.
- Reviewed existing processes and proposed changes for improved efficiency.
- Educated customers by explaining technology issues in easy-to-understand terminology.
- Delivered highest level of support, assistance and professionalism to each customer to uphold company commitment to service.
- Performed root cause analysis on recurring issues to prevent future occurrences.
- Coordinated with cross-functional teams to ensure seamless issue resolution and customer experience.
- Preparing summary reports for Management review meeting.
Education
B.E - Mechnical Engineering
SVPM College of Engineering
Baramati - Pune08-2009
Skills
- Problem Resolution
- Analytical and Critical Thinking
- Interpersonal Communication
- Active Listening
- Critical Thinking
- Conflict Resolution
- Team building
- Verbal Communication
Accomplishments
- Key member of building "Enquiry tracking system" customize software for optimize operation flow.
Languages
Marathi
First Language
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1
Timeline
Manger Technical Services
Emuge Franken India Pvt.Ltd
10.2009 - Current
B.E - Mechnical Engineering
SVPM College of Engineering
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