Kiran Kumar R
Lead Travel Consulatant
BENGALURU,KARNATAKA
Summary
Aiming at excellence in the Tour Operation field through hard work, dedication, and honesty at challenging environment in an esteemed organization and put in to effectively use the knowledge gained through my Master of Tourism Administration and Tour Operation Industry to my fullest potential to be associated with providing service of global repute assuming responsibility in providing state of the art-travel solutions.
Professional with significant experience in coordinating travel plans and delivering outstanding client service. Strong ability to collaborate with teams and adapt to changing needs, ensuring seamless travel experiences. Skilled in itinerary planning, booking management, and problem-solving to achieve optimal results. Reliable and results-driven with focus on achieving client satisfaction and operational efficiency.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Lead Travel Counselor
American Express Global Business Travel
01.2019 - Current
- New clients onboarding provding An end-to-end (E2E) testing process for new client onboarding validates the entire customer journey, from initial sign-up to full account activation, across all integrated systems (Concur, Serko, KDS neo portal, Get there tools)
- Supporting Clients on Travel and expenses and Travel profile supports.
- Led training sessions for junior travel counselors, enhancing their skills and knowledge in the industry.
- Conducted regular follow-ups with clients post-travel to gather feedback and maintain long-lasting relationships.
- Negotiated with suppliers to secure exclusive rates and benefits for clients, maximizing value for money spent.
- Helped customers with passport and visa applications.
- Handling major accounts (Schneider Electric, Dell, Rolls-Royce, Eli Lilly, Smiths, Palo Alto, PayPal, Fiat, Norton Life, and so on, with a total of 20 accounts) for tickets, hotels, and self-driven cars only in other countries.
- Building the itinerary, creating PNR in Galileo CRS, and issuing both domestic and international tickets.
- Providing the best airfare itineraries for employees and senior management of their company.
- Responding to clients' questions, issues, and complaints, and finding appropriate solutions when needed.
- Provided exemplary customer service to new and existing clients, which helps build lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare, as well as hotel and rental car reservations with their preferred partners.
- Providing training for the new teammates, and also conducting team meetings in cases of urgent updates from the client.
- Coordinating closely with CGM and other teams for issues related to invoices and testing for new clients.
- Collaborated with colleagues to implement best practices across the department and exceed team goals.
- Resolved client issues promptly and professionally, maintaining a positive company reputation.
- Implemented time-saving tools for efficient trip planning, increasing productivity within the team.
- Provided emergency support for clients during their trips when faced with unforeseen circumstances or challenges.
- Having knowledge on major visas USA,Schengan countires.
Senior Travel Advisor
Cox and Kings Ltd
10.2013 - 12.2018
- Handling Major Accounts (Novonordisk, Nordisk, Novozymes, Exide Life etc. for Tickets, Hotels and Self Driven Cars only in other Countries.
- Building the Itinerary and Creating PNR in Galileo CRS and issuing both Domestic and International tickets
- Responding to clients questions, issues, and complaints and find appropriate solutions when needed.
- Provided exemplary customer service to new and existing clients, which help build lasting relationships and secure new travel assignments.
Education
10th - State
DVS High School
Shimoga, Karnataka2nd PUC - Commerce
DVS PU Independent College
Shimoga, KarnatakaMaster of Tourism Administration - Travel & Tourism
Sahyadri Science College
Shimoga, Karnataka 01.2007 - 01.2012
Skills
Transportation Booking
Customer Satisfaction
Issuing Tickets
Reservations Booking
Intuit QuickBooks
Travel Promotions
Team building and motivation
Time management expertise
Multilingual proficiency
Global travel experience
Group travel coordination
GDS system proficiency
Travel research
Relationship management
Mentoring and training
Administrative tasks
Teamwork and collaboration
Travel industry expertise
Travel insurance
Effective problem solving
Expert itinerary planning
Company guidelines and procedures
Interpersonal communications
Logistics support
Credit card payments
Teamwork
Time management
Multitasking Abilities
Certification
1. Sabre Power Suite Reservations and Ticketing.
Awards
CSAT Champion 2025, Pacesetter of the Year – Greece(2024), Game Changer Award 2023, Customer Delight Q4, CSAT C Delight 2019,Pinnacle Award 2018
Timeline
Lead Travel Counselor
American Express Global Business Travel
01.2019 - Current
Senior Travel Advisor
Cox and Kings Ltd
10.2013 - 12.2018
Master of Tourism Administration - Travel & Tourism
Sahyadri Science College
01.2007 - 01.2012
2nd PUC - Commerce
DVS PU Independent College
10th - State
DVS High School