Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
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KIRANA HS

KIRANA HS

Summary

Spare Parts Manager experienced in effective operation of parts department by providing timely and efficient parts service. Communicates goals and objectives to team members for optimal outcomes. Spare Parts Manager experienced in leading and developing teams to meet company growth and profitability goals. Employs proficient use of MS Office to effectively present parts data and respond to inquiries to enhance service quality. Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

17
17
years of professional experience
3
3
Languages

Work History

Warranty Administrator

Ravindu Toyota
01.2007 - 12.2011
  • Gathered paperwork and contacted customers to book appointments.
  • Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Posted payments to accounts and maintained records.
  • Maintained confidentiality of patient finances, records, and health statuses.

Service Advisor

Ravindu Toyota
01.2012 - 12.2012
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Documented problems and corrective actions to maintain records.
  • Developed estimates by costing materials, supplies, and labor.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Suggested additional services to customers in order to meet upsell goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed timely and effective replacement of damaged or missing products.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Spare Parts Manager

Ravindu Toyota
01.2013 - 01.2023
  • Liaised with internal teams to develop, implement, and maintain proactive sales and marketing approach for distribution of parts and services.
  • Maintained and analyzed ERP database to facilitate sales strategies and study customer ordering behavior.
  • Strategized parts multi-sourcing to diversify supply chain management and form long-term relationships with pool of reliable vendors.
  • Monitored inventory to maximize turns and minimize obsolescence.
  • Managed high volume, profitable and efficient parts department within dealership framework.
  • Monitored order cycle, ordered OEM parts and completed corresponding paperwork to maintain adequate stock levels.
  • Collaborated with service department and collision center to provide timely and accurate parts fulfillment.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Trained team members in successful strategies to meet operational and sales targets.

Business Partner

Sri Lakshmi Motors
Tumkur
02.2023 - Current
  • Passionate about learning and committed to continual improvement.
  • Delivered services to customer locations within specific timeframes.
  • Gained strong leadership skills by managing projects from start to finish.
  • Provided professional services and support in a dynamic work environment.
  • Developed strong communication and organizational skills through working on group projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Worked effectively in fast-paced environments.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

High School Diploma -

S.L.R.S.H
Anegere
04.2001 -

Associate of Arts - History Sociology Education

S.K.P.U College
Sinagatagere
04.2001 -

Diploma Automobile Engineering - Automobile Engineering

D.A.C.G Polytechnic College
Chikkamagalore
04.2001 -

BBA - Bachelor of Business Management

Distance Education Kuvempu University
Bangalore
04.2001 -

Skills

    Logistics Planning

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Additional Information

Inline with Management expatiation and work on the path with reach the Goals.

Ever humble to best of the best goals and targets reach.

Management Consider and awarded Best Performer many more years.

TKM also consider the performance and Best Zero Dead Stock Maintain Dealer South 2 Consistently from 2016 to 2018.

TKM South Regional Service Parts Skill Content in 2016 take position 2nd Runner up.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Business Partner

Sri Lakshmi Motors
02.2023 - Current

Spare Parts Manager

Ravindu Toyota
01.2013 - 01.2023

Service Advisor

Ravindu Toyota
01.2012 - 12.2012

Warranty Administrator

Ravindu Toyota
01.2007 - 12.2011

High School Diploma -

S.L.R.S.H
04.2001 -

Associate of Arts - History Sociology Education

S.K.P.U College
04.2001 -

Diploma Automobile Engineering - Automobile Engineering

D.A.C.G Polytechnic College
04.2001 -

BBA - Bachelor of Business Management

Distance Education Kuvempu University
04.2001 -

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