KIRANA P R
Technical Lead
Bengaluru,KA
Summary
Overall 8 plus years of experience as .NET Developer, L3 Production Support Engineer and Azure Cloud Engineer with exposure to healthcare and Tax domains. Primarily holding expertise in developing and configuring applications using Microsoft Technologies, Application Maintenance, Engineering and Support.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Technical Lead Engineer
HCL Technologies
10.2024 - Current
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Performed root cause analysis of reported issues to enact corrections.
Technical Support Engineer
TechSystems (Microsoft)
01.2024 - 10.2024
- Addressed and resolved customer technical issues by utilizing an variety of tools and methodologies.
- Served as a customer advisor and assisted them in resolving technical problems.
- Collaborated with other teams to resolve issues, and shared knowledge through training and mentoring.
- Identified potential product defects and offered feedback to enhance the performance of Microsoft products.
- Participated in training programs to improve technical and professional skills, as well as becoming proficient in technical support issues.
Applications Engineer (Level 3)
Tata Consultancy Services
07.2018 - 10.2023
- EY TOPAS (Global Tax) is a TAX critical product offering different services (projects) for tax calculation, migration, migration rules, travel assistance, cost estimate, tax chat, etc with other technology stacks.
- Experience with Azure Cloud Services (PaaS & IaaS), Azure VMs, Azure Storage and Azure AD.
- Coordinate with the team members and prepare the weekly status report for all the applications under the TAX HC portfolio.
- Primarily responsible for timely delivery and quality of the deliverables.
- According to the release documents, deploying the code into TEST, QA, STATING, UAT, DR, PROD.
- Handling significant security vulnerabilities with respective web applications and servers.
- Worked on the performance issue with the application related to reports, gateway load balancing, and IIS configurations.
- Generate the reports from the backend at the monthly processing dates for critical business applications, which helps in business continuity.
Duck Creek Developer
Mindtree Limited (Klaus IT Solutions)
12.2017 - 04.2018
- Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
Software Developer
Likhitech Private Limited
07.2015 - 12.2017
- Eligibility Certificate Management System is Rajiv Gandhi Health Science University's (RGUHS) web application.
- RGUHS is the most significant health science university in India.
- Colleges affiliated with RGUHS have been consistently ranked as India's top medical, dental, and paramedical colleges.
- Understanding the business requirements and functional specification document.
- Involved in developing user interfaces and code-behind files using ASP.NET and C#.NET, responsible for code optimization.
- Performing the feasibility study for the database with the specifications.
- Worked in creating and manipulating database information with MSSQL.
- Involved in manual testing, debugging, and bug fixing.
- Bishop Integrated is a marketing agency in Canada, helping food related brands like Maple Leaf, Dempster's, Schneider's, Greenfield, Lunch mate and Larsen etc.
- Creating new food recipes by uploading the data provided by client.
- Involved in creating new templates by using HTML and CSS
- Validating the work assigned to co-workers and publishes on websites
- URL: https://mapleleaf.ca, https://appehtite.ca, https://anotregout.ca, https://dempsters.ca
Education
MCA - Computer Applications
Malnad College of Engineering
Hassan, Karnataka 01.2012 - 01.2015
BSc - Electronics
Govt. Science College
01.2009 - 01.2012
Skills
Microsoft Azure (IaaS, PaaS)
Internet Information Services (IIS)
Windows, NTLM and Kerberos Authentication
Secure Socket Layer (SSL)
Azure Web Apps
ASPNET
C#NET
IDE: Visual Studio (2022)
SQL
Service Now
ITIL
Accomplishments
- Automated few processes as part of process improvement and recognized by management for the work.
- Recognized by Client for continuous outstanding performance in creating new templates and maintaining the applications.
- Received multiple star of the month awards for outstanding performance.
Timeline
Technical Lead Engineer
HCL Technologies
10.2024 - Current
Technical Support Engineer
TechSystems (Microsoft)
01.2024 - 10.2024
Applications Engineer (Level 3)
Tata Consultancy Services
07.2018 - 10.2023
Duck Creek Developer
Mindtree Limited (Klaus IT Solutions)
12.2017 - 04.2018
Software Developer
Likhitech Private Limited
07.2015 - 12.2017
MCA - Computer Applications
Malnad College of Engineering
01.2012 - 01.2015
BSc - Electronics
Govt. Science College
01.2009 - 01.2012