Kirandeep Kaur

Dynamic Business Analyst with extensive experience at ICICI Bank Limited, excelling in stakeholder engagement and gap analysis. Proven track record in designing test strategies and enhancing customer satisfaction. Strong analytical skills and proficiency in SQL drive successful project outcomes and foster effective teamwork. Committed to delivering high-quality solutions in fast-paced environments.

ICICI Bank Limited, CRM MSD365 Implementation, CRM D365 project is based on Customer Relationship management where we manage new customers as well as exiting customers of the bank. It is implemented across entire Retail hierarchy. This Application helps Banks Sales Team to systematically maintain leads and successfully convert them into customers., Requirement gathering, Reviewing User stories, preparing BRD and handling vendors., Implemented business Process Flows for end-to-end journey -From Lead creation, onboarding through effective API integrations improving lead conversions., Defining Data flows and Developing APIs and Demonstrating the solutions to Business stakeholders., Participated in UAT testing., Tracking Debug Management and get it done by Tat., Good knowledge on project Management., Good knowledge on JIRA tool., Responsibility includes is to take up on the business requirements raised and coordinating between product, business, operations, development and testing teams. Handling Live Application-Virtual Relationship manager, Led the development of data architecture for VRM used 30,000 Relationship Managers., API integration., Identified Critical Business use -Cases and developed Back-end Logics to provide real time Data Services.